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Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
Job Description California applicants: Please click here to review the Costco Applicant Privacy Notice. The jobs listed are examples of the typical kinds of positions that Costco may hire for when openings exist. The lis…
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Full-time
associate degree
Posted 43d ago
~40 hrs/week
Responsibilities
The Care Navigator serves as a primary point of contact for members, managing the check-in process and coordinating appointments within the clinic. They are responsible for maintaining accurate electronic medical records and assisting members with administrative tasks to ensure a seamless experience.
Requirements
Candidates should have at least one year of experience in a clinical or similar setting and possess strong customer service skills. Proficiency in electronic medical record systems and a working knowledge of medical terminology are highly preferred.
Full job description
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
Job Summary:
The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.
Duties/Responsibilities:
Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
Update member information in the electronic medical records system
Schedule appointments and coordinate referrals for a multi-disciplinary care team
Assist members with filling out paperwork through electronic kiosks, as needed
Request medical records and upload documentation to electronic medical records system
Field questions from prospective and established members, as well as their adult children
Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
Assist with center events, as needed
Required Skills/Abilities:
Excellent customer service skills, with a positive and welcoming demeanor
Passion for providing a quality experience for our senior members
Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
Working knowledge of medical terminology, insurance, and/or electronic medical record systems
High level of organization and attention to detail
Strong written and verbal communication skills
Proficient PC skills, including Microsoft Office Suite
Ability to maintain professionalism and flexibility in a changing work environment
Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
Education and Experience:
Associates degree preferred, or equivalent experience
Minimum of one year of work experience in a clinical setting, or similar
Experience working with EMR systems a plus
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
Related keywords
Care NavigatorHealthcareSenior CareElectronic Medical RecordsEMRCustomer ServiceClinicMedical TerminologyInsurancePatient CoordinationAdministrative SupportMicrosoft OfficeCheck-inReferralsWellnessPatient Experience
At ArchWell Health, we help our members lead healthier lives through superior senior primary care.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Founded
2020
Headquarters
Nashville, Tennessee
LinkedIn followers
19,696
We’re passionate about caring for older adults by providing top-notch primary care and united by the belief that caring has the power to change everything for our members. By keeping the doctor-member relationship at the heart of everything we do, we give our members excellent value, improved access to care, and better outcomes.
*Note: if you are selected for an interview, one of our recruiters will be in touch with you via email (for example: [email protected]).
Offices: 102 Woodmont Blvd, Suite 600, Nashville, Tennessee 37205, US
How many Customer Service & Support jobs are open in Fort Myers, FL right now?
There are currently 1,000 open customer service & support positions in Fort Myers, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fort Myers, FL?
Companies currently hiring include CVS Health, Starbucks, H&R Block, Bass Pro Shops, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fort Myers, FL?
Yes — 44 of the 1000 open customer service & support positions offer remote or hybrid work (28 remote, 16 hybrid).
How do I apply for Customer Service & Support jobs in Fort Myers, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.