Customer Service & Support Jobs in Heredia, Costa Rica (Now Hiring) — 80 open — Page 3

TAC Engineer 2- Switching

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

   

The L2 TAC Aruba Switching Engineer provides advanced technical troubleshooting and resolution for complex enterprise and data-center switching issues across AOS-CX and AOS-S platforms. This role owns deep issue isolation, root cause analysis, workaround development, and collaboration with L3 Engineering, while mentoring L1 engineers and ensuring high-quality customer outcomes.

Key Responsibilities

• Own and resolve complex switching incidents escalated from Level 1 support, including high-severity (Sev 1/Sev 2) outages.
• Perform advanced troubleshooting, fault isolation, protocol analysis, and root cause investigations across Aruba switching environments.
• Support Aruba CX, Aruba AOS-S, VSX, VSF, Aruba Central, and multi-vendor network environments (Cisco, Juniper, Arista).
• Troubleshoot advanced Layer 2 and Layer 3 networking technologies, including STP, LACP, VLANs, OSPF, BGP, VRFs, routing convergence, and high-availability architectures.
• Analyze network performance issues involving QoS, CPU, memory, TCAM utilization, packet loss, MTU mismatches, and hardware interoperability.
• Lead root cause analysis (RCA), develop workarounds, and provide technical guidance to customers during critical incidents.
• Collaborate with Engineering and Product teams by providing detailed escalations, packet captures, logs, crash files, and reproducible test cases.
• Serve as a technical mentor for Level 1 engineers, improving troubleshooting standards and case quality.
• Participate in defect reviews, feature readiness activities, and executive-level outage management while ensuring compliance with support SLAs.

Education & Experience

• Bachelor’s degree in Engineering / Computer Science / IT is nice to have.
• 2+ years of experience in
  • Enterprise switching TAC
  • Network engineering
  • Data-center / campus networking

Required Technical Skills

Advanced Networking

• Deep understanding of:
  • Layer 2/Layer 3 protocols
  • Routing convergence & failure detection
  • High availability campus & data-center designs
• Strong packet-level troubleshooting using PCAPs

Preferred Certifications

• Aruba ACSP/ACSX
• CCNP Enterprise / Data Center
• ITIL Expert (nice to have)

Preferred Skills (Not Required, but Highly Valued)

Aruba Switching Mastery is nice to have

Expert-level knowledge of:

• AOS-CX architecture – Sistema operative de Aruba
• VSX
• Advanced LACP
• Central Managed Switching
• Familiarity with:
  • AOS-CX REST APIs (basic awareness)
  • Automation & telemetry

System & Debugging Tools

• Linux log analysis
• Core-dump and crash file interpretation
• Wireshark advanced filters
• Python for basic log parsing (nice to have)

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, User Experience (UX)

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#costarica

#networking

Job:

Engineering

Job Level:

TCP_02

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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