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Customer Service & Support Jobs in Zurich, Switzerland (Now Hiring) — 170 open

Accor logoAccor

Receptionist (M/F/NB) GERMAN

Zurich, Zurich, Switzerland · On-site

Entry level$4.3B raised

Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! These are atypical places, where everyone…

Skills: German Language, English Language, Guest Relations, Check-in/Check-out, Opera Cloud PMS

Accor logoAccor

Aushilfe: Bar (w/m/d)

Zurich, Zurich, Switzerland · On-site

Entry level$4.3B raised

Unternehmensbeschreibung Gegründet im Jahr 2008 von Serge Trigano und seinen Söhnen Jérémie und Benjamin (Mitbegründer von Club Med), ist Mama Shelter ein Schöpfer von Lebensräumen und ein Regisseur des täglichen Lebens!…

Skills: Bar Service, Customer Service, German Language, English Language, Sales Skills

Stranger Soccer logoStranger Soccer

Business Owner (Licensee), Zurich

Zurich, Zurich, Switzerland · On-site

Mid level

Passionate about football (soccer) and entrepreneurship? Stranger Soccer is expanding into key cities worldwide, and we are looking for a License Owner to establish and run the Stranger Soccer business in Zurich. This is…

Skills: Entrepreneurship, Business Management, Team Leadership, Venue Sourcing, Digital Marketing

comparis.ch AG logocomparis.ch AG

Product Operations Specialist 80-100% (f/m/x)

Zurich, Zurich, Switzerland · Hybrid

Mid level

Über uns comparis.ch ist die führende Vergleichsplattform der Schweiz. Seit über 30 Jahren vergleichen wir Tarife und Leistungen unter anderem von Krankenkassen, Versicherungen, Banken und Telekom-Anbietern und bieten di…

Skills: Process Analysis, Business Operations, Project Management, User Story Creation, Requirement Engineering

Accor logoAccor

Chef de Service 100%

Zurich, Zurich, Switzerland · On-site

Mid level$4.3B raised

Unternehmensbeschreibung Mercure Zürich City Bietet seinen Gästen neben 319 stilvollen Zimmern, eine grosszügige Wellness- und Aussenterrasse für besondere Wohlfühlmomente. Ein Highlight des Hotels ist der liebevoll gest…

Skills: Hospitality Management, Food & Beverage Service, Event Planning, Quality Management, Complaint Management

Accor logoAccor

Chef de Service 100%

Zurich, Zurich, Switzerland · On-site

Mid level$4.3B raised

Unternehmensbeschreibung Mercure Zürich City Bietet seinen Gästen neben 319 stilvollen Zimmern, eine grosszügige Wellness- und Aussenterrasse für besondere Wohlfühlmomente. Ein Highlight des Hotels ist der liebevoll gest…

Skills: Hospitality Management, Food & Beverage Service, Event Planning, Quality Management, Complaint Management

PureGym Swiss logoPureGym Swiss

Fitness Ausbildung zum Assistant Gym Manager (m/w/d)

Zurich, Zurich, Switzerland · On-site

Entry level

Als Mitglied der internationalen PureGym Gruppe mit mehr als 2 Millionen Mitgliedern gehören wir zu den drei größten Fitnessketten in Europa und sind damit bestens aufgestellt, um unsere ehrgeizigen Ziele weiter zu verfo…

Skills: Customer Service, Club Management, Group Fitness Instruction, Business Administration, Microsoft Excel

C&A logoC&A

Store Leader Assistant (m/w/d) 100% im Letzipark

Zurich, Zurich, Switzerland · On-site

Mid level

The future looks like you Seit der Gründung durch die Brüder Clemens und August im Jahr 1841 ist C&A ein Vorreiter in Sachen Mode. Von der Einführung von Konfektionskleidung, als Massanfertigungen noch die Norm waren, üb…

Skills: Customer Service, Professional Consulting, Store Management, Leadership, Communication Skills

CHANEL logoCHANEL

After-Sales Service Assistant

Zurich, Zurich, Switzerland · On-site

Entry level$757M raised

At CHANEL, we are committed to offering services that preserve the quality and longevity of our creations, while strengthening our clients' relationship with the House over time. Within the new CHANEL boutique in Zurich,…

Skills: Client Experience, After-Sales Service, Interpersonal Communication, Organizational Skills, Inventory Management

Julius Baer logoJulius Baer

Income Specialist 100% (f/m/d)

Zurich, Zurich, Switzerland · On-site

Mid level$1.2B raised

At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth managem…

Skills: Dividend Processing, Interest Payments, Corporate Actions, Tax Refund Processing, Securities Reconciliation

FLOWIT AG logoFLOWIT AG

Team Lead Customer Success

Zurich, Zurich, Switzerland · Hybrid

Senior

WHO WE ARE flowit is the Executive Decision Intelligence Platform for the C-suite. Not another dashboard. The layer that surfaces what dashboards cannot: why your top-quartile team is about to churn, why your transformat…

