Edmonton, Alberta, Canada · On-site
Job Details This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Responsibilities: The management of the assi…
Skills: Case Management, Customer Service, Pharmaceutical Distribution, Clinical Monitoring, Data Collection
Calgary, Alberta, Canada · Remote OK
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Customer Service, Interpersonal Skills, Medical Terminology, Analytical Skills, Organizational Skills
Edmonton, Alberta, Canada · On-site
Requisition ID: 195711 Career Group: Store Careers Job Category: Retail - Bakery Travel Requirements: 0 - 10% Job Type: Part-Time Country: Canada (CA) Province: Alberta City: Edmonton Location: 8904 Southgate Safeway Pos…
Skills: Customer Service, Product Display, Inventory Rotation, Cleaning and Sanitizing, Communication
Edmonton, Alberta, Canada · On-site
Be part of an organization that is fully member-owned, sustainable and believes in initiatives that directly benefit our local communities. North Central Co-op provides goods and services to our local communities within …
Skills: Customer Service, Point of Sale (POS) Operation, Propane Filling, Vehicle Servicing, Housekeeping
Edmonton, Alberta, Canada · On-site
$23/hr–$38/hr
Identifying Information Job Title: Community Resource Specialist Program Area: CRS/211 Job Level: Information and Referral Staff Reports to: Team Lead, Contact Centre Work Schedule: The CMHA- Edmonton Region Contact Cent…
Skills: Interpersonal Communication, Verbal Communication, Written Communication, Telephone Skills, Interviewing
Calgary, Alberta, Canada · Remote OK
$45k–$50k/yr
Job Description - Sales Enablement Coordinator Reports to: Sales Enablement Manager Role Overview: The Sales Enabler is responsible for ensuring smooth, accurate, and predictable execution of sales processes by providing…
Skills: Sales Administration, Deal Coordination, Salesforce, CRM Hygiene, Workflow Management
Edmonton, Alberta, Canada · On-site
Full-Time Grocery Clerk at our West location (17010 90 Ave NW) in Edmonton, AB Want to enjoy a free lunch and a yearly bonus? Join us in our mission to Connect community through food and cultural experience Working at th…
Skills: Customer Service, Stocking, Inventory Rotation, Suggestive Selling, Communication Skills
Edmonton, Alberta, Canada · On-site
$23/hr–$24/hr
Our Company Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and c…
Skills: Route Driving, Invoicing, Collections, Customer Service, Loading And Unloading
Edmonton, Alberta, Canada · On-site
At Money Mart, we're more than just a financial services provider – we're the catalyst for financial empowerment! Our mission is to be North America's leading non-prime lender, serving a diverse range of customers and de…
Skills: Sales, Financial Services, Customer Service, Cash Handling, Payment Negotiation
Edmonton, Alberta, Canada · On-site
$57k–$76k/yr
JOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concier…
Skills: Rooms Operations Management, Guest Services, Housekeeping Supervision, Budget Management, Staff Training
Edmonton, Alberta, Canada · On-site
Role Overview: As part of our dedicated store team, you will deliver excellent customer service, achieve strong sales results, and create engaging customer experiences. Key Job Accountabilities: Support the Store Managem…
Skills: Customer Service, Sales, Communication, Interpersonal Skills, Teamwork
Edmonton, Alberta, Canada · On-site
About Us We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help…
Skills: Event Setup, Equipment Operation, Inventory Maintenance, Grounds Maintenance, Health and Safety Compliance
Edmonton, Alberta, Canada · On-site
Company Description With a strong online presence and more than 200 stores across the country, Reitmans delivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall. As Reitmans celebr…
Skills: Customer Service, Retail Sales, POS Systems, ERP Systems, ATS Systems
Edmonton, Alberta, Canada · On-site
$24/hr–$27/hr
Take charge as our Service Advisor, driving success with quality customer service. Position: Service Advisor Position Type: Full time, Permanent Location: Edmonton, Alberta - South Edmonton Work Schedule: 4 on / 4 off Ro…
Skills: Customer Service, Communication Skills, Scheduling, Invoicing, Heavy-duty Truck Mechanics
Edmonton, Alberta, Canada · On-site
$19/hr–$20/hr
We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potenti…
Skills: Communication Skills, Electronics Knowledge, Customer Service, Vehicle Operation, Installation
Edmonton, Alberta, Canada · On-site
Job Description Receptionist - Part-Time Go Kia South Go Kia South is looking for a Part-Time Receptionist to be the face of one of the most impressive automotive facilities in Canada. This is not just a front desk role.…
Skills: Customer Service, Communication Skills, Administrative Support, Data Entry, Organization
Calgary, Alberta, Canada · On-site
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions,…
Skills: Client Service, Customer Experience (CX), Digital Literacy, Financial Products, Goal Planning
Calgary, Alberta, Canada · Hybrid
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Client Success Strategy, Portfolio Governance, Executive Advisory, Microsoft Dynamics 365, Power Platform
Calgary, Alberta, Canada · Hybrid
Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insi…
Skills: Customer Success Management, Portfolio Management, Microsoft Dynamics 365, Agile Methodologies, ITIL Principles
Edmonton, Alberta, Canada · On-site
$82k–$103k/yr
Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We…
Skills: Customer Service, Problem Solving, Mechanical Maintenance, Power Supply Maintenance, Oil and Gas Maintenance
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Manage assigned patient and provider cases by providing telephone support and adhering to case-management protocols. Responsibilities include clinical monitoring, data collection, adverse event reporting, and coordinating with healthcare providers.
Requires an associate degree or equivalent experience and at least one year of customer service experience. Proficiency in Microsoft Office and knowledge of the pharmaceutical field are highly valued.
This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.
The management of the assigned projects and/or cases.
Adherence to the general company processes
Telephone support:
Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on:
funding and access issues, including private, public and special access programs and compliance programs.
Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals;
All patient programs are based on casework methods and include a significant amount of out-bound calls.
Document each activity in program specific database.
Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager.
Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences.
With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring.
Responsible to report all Adverse Events to the assigned units/departments
The Caseworker will also be assigned other duties and tasks as required from time to time
Education:
Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education.
A minimum of one (1) year experience in customer service
Bilingual (French/ English) an asset
Ability to multitask
Attention to detail
Strong Problem solving skills
Experience in the medical and pharmaceutical field is an asset.
Working knowledge of Word, Excel and Outlook
Skills & Knowledge:
Advanced knowledge of pharmaceutical distribution industry
Working knowledge of automated warehouse operating system
Strong business and financial acumen
Strong analytical and mathematical skills
Ability to communicate effectively both orally and in writing
Effective interpersonal and leadership skills
Effective organizational skills; attention to detail
Ability to consistently meet deadlines
Excellent problem-solving skills; ability to resolve issues effectively and efficiently
Excellent presentation skills
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
The successful candidate may have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.
Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
On August 30, 2023, AmerisourceBergen became Cencora. Cencora is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We partner with pharmaceutical innovators across the value chain to facilitate and optimize market access to therapies. Care providers depend on us for the secure, reliable delivery of pharmaceuticals, healthcare products, and solutions. Previously known as AmerisourceBergen, our new name, Cencora, unites our 46,000+ team members under one identity in pursuit of a shared purpose: We are united in our responsibility to create healthier futures. : We are united in our responsibility to create healthier futures. AmerisourceBergen is ranked #11 on the Fortune 500 and #24 on the Global Fortune 500 with more than $200 billion in annual revenue.
Offices: 1 West First Avenue, Conshohocken, PA 19428-2050, US
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