Heredia Seasonal Back Office Specialist (100% On Site)
Heredia, Costa Rica · On-site
Entry level$5M raised
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Marriott International Hotels, Inc.
Guest Experience Expert
Heredia, Costa Rica · On-site
Entry level
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The specialist will resolve customer issues regarding purchases, orders, shipping, and technical software or hardware connectivity. They are responsible for delivering premium support via chat and phone while maintaining accurate knowledge base documentation.
Requirements
Candidates must have a high school diploma, be at least 18 years old, and possess a B2+ level of English proficiency. Full schedule flexibility is required to work both weekdays and weekends at the Heredia facility.
Full job description
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Our Core Values are:
Creativity: Make it simple, lead the change
Commitment: Aim for better, impact for the good
Connection: Share experiences, grow together
Some of our Benefits:
Medical Services
Educational Reimbursement
Cafeteria
ASO Foundever
Free Parking
Performance bonuses
Job Summary
Are you passionate about technology innovation and eager to support cutting-edge health check technology? At Foundever, we're on a mission to empower individuals to help our customers to optimize their health and well-being. Our innovative services and support are designed to help the global community gain a deeper understanding of their health, lifestyle and sleep quality-pillars we believe are essential for a healthy, fulfilled life.
Requirements
Fluent in verbal and written English, High Proficiency level. (B2+ / 85 %) (Must)
Able to work in our Heredia building (Must)
High School Diploma (Must)
18 years old or above (Must)
Full Schedule flexibility: To work all schedules weekdays & weekends (Must)
Proven experience in customer service, with a focus on live interactions, in chat and/or phone channels. (Must)
To adapt to changing policies and guidelines
To work independently and collaboratively in a fast-paced environment
In troubleshooting orders, shipping, and operational issues
With CRM systems and knowledge base tools
Written and verbal communication skills
To convey technical information in a clear and concise manner
The voice of the customer, advocate for an experience aligned with the brand
Feedback through appropriate channels
A passion for delivering excellent customer service and a commitment to exceeding customer expectations
Ability to handle challenging customer interactions with professionalism
To collaborate with cross-functional teams and contribute to a positive team environment
Responsibilities
Customer Support
Resolve customer issues related to purchase, orders, shipping, and warranty with precision.
Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
Technical Troubleshooting:Resolve technical issues related to software, hardware, and connectivity with precision.
Provide attentive responses to customers that incorporate a thorough understanding of their concerns and offer step-by-step guidance and solutions to satisfy questions or remedy issues
Customer Interaction: Deliver premium customer service through both chat and phone channels.
Respond to inquiries, troubleshoot problems, and provide information with a focus on exceeding customer expectations.
Exceptional verbal and written communication skills. Ability to articulate information clearly and concisely.
Proactive Problem-Solving: Anticipate and address potential issues, preventing disruptions before they impact the customer experience.
Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives.
Product Knowledge: Maintain up-to-date knowledge of our products and services to effectively assist customers.
Contribute to the creation and updating of knowledge base articles for internal and customer reference.
Empathy and Communication:Demonstrate empathy and active listening skills during customer interactions.
Communicate complex concepts in a clear and understandable manner.
Quality Assurance:Adhere to established quality standards in all customer interactions.
Participate in regular training sessions to stay abreast of industry developments and enhance skill sets.
Foundever® is the next-generation service leader reinventing #CustomerExperience (#CX).
Industry
Outsourcing and Offshoring Consulting
Company size
10,001+ employees
Headquarters
Miami, FL
LinkedIn followers
950,368
Total funding
$5M
Foundever® is the next-generation service leader reinventing customer experience (CX). Our 150,000 people working across +45 countries partner with industry-leading brands to deliver integrated CX, digital operations and data solutions.
Each year we power 3.3 billion conversations in +60 languages to help more than 800 of the world’s top brands keep their promise in the moments that matter most. We simplify the complex CX landscape with scalable solutions that deliver seamless human experiences and solve real business and industry challenges. Using our people-led, technology-enabled and data-powered approach, we optimize and transform the customer and agent experience – changing the way things are done.
Offices: 600 Brickell Avenue, Suite 3200, Miami, FL 33131, US
RoboticsConsultingArtificial IntelligenceSoftwareProfessional ServicesAdvertisingArtificial Intelligence (AI)OutsourcingCustomer Service
How many Customer Service & Support jobs are open in Heredia, Costa Rica right now?
There are currently 100 open customer service & support positions in Heredia, Costa Rica listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Heredia, Costa Rica?
Companies currently hiring include Hewlett Packard Enterprise, BCD Travel, Equifax, Marriott International Hotels, Inc., Huntsman Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Heredia, Costa Rica?
Yes — 57 of the 100 open customer service & support positions offer remote or hybrid work (6 remote, 51 hybrid).
How do I apply for Customer Service & Support jobs in Heredia, Costa Rica?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.