Skills: Customer Success Management, Team Leadership, Enterprise Relationship Management, C-Level Stakeholder Management, NRR Optimization

Boost inc logoBoost inc

Client Operations & Finance Analyst (Junior)

Zurich, Zurich, Switzerland · On-site

Entry level$20M raised

At A Glance We're one of the fastest-growing companies in unattended retail tech - 800+ customers, 150+ people, and a product that's redefining how the world shops. As we continue to scale across Europe and beyond, we're…

Skills: Data Analysis, Financial Operations, Client Onboarding, Excel, Google Sheets

Faceland Deutschland logoFaceland Deutschland

Rezeptionist/in 40% für Praxis für Injectables und Plastische Chirurgie

Zurich, Zurich, Switzerland · On-site

Entry level

Your Mission Für unsere Praxis in Zürich suchen wir ab Anfang/Mitte August eine engagierte, zuverlässige und serviceorientierte Persönlichkeit, die Freude daran hat, den Praxisalltag aktiv mitzugestalten und unseren Pati…

Skills: Patient Care, Appointment Scheduling, Medical Administration, Communication Skills, Organizational Skills

EF logoEF

Program Coordinator

Zurich, Zurich, Switzerland · On-site

Mid level

Du liebst das Reisen und glaubst an unsere Mission, durch Bildung die Welt zu öffnen? Du bist ein Verkaufstalent, Ziele motivieren dich und du möchtest Menschen das einzigartige Lebensgefühl im Ausland vermitteln? Dann s…

Skills: Sales, Consulting, CRM Management, Customer Relationship Management, Marketing

On logoOn

Senior Lead - Distributor Operations

Zurich, Zurich, Switzerland · On-site

Senior+

As the Senior Lead - Distributor Operations, EMEA, you will define and execute the operational strategy for premium footwear, apparel, and accessories across distribution networks in the Region. You will balance complex …

Skills: Supply Chain Management, Logistics Operations, People Leadership, ERP Systems, Microsoft D365

Lucerne Clinic logoLucerne Clinic

Mitarbeiterin Administration & Kundenbetreuung 80-100%, Schönheitsklinik Zürich

Zurich, Zurich, Switzerland · On-site

Mid level

<p>Die Lucerne Clinic zählt zu den führenden Schönheitskliniken der Schweiz und steht für höchste Kompetenz in ästhetischer Chirurgie sowie modernsten medizinisch-ästhetischen Behandlungen. Im Zentrum unserer täglichen A…

Skills: Customer Service, Patient Coordination, Appointment Scheduling, Office Administration, German Language Proficiency

Accor logoAccor

Front Office Agent - Aushilfe (w/m/d)

Zurich, Zurich, Switzerland · On-site

Mid level$4.3B raised

Unternehmensbeschreibung Der Hotelkomplex Zürich City West vereint drei Hotelmarken von AccorHotels – Novotel, ibis, ibis budget – und bietet mit 459 Zimmern Platz für rund 1’000 Gäste. Das 4-Sterne Business Hotel Novote…

Skills: Check-In/Check-Out, Guest Relations, Concierge Services, Cash Handling, Billing

Princess Cruises logoPrincess Cruises

Swiss Sales Manager (m/f/d)

Zurich, Zurich, Switzerland · Hybrid

$75k–$85k/yr

Senior

Swiss Sales Manager (m/f/d) Join Costa in Switzerland as a Swiss Sales Manager and be a key player in shaping our DACH market strategy. You'll drive excellence, manage partnerships, and lead impactful campaigns, events, …

Skills: Partnership Management, Sales Strategy, Campaign Execution, Customer Engagement, Market Analysis

Care4IT logoCare4IT

Talentpool

Zurich, Zurich, Switzerland · On-site

Entry level

Wir suchen dich! Oder zumindest vielleicht. Du könntest dir care4IT als Arbeitgeber vorstellen, aber das passende Inserat fehlt noch? Keine Scheu, und trag dich in unseren Talentpool ein. Wer weiss, vielleicht haben wir …

Skills: Proactive Thinking, Reliability, Fairness, Interpersonal Skills, IT Support

Coworking Lounge Tessinerplatz logoCoworking Lounge Tessinerplatz

Location & Hospitality Lead (100%)

Zurich, Zurich, Switzerland · On-site

Mid level

<p>Die Coworking Lounge Tessinerplatz ist ein Ort für Querdenker, Netzwerker, Kreative und Kaffeeliebhaber, ein Mix aus Offices, Coworking, öffentlicher Coffee Bar und buchbaren Meetingräumen. In den letzten Jahren wurde…

Skills: Hospitality Management, B2B Sales, Event Management, Customer Acquisition, Team Leadership

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Showing 1–20 of 170

Accor logo

Receptionist (M/F/NB) GERMAN

Accor

Zurich, Zurich, Switzerland • On-site

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Entry level

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  • Full-time
  • Internal Development, International Mobility
  • Posted 12h ago
  • ~40 hrs/week

Responsibilities

The receptionist is responsible for welcoming guests, managing check-ins and check-outs, and handling bookings and payments. They also act as a brand ambassador by promoting hotel services and providing local recommendations to guests.

