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Full-time
bachelor degree, postgraduate degree
Career Growth Opportunities, Collaborative And Inclusive Work Culture
Posted 3d ago
~40 hrs/week
Responsibilities
Provide on-site installation, maintenance, and repair for atomic spectroscopy systems, focusing primarily on ICP-MS. Serve as a technical resource for customers and internal teams while delivering integrated hardware and software solutions.
Requirements
Requires a Bachelor's or Master's degree in a scientific discipline with at least 4 years of professional experience in atomic spectroscopy. Must possess a valid driver's license and be proficient in both German and English.
Full job description
Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek—so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
To strengthen our team, we are looking for a Field Service Engineer (m/f/d), preferably based near Basel, with experience and knowledge in atomic spectroscopy (AAS, OES and mainly ICP-MS), to join us.
Communication skills, creativity and a positive attitude are crucial in this regard. By helping customers solve their problems and demonstrating a commitment to providing the highest level of customer service, you contribute to our customers' success.
Key Responsibilities:
Provide on-site customer support for installation, implementation, maintenance, and repair of company and multi-vendor systems, including hardware, software, networking products, operating systems, and integrated solutions, with a primary focus on atomic spectroscopy systems (AAS, OES, main focus ICP-MS)
Install, configure, and optimize system components at customer sites while diagnosing and resolving hardware, software, and network performance issues
Perform preventive and corrective maintenance to ensure system reliability and minimize downtime, proactively addressing potential issues before they impact operations
Ensure customer satisfaction by advising on system configurations, preventive maintenance practices, and performance optimization strategies
Deliver fully integrated solutions as designed, including peripherals, communications, operating systems, and application software
Serve as a technical resource internally by managing escalations and collaborating with Support, Sales, Marketing, and R&D teams to resolve customer issues
Provide technical training, workshops, and knowledge transfer to field engineers and customers, including occasional calibration and hands-on support for high-volume accounts
Maintain compliance with all required customer and vendor credentialing requirements to access customer sites, including certifications, identification, and health and safety standards
Qualifications
Qualifications:
Bachelor’s or Master’s degree in a scientific discipline such as chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, with strong expertise in atomic spectroscopy / ICP-MS or related techniques, or an equivalent qualification
Additional experience in molecular spectroscopy would be beneficial
At least 4 years of relevant professional experience
Valid driver’s license
Flexible and willing to provide on-site customer support as required
Experience in a laboratory environment or with Agilent products is considered an advantage
Strong proficiency in German and English; knowledge of French is an advantage
Why Join Us?
Be part of a global leader in analytical instrumentation
Enjoy a collaborative, inclusive, and forward-thinking work culture
Opportunities for career growth
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio.
Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories.
Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.
In fiscal 2022, Agilent Technologies generated revenue of (US) $6.85 billion.
Offices: 5301 Stevens Creek Boulevard, Santa Clara, CA 95051, US · Produktionsvej 42, Ejby, Capital Region 2600, DK · Hi-Tech City Road, Hyderabad, TS 500081, IN · 1 Yishun Ave 7, Singapore, Singapore 768923, SG · Calle Jose Echegaray, 8, Las Rozas de Madrid, Community of Madrid 28232, ES
How many Customer Service & Support jobs are open in Basel, Switzerland right now?
There are currently 22 open customer service & support positions in Basel, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Basel, Switzerland?
Companies currently hiring include Radisson Collection, Mirpuri Group USA - PANDORA Jewelry Division, Agilent Technologies, ALPADIA Language Schools, avacone Switzerland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Basel, Switzerland?
Yes — 2 of the 22 open customer service & support positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Basel, Switzerland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.