Geneva, Geneva, Switzerland · Hybrid
Chez BioSked, nous ne vendons pas des logiciels. Nous libérons les hôpitaux du chaos organisationnel. Depuis plus de 15 ans, BioSked est le partenaire de confiance de plus de 1 000 établissements de santé dans 9 pays. No…
Skills: Customer Success, B2B SaaS, SQL, Database Management, Scripting
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The role involves translating client operational workflows into software configurations and ensuring successful onboarding and continued use of the Momentum platform. You will also collaborate with internal teams to improve the product and support the sales team with upsell opportunities.
Candidates need a degree in IT, engineering, or business and at least one year of experience in a B2B SaaS customer success or IT service role. Fluency in French and professional English are mandatory, along with technical proficiency in SQL and cloud platforms.
Chez BioSked, nous ne vendons pas des logiciels. Nous libérons les hôpitaux du chaos organisationnel.
Depuis plus de 15 ans, BioSked est le partenaire de confiance de plus de 1 000 établissements de santé dans 9 pays. Nous aidons les hôpitaux et les cliniques à optimiser leurs effectifs grâce à Momentum, notre plateforme intelligente de planification alimentée par l’IA.
Momentum automatise la création de plannings équitables, conformes et efficaces, remplaçant Excel et permettant aux hôpitaux d’économiser des milliers d’heures chaque année.
Nous recherchons un·e Ingénieur·e Customer Success pour rejoindre notre petite équipe très opérationnelle dans la région de Genève (mode hybride). Vous travaillerez aux côtés de collègues expérimentés afin de déployer Momentum dans des hôpitaux et des cliniques, de traduire les processus opérationnels en configurations fonctionnelles et d’accompagner un portefeuille de clients.
Après une formation initiale complète, vous serez responsable de la bonne mise en œuvre, de l’utilisation continue et de la satisfaction de nos clients pour notre logiciel Momentum, leader mondial de la planification des ressources médicales.
Vous serez amené·e à :
Si vous ne répondez qu’à une partie des critères ci-dessus, mais pensez pouvoir correspondre au poste, n’hésitez pas à postuler !
Avantages--- ENGLISH---
At BioSked, we don’t sell software. We free hospitals from organizational chaos.
For over 15 years, BioSked has been the trusted partner of 1,000+ healthcare sites in 9 countries, helping hospitals and clinics optimize their workforce through Momentum, our AI-powered intelligent scheduling platform.
Momentum automates the creation of fair, compliant, and efficient schedules—eliminating Excel and saving hospitals thousands of hours every year.
We're looking for a Customer Success Engineer to join our small, hands-on team in the Geneva area (hybrid). You'll work alongside experienced colleagues to deploy Momentum at hospitals and clinics, translating operational workflows into working configurations and supporting a portfolio of customers.
After comprehensive initial training, you will be responsible for the successful implementation, ongoing use and customer satisfaction for our Momentum software, a worldwide leader in medical resource planning.
You will:
If you only meet some of the requirements listed above, but think you could still be a good fit, please feel free to apply!
Healthcare Staff Scheduling. Centralized. Flexible. Efficient. Manage satisfaction, retention & patient care delivery.
BioSked is a fast-growing company based in both the US and Europe that specializes in cloud-based technology for healthcare workflow optimization. Focusing on healthcare scheduling automation, the flagship product Momentum was created in 2010 to help radiologists optimize their schedules. Momentum has evolved into a web-based solution with a mobile app, becoming a primary management tool for healthcare scheduling & human resource time allocation for medical offices, specialty groups, departments, hospitals, or multi-facility entities. BioSked is committed to continually advance Momentum to meet the expectations of our customers, physicians and healthcare professionals around the world. Agility, transparency and dedication to customer satisfaction will always be the priority for BioSked
Offices: 770 Ayrault Rd, Box 93, Fairport, New York 14450, US · Chemin des Chalets 9, Chavannes-de-Bogis, Canton de Vaud 1279, CH
Healthcare Staff Scheduling. Centralized. Flexible. Efficient. Manage satisfaction, retention & patient care delivery.
BioSked is a fast-growing company based in both the US and Europe that specializes in cloud-based technology for healthcare workflow optimization. Focusing on healthcare scheduling automation, the flagship product Momentum was created in 2010 to help radiologists optimize their schedules. Momentum has evolved into a web-based solution with a mobile app, becoming a primary management tool for healthcare scheduling & human resource time allocation for medical offices, specialty groups, departments, hospitals, or multi-facility entities. BioSked is committed to continually advance Momentum to meet the expectations of our customers, physicians and healthcare professionals around the world. Agility, transparency and dedication to customer satisfaction will always be the priority for BioSked
Offices: 770 Ayrault Rd, Box 93, Fairport, New York 14450, US · Chemin des Chalets 9, Chavannes-de-Bogis, Canton de Vaud 1279, CH
