Customer Service & Support Jobs in Geneva, Switzerland (Now Hiring) — 121 open — Page 3

The opportunity: 

Being part of HSBC in Switzerland, you’ll help evolve and grow our business across EMEA, supporting Private Banking operations across our EMEA booking centres: PBRS (Switzerland), PBRSG (Guernsey Branch) and PBLU (Luxembourg).

The Client Lifecycle Management Analyst, Quality Assurance will work closely with the Client Lifecycle Management (CLM) teams across these EMEA entities to ensure deliverables are completed to required quality standards. The role includes coaching and training on Customer Due Diligence (CDD), using Quality Assurance (QA) insights and trends to strengthen compliance and uplift performance. You’ll share best practices to drive continuous improvement in customer service, quality and consistency against established standards and frameworks. The role also involves performing a broad range of controls, primarily covering tax-related topics (e.g., QI, FATCA and CRS regimes), as well as supporting multiple ad-hoc annual reviews.

Are you interested? Do you have experience in CLM Quality Assurance—reviewing onboarding and periodic reviews, assessing tax-related requirements (e.g., QI, FATCA and CRS), identifying trends, and coaching teams to improve quality and consistency? Do you enjoy being part of a cohesive team?

If you answered yes to any of these questions, we want to hear from you! 

What you will do: 

As a Client Lifecycle Management Analyst, Quality Assurance, you’ll review samples of completed onboarding and periodic reviews to confirm risks (including financial crime and tax-related obligations) have been appropriately assessed by CLM teams, the business and Relationship Managers (RMs). You’ll work with stakeholders to agree and drive remedial actions in line with the Bank’s risk appetite.

• Deliver risk-based quality assurance across EMEA CLM
  • Review a sample of finalized onboarding and periodic review cases to confirm completeness, accuracy and adherence to standards/KPIs
  • Ensure the end-to-end CDD process is followed for new-to-bank and existing clients
  • Confirm all relevant risk areas are considered and conclusions are robust (including where further due diligence is required)
  • Review and challenge higher-risk cases, including Enhanced Due Diligence (EDD), ensuring evidence supports outcomes
  • Recommend and/or undertake additional due diligence and follow-up to ensure remediation is completed appropriately and on time
• Run controls (including tax regimes) and maintain compliance
  • Perform Business As Usual (BAU)/ad-hoc controls across EMEA CLM, including:
    • Tax-related controls (e.g., QI, FATCA, CRS)
    • Static data amendments and other control checks
  • Support ad-hoc/annual reviews as required
  • Ensure minimum internal standards and external regulatory requirements are met, escalating control weaknesses and material issues via the correct channels
  • Maintain internal control standards, including timely implementation of audit actions and responses to regulatory findings
  • Keep a strong working knowledge of Global Private Banking policy, Line of Business (LoB) procedures, local regulatory requirements and Desk Instruction Manuals
• Partner with stakeholders and manage escalation
  • Provide clear feedback on errors and recurring themes to CLM, Front Office and the business to drive continuous improvement
  • Lead discussions on complex queries with Quality, Compliance, RMs and Front Office contacts
  • Support specialists/Front Office with case commentary and escalate to the appropriate frontline for agreement and approval
  • Build strong relationships across Front Office, COO and Second Line partners (Financial Crime Compliance, Legal, Tax) to support high-quality remediation delivery
  • Maintain a strong network across Private Banking to ensure guidance is accurate and consistent
  • Support Production teams to implement policy changes effectively
• Coach, train and drive continuous improvement
  • Provide guidance, coaching and training to EMEA CLM teams on interpreting and applying policies/standards
  • Support the Quality Control Manager by organizing and delivering group training to improve quality, consistency and customer outcomes
  • Identify trends from QA outcomes, share best practices and help address root causes of quality gaps
• Produce MI and complete research
  • Produce timely, accurate Subject Matter Expert (SME)/Compliance-related MI and reporting
  • Conduct research using internal and external sources; gather and analyze documentation in line with local regulatory and policy requirements
• Work responsibly and keep developing
  • Take accountability for keeping risk knowledge up to date and completing mandatory learning on time
  • Commit to continuous learning, challenging and developing your expertise
  • Work flexibly and adapt to workload variations

You should apply if you have:

• Working knowledge of Anti-Money Laundering (AML), regulatory compliance and control frameworks within banking and financial services
• Awareness of tax-related client documentation and regimes impacting onboarding and reviews (e.g., QI, FATCA and CRS)
• Strong IT skills, with advanced Excel essential (e.g., pivots, complex formulas, data analysis) and exposure to Power BI for reporting and trend analysis; comfortable using the wider 
  Microsoft suite (PowerPoint, Word, Access, etc.) and adapting quickly to new tools
• A proactive, can-do mindset with strong problem-solving skills and sound judgement
• The ability to stay calm under pressure, showing resilience and a delivery-focused approach
• A strong team ethic and a collaborative way of working across functions
• Strong research, written and verbal communication skills, with confidence engaging stakeholders at all levels
• Flexibility and accountability: open to different ideas and cultures, dependable in doing the right thing, and connected through respectful collaboration with clients, colleagues, providers and regulators
• A degree in Business Administration (or similar) or equivalent relevant professional experience
• Fluency in English and French (written and spoken)
• An international profile and multicultural experience (including working in other countries) is a strong advantage
• Due to immigration restrictions in Switzerland, we will only be able to consider applications from Swiss or EU citizens or from candidates holding a valid Swiss work permit

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.

What you’ll get in return:

We offer a comprehensive and competitive package of benefits usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Luxembourg, Netherlands, Poland, Spain and Switzerland.

HSBC is a signatory company of the Advance Charter. This Charter is a commitment towards gender equality in business and hence a workplace environment that supports a fair and balanced approach to hiring, remunerating, promoting and retaining female talent.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers   

#LI-HSBC