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Full-time
bachelor degree, postgraduate degree
Posted 8d ago
Apply by Aug 4
~40 hrs/week
Responsibilities
The Account Manager is responsible for achieving sales targets for physical and life science products in South China by developing customer relationships and managing channel partners. They will also organize marketing activities, monitor sales performance, and ensure accurate reporting and customer service.
Requirements
Candidates must hold a bachelor's degree in biological or material sciences and possess significant experience in selling high-value technical products. A strong professional network in research and industrial communities is required, along with proven ability to manage direct and distributor-led sales channels.
Full job description
Role Details
Business, Location:
Andor, China
Role:
Account Manager
Reports to:
Regional Sales Manager—South China
Direct Reports:
None
Primary Purpose:
To achieving budgeted sales (value and volume), both for physical science (PS) & life science (LS) sales and product mix; and to develop close relationships by supporting customers and distributors to facilitate increased sales. To have deep understanding of PS/LS products and customer needs. To develop both academic and industrial market. To develop intimacy with key opinion leaders (KOL) in the territory. To maximise leads and opportunities development for Oxford Instruments full products.
Key Responsibilities:
To achieve or exceed sales targets for LS in the South China and for PS in direct territory.
To establish and maintain comprehensive coverage of the agreed territory and products by enhanced direct sales activities.
To develop and manage channel partners in agreed territory and make sure company compliance process implemented.
To have deep understanding of PS/LS products and customer needs.
Key marketing activities organization, including workshop, customer events, etc.
To develops and manages the annual process of: creating sales strategies and plans, sales assumptions, projections and goals.
To evaluate market conditions and the timely adjustment of sales strategy to successfully adapt to those changes.
To monitors and reports weekly and monthly the status of sales vs. target, competitor activity,
To make sure that the SAP is maintained and kept fresh.
To uphold OI Brand integrity and operate in a manner consistent with OI brand values.
To ensure that all orders and other customer communications are promptly and accurately handled.
To takes appropriate action to communicate customer service problems to customer support team.
To manage overall customer satisfaction.
To build and maintain effective working relationships with staff in all functions of the Business, (particularly marketing, operations and customer service) and with colleagues in Group market development world-wide.
Indicative Performance Measures
Sales volume and value for systems against target
Future order book value/ volume; bid/ win ratio
Leads generation and opportunities turnover rate
Person Specification – Essential requirements unless stated
Education / Qualifications:
Essential
Bachelor’s degree majored in biological ormaterial related subjects
Understanding of relevant scientific applications
Understanding of relevant technologies
Desirable
Master’s degree or above is preferred
Professional Skills/ Abilities:
Candidates should have proved successful experiences leading project-based cases to sell high value products/systematic portfolio.
Significant experience in designing channel infrastructure both direct and via distributors across China markets
Demonstrated ability in selling to end user customer base (LS and clinical research/scientific community)
Good learning agility, the candidate should be able to learn product and understand market/customers rapidly
A strong network in relevant research & industrial communities to facilitate creation of new opportunities.
Personal Qualities:
Communication
Communicates effectively, one to one and in small groups, written and verbal, and explains why.
Tailors the tone, message and approach to engage the audience.
Motivation & Drive
Is driven and enthusiastic, which encourages commitment from others.
Responds positively to problems and uses them as an opportunity to do things differently or better.
Delivering Results & Continuous Improvement
Is flexible and able to revise the plan when needed.
Highlights areas for continuous improvement.
Customer Focus
Able to build and mature effective business relationships across a wide variety of cultures, personalities and sectors
Oxford Instruments is a leading provider of high technology tools and systems for research and industry. We design and manufacture equipment that can fabricate, analyse and manipulate matter at the atomic and molecular level.
Our purpose is to accelerate the breakthroughs that create a brighter future for our world.
Offices: Halifax Road, High Wycombe, England HP12 3, GB · 300 Baker Ave, Suite 140, Concord, MA 01742, US · Borsigstraße 15a, Wiesbaden, Hesse 65205, DE · Govier Way, Western Approach Distribution Park, Severn Beach, England BS35 4GG, GB · 360 El Pueblo Rd, Scotts Valley, California 95066, US
Benchtop NMREtchingDeposition and GrowthMicroanalysisX-ray FluorescenceOptical EmissionCoating ThicknessMRI and CT SystemsX-ray TubesPlasma Etch and Deposition
How many Customer Service & Support jobs are open in Guangzhou City, China right now?
There are currently 127 open customer service & support positions in Guangzhou City, China listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Guangzhou City, China?
Companies currently hiring include HSBC, Applied Materials, Four Seasons, Nike, Agilent Technologies, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Guangzhou City, China?
Yes — 56 of the 127 open customer service & support positions offer remote or hybrid work (4 remote, 52 hybrid).
How do I apply for Customer Service & Support jobs in Guangzhou City, China?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.