Geneva, Geneva, Switzerland · On-site
Where passion meets opportunity Discover your journey into the extraordinary. Your Purpose Join Explora Journeys for an exciting internship focused on analytics, performance tracking, and insight generation across the Cu…
Skills: Data Analysis, Excel, Power BI, Tableau, Customer Journey Mapping
Geneva, Geneva, Switzerland · Hybrid
Who is Sonar? Sonar is driving the future of agent-centric software development. As the leader in AI code verification and governance, we solve a critical problem: ensuring that software generated by AI-assisted develope…
Skills: Software engineering, DevOps, Technical support, Customer service, Git
Geneva, Geneva, Switzerland · On-site
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: Electric Vehicle Diagnosis, High-Voltage Service, Automotive Repair, Digital Systems, French Fluency
Geneva, Geneva, Switzerland · On-site
About Lucid At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning v…
Skills: BEV Diagnosis, High-Voltage Systems, Automotive Electrical Systems, CAN-Bus, LIN
Geneva, Geneva, Switzerland · On-site
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work togethe…
Skills: Leadership, Retail Management, Customer Service, Team Development, Operational Strategy
Geneva, Geneva, Switzerland · On-site
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently …
Skills: Customer service, Online banking, Technical support, Communication, Problem-solving
Geneva, Geneva, Switzerland · Remote OK
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming l…
Skills: Clinical support, Cardiac rhythm management, Customer education, Technical support, Communication
Geneva, Geneva, Switzerland · On-site
About Schroders Group Schroders is a leading provider of active asset management, advisory and wealth management services and is widely recognised as a leader in sustainability. Few investment managers can match the comb…
Skills: Reception Management, Switchboard Operation, Multilingualism, Office Administration, Event Coordination
Geneva, Geneva, Switzerland · Hybrid
L'interaction avec les différents services de sinistres et la communication avec les parties prenantes et partenaires te motive ? De nature performante, tu aimes mettre à profit tes connaissances spécialisées dans le dom…
Skills: Automotive expertise, Damage assessment, Repair cost calculation, Claims management, Customer service
Geneva, Geneva, Switzerland · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Customer Service, Concierge Services, Communication, Problem Solving, Conflict Resolution
Geneva, Geneva, Switzerland · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Restaurant Management, Staff Training, Budget Management, Customer Satisfaction, Food and Beverage Operations
Mirpuri Group USA - PANDORA Jewelry DivisionGeneva, Geneva, Switzerland · On-site
Genèva | Rue de Rive | Temps plein (20h, 10h & 8h) Tu aimes les bijoux, les gens et les moments qui brillent ? En tant que Sales Assistant à temps partiel, tu contribues activement à créer des expériences mémorables et à…
Skills: Customer Service, Retail Sales, Merchandising, Cashier Operations, English Proficiency
Geneva, Geneva, Switzerland · On-site
Description de l'entreprise Avec plus de 13'000 collaborateurs et collaboratrices représentant 160 métiers, les Hôpitaux Universitaires de Genève sont un établissement de référence au niveau national et international. Po…
Skills: Billing, Administrative support, Customer service, Data entry, Microsoft Office
C&AGeneva, Geneva, Switzerland · On-site
The future looks like you Vos responsabilités Contact proactif avec les clients Conseil professionnel Assurer une présentation soignée du magasin Ambassadeur de notre marque Votre profil Passion pour la mode et les gens …
Skills: Customer service, Proactive communication, Sales, Fashion retail, Flexibility
Chubb Fire & SecurityGeneva, Geneva, Switzerland · On-site
Chubb Sicli, filiale du groupe APi, opère en Suisse depuis 1923, dans la vente, l’installation, l’entretien des produits de haute qualité dans les domaines de la protection incendie, de la lutte contre les incendies, de …
Skills: Fire safety equipment installation, Maintenance, Technical inspection, Manual labor, Tool usage
Mirpuri Group USA - PANDORA Jewelry DivisionGeneva, Geneva, Switzerland · On-site
Genèva | Rue de Rive | Temps plein (32h, 24 & 20h) Entrée en fonction : entre le 01.06.2026 et le 15.06.2026 Tu aimes les bijoux, les gens et les moments qui brillent ? En tant que Sales Assistant à temps partiel, tu con…
Skills: Customer Service, Retail Sales, Merchandising, Cashier Operations, English Proficiency
Geneva, Geneva, Switzerland · On-site
Buccellati is an Italian jewellery, high-jewellery and silversmithing Maison founded in 1919, admired in the world for its craftmanship and the uniqueness of its creations. Today, the Buccellati jewels stand out for thei…
Skills: Retail management, Luxury jewelry, Sales strategy, Team leadership, Customer relationship management
Geneva, Geneva, Switzerland · Hybrid
We are looking for a driven and proactive Intern to support our Sales team, based in Geneva. You will gain hands-on experience in a dynamic and international business environment while supporting key sales activities and…
Skills: Project Management, Microsoft Office, Power Point, AI Tools, Customer Orientation
Geneva, Geneva, Switzerland · Hybrid
We are looking for a driven and proactive Intern to support our Sales team, based in Geneva. You will gain hands-on experience in a dynamic and international business environment while supporting key sales activities and…
Skills: Project Management, Microsoft Office, Power Point, AI Tools, Customer Orientation
Geneva, Geneva, Switzerland · On-site
The opportunity: Being part of HSBC in Switzerland, you’ll help evolve and grow our business. The Credit Advisor is a client-facing role, responsible for proactively marketing credit solutions to Relationship Managers an…
Skills: Private banking credit, Lombard lending, Financial markets, Credit analysis, Risk management
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The intern will support customer journey analyses and performance tracking to improve guest and employee experiences. Additionally, they will optimize direct-to-consumer channel performance by identifying growth levers and creating performance dashboards.
