Customer Service & Support Jobs in Grand Rapids, MI (Now Hiring) — 1,020 open — Page 14

• Identify and contact local businesses, organizations, educational institutions, community groups, and other potential participant sources.
• Build and maintain relationships with community leaders and business representatives.
• Recruit groups of participants who meet the project requirements.
• Explain the project scope, participation process, compensation, and expectations to potential participants.
• Coordinate participant schedules and ensure recording sessions are properly organized.
• Act as the main point of contact between participants and the TSMG operations team.
• Track participant progress and maintain accurate recruitment and attendance records.
• Help resolve participant questions or logistical issues throughout the project.
• Ensure all participants receive and complete the required onboarding information and documentation.
• Support participant retention by maintaining regular communication and engagement.
• Report recruitment progress and project updates to the TSMG team.

• Excellent communication and interpersonal skills.
• Comfortable reaching out to businesses, organizations, and community groups.
• Strong organizational and time management skills.
• Ability to coordinate multiple participants and schedules simultaneously.
• Confident using email, spreadsheets, messaging applications, and online meeting tools.
• Basic English communication skills (additional local language proficiency is required for your market).
• Self-motivated and able to work independently.
• Reliable internet connection and access to a computer or smartphone.
• Previous experience in recruitment, sales, customer service, community management, event coordination, or business development is preferred but not required.

Experience in one or more of the following areas is considered an advantage:

• Recruitment or talent acquisition
• Community management
• Sales or business development
• Customer success or customer support
• Event coordination
• NGO or volunteer coordination
• University or student organization leadership

• Enjoys meeting new people and building professional relationships.
• Persuasive and confident communicator.
• Well connected within local communities or business networks.
• Highly organized and dependable.
• Able to motivate participants and maintain engagement throughout the project.
• Problem solver with a proactive attitude.

• Flexible, project-based engagement.
• Remote work with occasional local meetings or visits to partner organizations if required.
• Flexible working hours based on recruitment goals and participant availability.
• Training and onboarding provided by TSMG before project launch.