Fayetteville, North Carolina, United States · On-site
Customer Operations Team Lead ------------------------------------------------------------------------------------------------------------------------------- Location: Fayeteville Type: Full-time Department: BFSI -------…
Skills: Contact Center Management, People Leadership, Performance Management, Financial Services Compliance, Workforce Planning
Fayetteville, North Carolina, United States · On-site
Take the next step toward your new career today! Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is…
Skills: Sales, Customer Service, Transaction Processing, Account Maintenance, Vault Balancing
Fayetteville, North Carolina, United States · On-site
Summary The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for our Guests.&…
Skills: Sales Generation, Guest Service, Merchandising, Teammate Training, Recruiting
Fayetteville, North Carolina, United States · On-site
$15/hr–$17/hr
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. Every shift is a chance to brighten someone’s day. Whethe…
Skills: Customer Service, Beverage Preparation, Cash Handling, Interpersonal Skills, Teamwork
Fayetteville, North Carolina, United States · On-site
Description The Team Representative for the Service Contract Team is responsible for supporting the accurate setup, maintenance, and billing of customer service contracts. This role ensures billing aligns with contractua…
Skills: Billing, Contract Administration, Data Entry, Microsoft Excel, Microsoft Office
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe's As a Lowe's cashier, you'll ensure every customer exits Lowe's on a high note. Your work helps our stores positively serve our customers and communities by providing a quick, friendly checkout exper…
Skills: Cash Handling, Customer Service, Point Of Sale (POS), Basic Arithmetic, Computer Literacy
Fayetteville, North Carolina, United States · On-site
$12/hr–$13/hr
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. …
Skills: Customer Service, Communication, Organization, Attention To Detail, Multi-tasking
Fayetteville, North Carolina, United States · On-site
Store 2723004: 3931 Rosehill Rd, Fayetteville, North Carolina 28311 Shift AvailabilityFlexible (Days, Evenings, Overnights + Weekends) Time Type Part time Customer Service Representative We want you to join our team as a…
Skills: Customer Care, Cashiering, Sales, Communication, Problem Solving
Fayetteville, North Carolina, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Customer Service, Team Leadership, Staff Training, Front End Operations, Merchandising
Fayetteville, North Carolina, United States · On-site
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Merchandising, Staff Management, Inventory Integrity, Customer Service, Store Operations
Fayetteville, North Carolina, United States · On-site
$53k–$66k/yr
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, …
Skills: Talent Development, Sales Floor Execution, Strategic Agility, Team Leadership, Labor Management
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram Reading, Display Setup, Inventory Management, Pricing Accuracy
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe's As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's store. If …
Skills: Merchandising, Planogram Reading, Display Setup, Inventory Management, Pricing Accuracy
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe's As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for…
Skills: Customer Service, Retail Sales, Inventory Management, Basic Arithmetic, Computer Literacy
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
Fayetteville, North Carolina, United States · On-site
Your Impact at Lowe’s As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You’ll unload deliver…
Skills: Freight Receiving, Stocking, Inventory Handling, Forklift Operation, Pallet Jack Operation
Fayetteville, North Carolina, United States · On-site
As a Team Member, you’ll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, …
Skills: Customer Service, Sales, Account Management, Equipment Operation, Facility Maintenance
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Lead and develop a team of customer service professionals providing voice-based support within a financial services environment. Oversee daily contact center operations to meet SLAs and ensure strict adherence to financial industry regulations and quality standards.
Requires a Bachelor's degree and over 5 years of contact center experience, including at least 3 years in a leadership role. Must have a background in banking, fintech, or insurance with a proven track record of managing high-net-worth customer operations.
Customer Operations Team Lead
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Location: Fayeteville
Type: Full-time
Department: BFSI
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Job Summary
The Manager, Voice-Based Customer Operations is responsible for leading a team of customer service professionals who provide high-quality phone-based support to customers in a financial services environment. This role oversees daily operations, drives performance against key service metrics, ensures regulatory compliance, and fosters a customer-centric culture. The ideal candidate combines strong people leadership, contact center management expertise, and a solid understanding of financial products, processes, and regulations. Prior experience in leading customer operations team, serving high net worth customers for a premier financial organization is a must.
Responsibilities
Team Leadership & People Management
Customer Experience Management
Operational Excellence
Financial Services & Compliance
Performance & Analytics
Cross-Functional Collaboration
Eligibility Requirements
How to Apply
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.
The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
For more information, visit www.eclerx.com
You can also find us on:
https://www.linkedin.com/company/eclerx/
https://www.indeed.com/cmp/Eclerx/about
https://www.glassdoor.com/eClerx
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
A leading provider of productized services bringing together people, tech & domain expertise to amplify business results
eClerx is a productized services company, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services.
Offices: 29 Bank Street, Fort, 1st Floor, Mumbai, Maharashtra 400 023, IN · 286 Madison Avenue, 14th Floor, New York, NY 10017, US · 1 Dover Street, 1st Floor, London, London W1S 4LA, GB · 152 Beach Road, #14-05/06, Gateway East, Singapore 189721, SG · 12708 Riata Vista Circle, Suite A-116, Austin, TX 78727, US
There are currently 515 open customer service & support positions in Fayetteville, NC listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, AutoZone, Lowe's Companies, Inc., Signal Tru Brand, Circle K, among others. Browse the listings above to see every active employer.
Yes — 18 of the 515 open customer service & support positions offer remote or hybrid work (14 remote, 4 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
