Classification Title: One Stop Coordinator I Classification Minimum Requirements: Bachelor's degree or an equivalent combination of education and experience. Job Description: The University of Florida's Division of Enrol…
Skills: Customer service, Case management, Communication, Problem solving, Mentorship
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Field Sales and Marketing Representative - Gainesville, FL
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Gainesville, Florida, United States · On-site
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Parks Motor Group of Gainesville
Ford Service Lane Manager
Gainesville, Florida, United States · On-site
Senior
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POSITION SUMMARY: This position may be involved in both the clinical and administrative areas including assisting physicians with patient care and handling clerical, environmental, and organizational tasks. This position…
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Full-time
bachelor degree
Health insurance, Dental insurance, Vision insurance, State retirement plans, Paid time off, Tuition assistance
Posted 10d ago
~40 hrs/week
Responsibilities
The OneStop Advisor serves as the primary point of contact for students regarding admissions, financial aid, registration, and billing inquiries. They are responsible for resolving complex cases, mentoring student assistants, and maintaining accurate records within the case management system.
Requirements
Candidates must possess a bachelor's degree or an equivalent combination of education and experience. A valid driver's license is required, and familiarity with student enrollment services or academic support systems is preferred.
Full job description
Classification Title:
One Stop Coordinator I
Classification Minimum Requirements:
Bachelor's degree or an equivalent combination of education and experience.
Job Description:
The University of Florida's Division of Enrollment Management is actively searching for a service-oriented individual to join our team as a OneStop Advisor. This unique role plays an important part in our collaborative effort between the offices of the University Registrar, Admissions, Student Financial Aid and Scholarships, and the University Bursar.
The OneStop Enrollment Services unit is a high-volume, fast-paced service area that delivers enrollment services and support to enrolled students across all levels. Our team provides centralized and integrated student-centric enrollment services through virtual, self-service, and in-person modalities, contributing to the simplification and enhancement of access to UF's comprehensive suite of enrollment services.
Key responsibilities include, but are not limited to:
Student Services & Case Management
Serve as the front line for admissions, registration, records, financial aid, scholarships, and billing via phone, in person, email, and Gator 360.
Clearly explain UF academic programs, systems, and applicable federal, state, and university rules and procedures.
Handle high-volume routine requests, tracking and documenting all contacts in the case management system.
Research issues across multiple student records systems; interpret policies and coordinate with core offices to resolve complex cases.
Team Support & Training
Provide guidance and mentorship to OneStop student assistants, and second-tier support for complex cases they escalate.
Coach and train student assistants on systems, policies, and service standards.
Participate in ongoing training.
Other Duties
Contribute to process improvements and special projects.
Perform other duties as assigned by area leadership.
Expected Salary:
$43,888 annually
In addition, we offer the following exceptional benefits:
Health, Dental, and Vision Insurance
State Retirement Plans
Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
Bachelor's degree or an equivalent combination of education and experience.
Valid driver's license.
Preferred:
Familiarity with financial aid, registrar, admissions, billing, or other student enrollment or academic support services through internships, work-study, volunteer roles, or coursework.
Interest in learning rules and regulations related to student academic and enrollment processes, including policies and procedures.
Strong customer service skills.
Ability to maintain professionalism and empathy when working with sensitive or challenging information and situations.
Clear and effective verbal and written communication skills.
Ability to interpret and explain information in a helpful way.
Self-motivated with the ability to work independently, exercise sound judgment, and manage tasks with minimal supervision.
Familiarity with student records systems such as PeopleSoft, Gator 360, or similar platform.
Special Instructions to Applicants:
Applicants must upload the following documents to be considered for the position:
Cover Letter
Resume
List of References
Application must be submitted by 11:55 p.m. (ET) of the posting end date.
This position has been reposted. Previous applicants are still under consideration and need not reapply.
University of Florida Health is a world-class academic health center in Florida, encompassing hospitals, physician practices, colleges, centers, institutes, programs and services across northeast and north-central Florida.
UF Health represents the shared vision and commitment to patient care excellence of more than 22,000 employees of the University of Florida Health Science Center and UF Health Shands health care system.
Offices: 1600 SW Archer Rd, Gainesville, FL 32608, US · 1515 SW Archer Road, Gainesville, FL 32608, US · 1600 SW Archer Road, Gainesville, FL 32608, US · 655 West 8th Street, Jacksonville, FL 32209, US
Health CareMedicalHealthcare Services & HospitalsHealthcare
How many Customer Service & Support jobs are open in Gainesville, FL right now?
There are currently 798 open customer service & support positions in Gainesville, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Gainesville, FL?
Companies currently hiring include UF Health, Circle K, Lowe's Companies, Inc., Symmetry Financial Group, Bass Pro Shops, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Gainesville, FL?
Yes — 48 of the 798 open customer service & support positions offer remote or hybrid work (35 remote, 13 hybrid).
How do I apply for Customer Service & Support jobs in Gainesville, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.