Requirements

Candidates must be fluent in German and English, with a strong focus on detail and a friendly, welcoming personality. Proficiency in Opera Cloud PMS is highly desired, along with the ability to manage multiple priorities in a fast-paced environment.

Full job description

Company Description

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. 

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible. 

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

------------------------------ 

Our commitment to diversity and inclusion: 

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text. 

Job Description

Join the lively team at Mama Shelter Zürich as our Receptionist! ☀️✨ You’ll be the sunshine of the day, ensuring everything runs smoothly while our guests enjoy a warm and welcoming stay. Let’s make every moment unforgettable together! ☀️✨🏨

THE MISSION?

They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you. 🤝

  • You're in charge of welcoming them and ensuring their stay is smooth at any time of the day. 🌟 You can chat to them in GERMAN mandatory, English of course🗣️ and why stop there if you've mastered other languages. 🌍
  • With your warm and personalized hospitality 🫶 (just like Mama!), you take care of everything: preparing arrivals, 🛎️ handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, ☎️ answering calls, and responding to guest requests.
  • To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager.
  • 💸 You handle payments, keep track of your cash register, and make sure all accounts are in order.
  • As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our shop 🛍️ (sale and merchandising of products!), our restaurant 🍽️, or our events🎉.
  • With your best handwriting ✍️ and a touch of creativity 🎨, you write useful tips and local recommendations on the mirrors of each floor and elevator.
  • At the end of the day, you’re the guardian of the perfect guest experience—and we wouldn’t have it any other way! 💫

Ready to brighten up the day at Mama Shelter Zürich? We can't wait to meet you! Let’s create unforgettable moments together! ☀️✨

Qualifications

MADE FOR YOU? ONLY IF…

  • Details matter to you—nothing gets past your sharp eye and killer anticipation skills! 👀🔍
  • You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it!). 💖
  • Versatile and even a bit of a salesperson 🛎️—you know how to adapt to any situation.
  • You handle every situation like a pro—Master Yoda taught you everything you know… 🧘‍♂️🌟
  • Confidentiality is key: what happens at Mama, stays at Mama. 🤫🏨
  • You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in? 🚪✨
  • Team spirit? You’ve got it! Your colleagues know they can always count on you. 🤝💯
  • Now, let’s test your priority management skills: A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do? 😏🎭

YOUR LITTLE EXTRAS :

  • For you, Shining isn’t just a horror movie—it’s above all a film about a hotel. 🏨🔪👀
  • OPERA CLOUD is your PMS of choice, and you master it like a pro. 💻🎯
  • Your style is unique and quirky, but don’t worry—you’re not scaring the kids! 😜👕✨
  • You dream of finally using that third language that’s been sitting in your brain for way too long! 🌍🗣️

Additional Information

We’re sure you know the beat🎶:

1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
Chorus: After the successful telephone interview, we will see you at Mama, be ready!
(chorus x2 depending on the position)
Last verse: Mama won’t leave you wondering; you will have an answer from us whatever the outcome.

  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
  • Related keywords

    HospitalityReceptionistOpera CloudPMSGuest ExperienceFront DeskZürichHotel ManagementCustomer ServiceMultilingualMerchandisingPayment Handling

    About Accor

    LinkedInVisit site
    Industry
    Hospitality
    Company size
    10,001+ employees
    Headquarters
    Issy-les-Moulineaux, Paris Region
    LinkedIn followers
    2,557,615
    Total funding
    $4.3B

    We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

    Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR

    Hospitality and CateringResortsLeisureHospitalityHotelMarketingLocation Based ServicesSEOTourismFood and Beverage
    View all jobs at Accor

    Frequently asked questions

    How many Customer Service & Support jobs are open in Zurich, Switzerland right now?

    There are currently 170 open customer service & support positions in Zurich, Switzerland listed on Clera. New openings are added daily as companies post roles.

    Which companies are hiring for Customer Service & Support roles in Zurich, Switzerland?

    Companies currently hiring include Julius Baer, Accor, SSP Group plc, Indie Campers, C&A, among others. Browse the listings above to see every active employer.

    Are there remote or hybrid Customer Service & Support jobs in Zurich, Switzerland?

    Yes — 33 of the 170 open customer service & support positions offer remote or hybrid work (4 remote, 29 hybrid).

    How do I apply for Customer Service & Support jobs in Zurich, Switzerland?

    Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.

    Customer Service & Support jobs in other cities

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    Other jobs in Zurich, Switzerland

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