Customer Service & Support Jobs in Downers Grove, IL (Now Hiring) — 192 open — Page 5

Summary

The Dispensary Assistant provides support in the dispensary and receiving area.  The Dispensary Assistant is responsible for the dispensing, collecting, processing, and general care of dental instruments, equipment, and all supplies utilized in the Dental Clinic.  The position reports to the Supervisor of Dispensary for the Dental Clinic and must be able to adapt to work schedule changes based on the hours of the clinic.

Essential Duties and Responsibilities

• Assist in the dispensing of all disposable and fixed assets such as instruments, equipment, and dental products to the Practice Assistants, students, and clinical faculty members as needed with a professional demeanor.
• Fill internal orders for the Dental Institute by utilizing the axiUm Inventory software.
• Process external orders which include obtaining and submitting invoices, entering UPC and product codes, updating pricing, dispensing back orders, track expiration dates, and returning defective goods.
• Perform inventory counts and report stock balance discrepancies to the Supervisor of Dispensary for resolution.
• Maintain the organization, cleanliness, and general appearance of the dispensary and central supply space and related storage facilities.
• Assist in the training of new employees.
• Troubleshoot equipment, perform maintenance, and send out repairs while keeping track of detailed information throughout our shared files.
• Ensure all equipment is returned to the dispensary in clean and excellent working condition.
• Must be able to multitask and fluctuate between floors for coverage.
• Assist with shelf organization for dispensary and receiving area.
• Participate in Dental Clinic meetings
• Consistently provide exceptional service to internal customers.
• Maintain a welcoming atmosphere to promote collegiality among student doctors, faculty, and staff.
• Assist with other duties within the clinic as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must be able to work in a constant state of alertness and in a safe manner and have regular, predictable, in-person attendance.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Qualifications

This position requires significant interaction with the public and many internal customers; therefore, the individual must be able to develop positive rapport effectively. The ability to maintain a professional demeanor, be detail-oriented, promote a welcoming atmosphere, and to set priorities while under pressure.  The ability and willingness to cross-train in other areas of the Dental Clinic is required.  The ability to interact professionally with vendors is also required.  This position requires a high degree of knowledge of dental products, troubleshooting equipment, multitasking, paying attention to detail, and organizational skills. 

Education and/or Experience                                                   

High school diploma or GED is required.  A minimum of 1-2 years of work experience in an inventory or dental office setting is required. Preference will be given to candidates with experience from a dental background. The ability to troubleshoot equipment, along with familiarity with OSHA guidelines. Knowledge of dental equipment, general dental-related procedures, and proper infection control protocols preferred. Experience working in a team and customer service-oriented environment and excellent written and verbal communication skills are essential. The individual should be a person committed to ensuring that a work-friendly environment exists with faculty and students. 

Computer Skills                                               

Working knowledge of MS Office (Word, Excel, and Outlook) and must be knowledgeable in dental software preferred.  The individual must have the ability to become familiar with axiUm Dental Software Management System.

Language Skills                                                

Intermediate skills:  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk.  The employee is frequently required to stoop, kneel, crouch, or crawl, use hands to handle or feel, reach with hands and arms, talk, and hear. The employee is occasionally required to climb or balance and sit.  The employee must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  The employee is regularly required to push up to 40 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois, and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences, and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long-term disability and pet insurance.  We offer flexible spending accounts, including healthcare reimbursement and a child/dependent care account.  We offer a work-life balance with a competitive time off package including paid holidays, sick/flex days, personal days, and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, a child care subsidy reimbursement program, identity theft protection, and an employee assistance program.  Wellness is important to us, and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.