Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Comp…
Skills: Customer Service, Hospitality Management, Reception, Guest Relations, Multilingual Communication
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Full-time
high school
Professional Development Opportunities, Personal Development Opportunities, Access To Latest Technologies, Company Events, Social Activities
Posted 16d ago
~40 hrs/week
Responsibilities
Act as the first point of contact for customers, crews, and tenants at the Basel headquarters, managing reception and lounge areas. Handle logistics including hotel arrangements, transportation, and the creation of reception manuals.
Requirements
Requires a general education degree, high-class hospitality experience, and fluency in both German and English. A valid Category B driver's license and flexibility for shift work are mandatory.
Full job description
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
As a customer service representative, you will assist and handle our diverse customers, suppliers, employees, and tenants with all their needs and requests throughout the various stages of their stay at our new global headquarter in Basel.
Your Mission
Interaction with customers, suppliers, crews, subtenants, and employees of Jet Aviation Basel by assisting them with all upcoming requests
First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area and the meeting rooms
Smaller transportation requests of customers and crews on the Basel platform
Assists customers with arrangements for hotels, transportation, immigration, and other services as per individual requests
Processing of requests via email and telephone in German and English language and entering relevant data into our various operation software
Preparing Badges and meetings for VIP visits and internal events
Create manuals and procedures for the new reception in collaboration with the Management of the Customer Service
What we offer
An exciting and challenging job in a dynamic environment.
Various opportunities for professional and personal development.
Working with the latest technologies and tools.
A motivated and cheerful team that looks forward to working with you.
Our events are great! We also have lots of fun together outside of working hours
Your Profile
General education degree and high-class hospitality experience required, aviation experience and background are an advantage
Fluent in German and English both written and verbal (including good understanding of Swiss German)
Additional languages such as French, Italian, Spanish, or Arabic are a benefit
A valid driver's license, Category B is mandatory
Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"
Impeccable manners, interpersonal and communicational skills
Thorough understanding of quality and service expectations of high-end clientele
Flexibility, willingness to work shifts (7.00 a.m. - 18.00 p.m., 5 days a week) and support as Duty on site and from home (6.00 a.m. - 10.00 p.m., 7 days a week)
If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 50 locations worldwide. Maintenance to management, completion to charter; countless hours of expertise creating an experience so easy, it seems effortless. Behind every effortless experience, are our people. 4,000 artisans of aviation. Whether in the air, or on the ground, arriving or departing, underneath every journey are hundreds of hands, dedicated to the details. We started as a family business, and throughout our growth we have maintained our commitment to this personalized service.
Offices: Aeschengraben 6, Basel, BS 4051, CH · 112 Charles A. Lindbergh Drive, Teterboro Airport, NJ 07608, US · 7363 Cedar Springs Rd, Dallas, TX 75235, US · 8620 W Monroe Rd, Houston, TX 77061, US · 4301 W Empire Ave, Burbank, CA 91505, US
Aircraft CharterAircraft Completions / RefurbishmentFBO (Fixed Base Operations)Aircraft MaintenanceAircraft ManagementAviation StaffingAircraft SalesCivil / Military Fleet Supportand Rotary MaintenanceService Industry
How many Customer Service & Support jobs are open in Basel, Switzerland right now?
There are currently 22 open customer service & support positions in Basel, Switzerland listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Basel, Switzerland?
Companies currently hiring include Radisson Collection, Mirpuri Group USA - PANDORA Jewelry Division, Agilent Technologies, ALPADIA Language Schools, avacone Switzerland, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Basel, Switzerland?
Yes — 2 of the 22 open customer service & support positions offer remote or hybrid work (0 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Basel, Switzerland?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.