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Full-time
Posted 46d ago
~40 hrs/week
Responsibilities
The Outside Software Account Representative is responsible for managing existing client relationships and hunting for new SaaS business to meet sales quotas. The role involves conducting sales presentations, educating prospects on the Thryv platform, and executing defined operational sales processes.
Requirements
Candidates must have at least 3 years of direct sales experience, including 2 years in outbound full-cycle sales. Applicants are required to have a valid driver's license, reside within a 1-hour commute of the job location, and possess strong technical and interpersonal skills.
Full job description
This is a very exciting time for Thryv as we are making waves in becoming an international leading SaaS and platforms business provider for Small to Medium-Sized Businesses (SMB’s). We’ve been around in one form or another for more than 125 years, always with one goal in mind – helping small businesses compete and win. We provide the technology, software and local business automation tools that small businesses need to better manage their time, communicate with clients, and get paid so they can take control of their business and be more successful. Thryv is a seven-time winner of Selling Power Magazine’sTop 60 companies to Sell For,as well as Newsweek’s list ofAmerica’s 100 most loved global workplaces for 2024 and 2025!
This role is responsible for increasing Thryv’s penetration to the existing client base, increasing client engagement with existing software clients, and growing the SaaS client base through new sales. This role calls on existing clients to nurture and grow relationships while identifying and pursuing new client opportunities to meet a predetermined sales quota. The Outside Software Account Representative conducts greater than 50% of their work outside of their home office.
Contacts assigned clients and presents opportunities for additional sales and/or extended usage based on client needs.
Identifies and secures new SaaS clients by leveraging self-generated prospecting (i.e. networks, referrals, etc.) and company-initiated prospecting programs.
Executes all defined operational processes and requirements with excellence (i.e., designed cadences for client and prospect engagement, ongoing product and demo certifications, order entry requirements, centralized intake forms, etc.).
Participates in sales meetings, call calibrations, and training as needed.
About Thryv- End-to-end client experience platform:
Thryv provides a secure, easy-to-use platform that automates tasks and allows clients to put their customers at the center of their business. Our software offers Customer Relationship Management (CRM), Search Engine Optimization, Marketing, online invoices & receipts, text messaging, email marketing, print and social media management. This automation provides the edge local businesses need to better succeed in their market.
We do it all in a convenient client experience management app that allows small business owners to get the job, manage the job and get credit all from the palm of their hand.
In This Role, You’ll Get To:
Help grow local business market share
Defend small business America and the American Dream
Work with existing clients and hunt for new business
Become SaaS (software as a service) experts
Receive world-class training
Have the support of a four-time winner of The Top 60 Companies to Sell For company with a 125+ year legacy
Educate and guide prospects through the buyer’s journey to help them learn how Thryv can grow their business
Partner with marketing and technology departments to execute sales strategy as the company introduces enhancements to existing solutions and/or releases new products
Bring your thinking, strategies and ideas to advance our company’s values, unique culture and vision for the future
We Are Looking for People Who:
We are seeking driven and hungry individuals to strategize and offer our unique software solutions to local business owners
Who are engagement gurus while properly managing expectations
Have the desire and commitment to do what it takes to be successful in sales
Have a positive outlook and a strong ability to take responsibility for their successes and failures
Goal oriented…you’re known for destroying your sales goals
Persuasive…you can explain software solutions in simple terms
Exceed sales quotas and expectations
Build and nurture a pipeline of prospects and close deals
Develop great solutions to help customers WIN!
Comfortable working in a remote capacity: Hi-Speed internet, acceptable office setting and proper business attire is a must.
Basic Qualifications
3+ years of direct sales experience required (preferably in a SaaS role or company)
2+ years’ experience in outbound sales (full sales cycle) role required
Industry knowledge with the ability to gain a thorough understanding of the Thryv product suite
Exceptional interpersonal and communication skills, both written and verbal, with strong emotional intelligence, adaptability, and the ability to build relationships.
Time and organization skills with the ability to effectively manage multiple priorities with competing schedules or conflicting demands
Ability to work independently in a remote-first environment, effectively conducting sales presentations while following company established processes and procedures
Strong technical skills with proficiency in MS office and the ability to learn new programs and systems
50% driving requirement and valid drivers license.
Must live local to the city of the job posting (within a 1-hour commute)
Who We Are
At Thryv, we’re a team fiercely devoted to the success of local businesses. We’ve been around for over 100 years, always with one goal in mind — helping small businesses compete, win and succeed. We provide the technology, software and local business automation tools small business owners need to better manage their time, communicate with clients, and get paid, so they can take control of their business and be more successful. We support businesses across the U.S., and we have team members all around the country (even internationally). In fact, we’re a work-from-anywhere company, because that’s how we get the work done. Culture is vital at Thryv because it shapes our identity and, therefore, our measurements for growth. We have an identified set of values that hold all of us accountable, paving the way for our company success and our legacy. All of this helps us deliver results for our clients and creates success for our employees. Here at Thryv, making a positive impact within our team and in our local community is the reason we get out of bed every morning.
Find out more at corporate.thryv.com/careers/
Belonging at Thryv
We believe in a work environment where all individuals are treated fairly and respectfully, have equal access to opportunities and resources, and can contribute fully to the organization’s success. We want our employees to feel a part of something big and we encourage the sharing of ideas and collaboration across the organization. We strive to ensure our work environment reflects diversity, fairness and meritocracy. We believe all employees should have the opportunity to perform effectively in their position. We value every employee and the authenticity they bring to their role and to the organization. As a result, our employee policies and internal practices focus on ability and merit as the standards for success.
Requisition Detail and Process
This information indicates the general nature and level of work performed by employees in this job. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. The final job level offered may vary based on the applicant’s competencies and qualifications such as experience and education, and other job-related reasons.
Our Commitment to Equal Opportunity
Thryv is proud to provide equal employment opportunities to all employees and applicants, without regard to gender, color, race, religion, sexual orientation, national origin, citizenship, age, disability, veteran status, pregnancy, genetic information, or any characteristic protected by law. Thryv is committed to provide equal employment opportunities throughout the employment relationship including recruitment, hiring, discharge, compensation, benefits, discipline, development, and advancement or other aspects of employment.
#LI-DNI
Related keywords
SaaSSoftware as a ServiceCRMSalesAccount ManagementOutbound SalesProspectingBusiness AutomationLead GenerationCustomer ExperienceMarketingSEOSocial Media ManagementEmail MarketingMS OfficeRemote-first
Thryv is an AI-powered platform built to help small businesses get found, win customers, and drive repeat sales.
Designed for the way small businesses operate, Thryv brings marketing, sales, and customer management into one streamlined solution. From online visibility and lead follow-up to scheduling, payments, and reputation management, everything works together in one place—so businesses can focus on growth, not busywork.
Trusted by 100,000+ small businesses worldwide, Thryv is also recognized for its award-winning culture, including being named a Most Loved Workplace (2022–2025) and one of Fortune’s Best Workplaces for Women (2025).
Interested in building your career with a company that supports small business growth? Explore opportunities at thryv.com/careers.
Offices: 2200 W Airfield Dr, Dallas, Texas 75261, US
How many Customer Service & Support jobs are open in Fort Myers, FL right now?
There are currently 1,000 open customer service & support positions in Fort Myers, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fort Myers, FL?
Companies currently hiring include CVS Health, Starbucks, H&R Block, Bass Pro Shops, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fort Myers, FL?
Yes — 44 of the 1000 open customer service & support positions offer remote or hybrid work (28 remote, 16 hybrid).
How do I apply for Customer Service & Support jobs in Fort Myers, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.