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Full-time
high school
Posted 35d ago
~40 hrs/week
Responsibilities
Acts as the first point of contact for patients, managing the check-in and check-out process to ensure a high-quality patient experience. Handles administrative duties including phone calls, insurance verification, payment collection, and daily financial reconciliations.
Requirements
Requires a high school diploma or GED and at least one year of experience in customer or patient interaction. Previous medical or ophthalmic office experience is preferred, along with proficiency in Microsoft Office suite.
Full job description
SUMMARY
A Front Office Specialist is trained to act as the first point of contact, setting the tone for a world class Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
LOCATION
Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
Answer phones (both external and internal); assure prompt, courteous service at all times.
Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
Double check insurance authorizations to ensure completion and build accurate flow sheets.
Check out patients and collect correct payments according to procedures.
Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
Complete daily reconciliations / close day / countdown cash drawer.
Comply with all company policies and procedures, including HIPAA.
General office duties and cleaning to be assigned by the manager.
QUALIFICATIONS
Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
Favorable result on background check as required by state
Must be able to provide proof of identity and right to work in the United States
EDUCATION AND/OR EXPERIENCE
High school diploma or GED required
LICENSES AND CREDENTIALS
None
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time.
eyecarecenter has a rich and proud history of providing professional eye care. In 1954, Rocky Stroud, OD, opened an optometric practice in Rocky Mount, NC. From this single practice, eyecarecenter OD, PA was formed and has expanded to become one of the largest and most successful groups of professional eye care practices in the nation.
Because of eyecarecenter's commitment to quality eye care, you can be assured that when you come to us for an eye exam, glasses or contact lenses, you'll get more than a great price. You'll also get professional care from doctors who will take the time to make sure your eyes get the attention they deserve. 2004 marked 50 years of quality eye care for eyecarecenter, OD, PA.
How many Customer Service & Support jobs are open in Fayetteville, NC right now?
There are currently 747 open customer service & support positions in Fayetteville, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fayetteville, NC?
Companies currently hiring include Lowe's Companies, Inc., H&R Block, Circle K, Signal Tru Brand, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fayetteville, NC?
Yes — 39 of the 747 open customer service & support positions offer remote or hybrid work (30 remote, 9 hybrid).
How do I apply for Customer Service & Support jobs in Fayetteville, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.