Candidates must be currently enrolled in a degree program in Business, Data Analytics, Hospitality, or a related field with a mandatory school agreement. Proficiency in Excel and a strong analytical mindset are required, while knowledge of Power BI or Tableau is a plus.
Discover your journey into the extraordinary.
Join Explora Journeys for an exciting internship focused on analytics, performance tracking, and insight generation across the Customer Journey and across Direct Channels (DTC).
This role is ideal for someone passionate about data analysis, insights generation, and dashboard creation, with a strong interest in improving employee and guest experience as well as direct channel sales through measurable impact.
The objective of the role is two-fold:
- support the development of structured analysis, and follow up mechanisms, working closely with Customer Journey department. The role provides hands on exposure to guest focused analytics.
- optimize DTC performance by identifying and activating key growth levers that improve revenue generation in Business-to-Consumer (B2C) sub-channels across markets, increasing conversion, channel effectiveness and operational and investment efficiency
Location: Geneva, Switzerland (On-site)
Contract Duration: 6 months from August/September 2026
Customer journey
• Support recurring Customer Journey analyses, including canvas‑based reviews, mid‑season ship‑by‑ship analyses, and committee deliverables.
• Contribute to ad‑hoc deep‑dive analyses on specific topics, guest segments, nationalities, or ships, based on business and management requests.
• Prepare data extractions, charts, tables, and first‑level analytical outputs using standardised templates.
• Maintain Customer Journey analysis trackers, ensuring proper documentation, version control, and monitoring of action plans.
• Support follow‑up analyses and updates after pilots, operational changes, or management feedback.
• Ensure data accuracy, consistency, and alignment across Customer Journey deliverables and reporting.
Direct Channels
• Performance analysis: monitor and analyse performance against channel and commercial KPIs, providing channel-specific insights and recommendations by market to maximize revenue per B2C sub-channel (Web, Call Centre and Future Sales) and drive continuous improvement. Own the development, tracking and actioning of key KPIs.
• Drive efficiency, quantifying ROI/ROAS/CPA/CPLA by sub-channel by market to continuously optimize investments. Recommend reinvestments toward highest-impact channels.
• Build and maintain B2C performance scorecards/dashboards to monitor and optimize B2C channel performance, identifying drop-off points. Both on Excel and partnering with corporate team to make it available in self-serve tools (Power BI).
• Competitive analysis: monitor market conditions, competitive activity, and industry trends to support strategic planning and identify opportunities for differentiation and growth.
• Prepare executive-ready presentations, with clear data-based recommendations to support decision-making, leveraging data visualization combined with depth of insights.
At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony.
We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.
Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.
Where Passion Meets Opportunity.
Headquartered in Geneva, Switzerland, MSC Cruises is the world’s third largest cruise lines and the market leader in Europe, South America, the Middle East and Southern Africa, with a strong and growing presence in North America and the Far East. The MSC Cruises fleet consists of 23 modern ships with ten new vessels due to be launched by 2033. The Company operates in more than 100 countries around the world, offering cruises across five continents, calling at more than 250 destinations and welcoming more than 180 different nationalities on board. MSC Cruises is firmly committed to achieving net zero greenhouse gas emissions for its marine operations by 2050.
Offices: Avenue Eugene Pittard, 40, Geneva, Geneva 1206, CH · 6750 N Andrews Ave, Fort Lauderdale, FL 33309, US · Av das Nações Unidas, 14171, Torre Crystal - 4º andar, São Paulo - Brasil, São Paulo 04794-000 , BR · Boulevard International 55f, Anderlecht, Brussels Region 1070, BE · 5 Roundwood Avenue Stockley Park, Uxbridge, Uxbridge UB11 1AF, GB
There are currently 121 open customer service & support positions in Geneva, Switzerland listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Buccellati, HSBC, Hermès, Relais & Châteaux, CHANEL, among others. Browse the listings above to see every active employer.
Yes — 16 of the 121 open customer service & support positions offer remote or hybrid work (2 remote, 14 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
