Customer Service & Support Jobs in Fairfax, VA (Now Hiring) — 471 open — Page 18
BJ's Wholesale Club
OMNI Experience Ambassador
Fairfax, Virginia, United States · On-site
$16/hr–$20/hr
Entry level
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$16/hr–$20/hr
Part-time
Weekly Pay, Free BJ’s Memberships, Paid Time Off, Medical Plans, Dental Insurance, Vision Insurance
Posted 36d ago
~40 hrs/week
Responsibilities
Responsible for fulfilling digital orders via BOPIC, Curbside, and Ship from Club by pulling merchandise using RF scanners. Ensures orders are accurately picked, packaged, and staged while maintaining club cleanliness and safety standards.
Requirements
Previous experience with order pulling, RF scanners, and big-box retail is preferred. Candidates must be able to lift up to 30 pounds and work continuously on hard surfaces in a warehouse environment.
Full job description
A World-Class Team
BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.
We’re a team built on purpose and opportunity. Join us and be part of something meaningful.
Why You’ll Love Working at BJ’s
At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.
Here’s just some of what you can look forward to:
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Eligibility requirements vary by position.
Job Summary
Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment. Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.
Team Members:
Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
We strive for flawless execution and hold ourselves accountable.
Acts with honesty and integrity and lead with the member in mind to address all concerns and to escalate any concerns, as appropriate.
Ensure a safe and positive environment for our members and each other.
Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals.
Move with speed and agility in everything we do.
Innovate and adapt so we can move as fast as the world around us.
Maintain a friendly and positive attitude.
Members:
Deliver service excellence through all points of contact.
Resolve and deescalate to address every member concern.
Ensure a safe and positive environment and experience for the members.
Daily commitment to GOLD Member Standards
Greet, Anticipate, Appreciate (GAA)
Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards daily.
Work with commitment and pride to deliver GOLD- Grand opening look daily
Maintains a clean and organized environment, inside the OMNI Space
Bin storage to organize members orders used based on gold standards
Storage bins regularly cleaned and maintained based on safety standards
Know your Business:
Understand how to access and read production and/or financial performance reporting for your department
See the connection between consistent execution and the positive impact it can have on the business
Major Tasks, Responsibilities, and Key Accountabilities
Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Moves merchandise from sales floor to staging area.
Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list.
Communicates with club team when merchandise needs to be replenished.
Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment.
Ensures all orders are picked in a timely manner to meet all productivity requirements.
Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance.
Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club.
Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met.
Securely packages the order in accordance with standard operating procedures.
Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures.
Processes returns to the club and makes determination on how to handle (via DDR or Membership desk)
Maintains all club policies and procedures. Including adhering to proper dress code standards.
Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals.
Performs other duties as assigned, including working in other departments as needed.
Maintains all club policies and procedures.
Performs other duties as assigned, including working in other departments as needed.
Regular, predictable, full attendance is an essential function of this job.
Qualifications
Previous order pulling experience preferred.
Big box/wholesale retail experience preferred.
Previous RF scanner experience preferred.
Job Conditions
Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
Continuously requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
Usually in a comfortable environment surrounded by moving machinery and/or loud equipment. There may be exposure to temperature extremes at time to pull refrigerated orders.
There may be occasional exposure to Company-approved cleaning agents.
In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $16.75 - $20.10
We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.
Related keywords
BOPICCurbside PickupShip from ClubRF ScannerWarehouseRetailInventorySLAOrder FulfillmentWholesale ClubMerchandisingLogistics
Taking care of families who depend on us … since 1984.
Industry
Retail
Company size
10,001+ employees
Headquarters
Marlborough, MA
LinkedIn followers
123,879
At BJ's, we’re focused on delivering unbeatable value and outstanding service to our members, and our culture is instrumental in fulfilling this mission. Our values reflect what is unique about BJ’s culture and are key factors in our past and future success.
Explore career opportunities at BJ's and join our team today: www.bjs.com/careers
Offices: 350 Campus Drive, Marlborough, MA 01752, US
E-CommerceRetailShopping
Frequently asked questions
How many Customer Service & Support jobs are open in Fairfax, VA right now?
There are currently 471 open customer service & support positions in Fairfax, VA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Fairfax, VA?
Companies currently hiring include Inova Health, Great American Restaurants, CVS Health, Domino's, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Fairfax, VA?
Yes — 23 of the 471 open customer service & support positions offer remote or hybrid work (12 remote, 11 hybrid).
How do I apply for Customer Service & Support jobs in Fairfax, VA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.