Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone…
Skills: German Language, English Language, Guest Relations, Check-in/Check-out, Opera Cloud PMS
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Full-time
Internal Development, International Mobility
Posted 12h ago
~40 hrs/week
Responsibilities
The receptionist is responsible for welcoming guests, managing check-ins and check-outs, and handling bookings and payments. They also act as a brand ambassador by promoting hotel services and providing local recommendations to guests.
Requirements
Candidates must be fluent in German and English, with a strong focus on detail and a friendly, welcoming personality. Proficiency in Opera Cloud PMS is highly desired, along with the ability to manage multiple priorities in a fast-paced environment.
Full job description
Company Description
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Join the lively team at Mama Shelter Zürich as our Receptionist! ☀️✨ You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let’s make every moment unforgettable together! ☀️✨🏨
THE MISSION?
They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you. 🤝
You're in charge of welcoming them and ensuring their stay is smooth at any time of the day. 🌟 You can chat to them in GERMAN mandatory, English of course🗣️ and why stop there if you've mastered other languages. 🌍
With your warm and personalized hospitality 🫶 (just like Mama!), you take care of everything: preparing arrivals, 🛎️ handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, ☎️ answering calls, and responding to guest requests.
To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
💸 You handle payments, keep track of your cash register, and make sure all accounts are in order.
As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our shop 🛍️ (sale and merchandising of products!), our restaurant 🍽️, or our events🎉.
With your best handwriting ✍️ and a touch of creativity 🎨, you write useful tips and local recommendations on the mirrors of each floor and elevator.
At the end of the day, you’re the guardian of the perfect guest experience—and we wouldn’t have it any other way! 💫
Ready to brighten up the day at Mama Shelter Zürich? We can't wait to meet you! Let’s create unforgettable moments together! ☀️✨
Qualifications
MADE FOR YOU? ONLY IF…
Details matter to you—nothing gets past your sharp eye and killer anticipation skills! 👀🔍
You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it!). 💖
Versatile and even a bit of a salesperson 🛎️—you know how to adapt to any situation.
You handle every situation like a pro—Master Yoda taught you everything you know… 🧘♂️🌟
Confidentiality is key: what happens at Mama, stays at Mama. 🤫🏨
You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in? 🚪✨
Team spirit? You’ve got it! Your colleagues know they can always count on you. 🤝💯
Now, let’s test your priority management skills: A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do? 😏🎭
YOUR LITTLE EXTRAS :
For you, Shining isn’t just a horror movie—it’s above all a film about a hotel. 🏨🔪👀
OPERA CLOUD is your PMS of choice, and you master it like a pro. 💻🎯
Your style is unique and quirky, but don’t worry—you’re not scaring the kids! 😜👕✨
You dream of finally using that third language that’s been sitting in your brain for way too long! 🌍🗣️
Additional Information
We’re sure you know the beat🎶:
1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm. Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position) Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
How many Customer Service & Support jobs are open in Zurich, Switzerland right now?
There are currently 170 open customer service & support positions in Zurich, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Zurich, Switzerland?
Companies currently hiring include Julius Baer, Accor, SSP Group plc, Indie Campers, C&A, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Zurich, Switzerland?
Yes — 33 of the 170 open customer service & support positions offer remote or hybrid work (4 remote, 29 hybrid).
How do I apply for Customer Service & Support jobs in Zurich, Switzerland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.