Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, critical environment? Do you thrive in a dynamic team setting and have the …
Skills: Help Desk Support, Technical Troubleshooting, Microsoft Windows, MacOS, Cloud-based IT Support
The Fresh Market & You: Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining …
Retail Cosmetics Sales Associate - Lancome, West Dade Miami International - Full Time
Doral, Florida, United States · On-site
$15/hr–$22/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Retail Cosmetics Sales Associate - Dior Beaute, West Dade Miami International - Full Time
Doral, Florida, United States · On-site
$15/hr–$22/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Job Description Crew Member perform customer service duties and pizza maker duties. They are responsible for providing quality customer service as well as making our delicious food with pride. What we offer: Benefits – D…
Skills: Customer Service, Food Preparation, Store Technology Operation, Store Operations Assistance, Safety Maintenance
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is Seeking an Account Executive to join our growing team in Doral,…
Retail Merchandising Support Associate, West Dade Miami International - Part Time
Doral, Florida, United States · On-site
$15/hr–$19/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for …
Company Description Initial hiring pay range (based on location, experience, etc.): $20 / hour At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our …
Overview Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, parts, and supplies, has a great opportunity to join our team. Over the last seven decades, Johnstone has grown into a multi-bi…
Skills: Customer Service, HVAC/R Product Knowledge, Order Processing, Sales Quoting, Technical Research
Job DetailsJob Location: Miami, FL 33172Position Type: Full TimeSalary Range: $16.50 - $16.50 HourlyJob Shift: AnyYou are friendly, professional, and enjoy helping people. You understand that great service creates memora…
Skills: Customer Service, Communication, Problem Solving, Front Desk Operations, Payment Processing
Retail Cosmetics Sales Associate - YSL Beaute, West Dade Miami International - Full Time
Doral, Florida, United States · On-site
$15/hr–$22/hr
Entry level
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
SUMMARY In this role you will be responsible for generating sales related to HVAC parts and supplies in an assigned territory. This role will also maintain productive relationships with new and existing dealers/customers…
SUMMARY In this role you will be responsible for generating sales related to HVAC parts and supplies in an assigned territory. This role will also maintain productive relationships with new and existing dealers/customers…
Starting Salary: $25 / hour and up Citizens Bankers are the face of the branch. They devote their time getting to know their customers and building lasting relationships by providing trusted advice. What you'll do Are yo…
Skills: Spanish Bilingualism, Sales, Customer Service, Financial Advising, Problem Solving
Crafting the world’s finest coffee, one meaningful moment at a time We believe in creating a warm and welcoming space where every cup of coffee sparks connection. As a coffeehouse leader, you don’t just run a business—yo…
Skills: Retail Management, Customer Service Management, Organizational Skills, Interpersonal Skills, Problem Solving
Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of se…
Skills: Customer Service, Exam Proctoring, Invigilation, Microsoft Word, Microsoft Excel
Role: Canvas Administrator (Remote) Departament: Digital Learning Location: Miami (Remote) The Canvas Administrator is responsible for the administration, configuration, maintenance, and operational support of the Univer…
Skills: Canvas LMS Administration, LTI Integration, User Provisioning, SIS Integration, Technical Support
Auto Desk Specialist - Dade Auto Desk (Main Branch) Location: 1500 NW 107th Ave, Sweetwater, FL, 33172 Summary: To assist Credit Union members in their purchase of new and used vehicles. Coordinate vehicle purchases thro…
Skills: Vehicle Negotiation, Motor Vehicle Licensing, Tax Law Knowledge, Loan Origination, Microsoft Word
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$53k–$108k/yr
Full-time
high school, bachelor degree, professional certificate
Health Insurance, Life Insurance, Disability Insurance, Financial Benefits, Retirement Benefits, Paid Leave
Posted 18h ago
Apply by Oct 25
~40 hrs/week
Responsibilities
Provide Tier I and II technical support for internal and external mission partners while adhering to service level agreements. Manage help desk tickets from inception to resolution, ensuring detailed documentation and customer satisfaction.
Requirements
Requires a high school diploma with 3+ years of experience or a bachelor's degree in a technical field with 1+ year of experience. Proficiency in Windows, macOS, and knowledge of ITIL and Agile workflows are essential.
Full job description
Help Desk Specialist
The Opportunity:
Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners.
As an information technology professional, you know how to interface with customers and leadership to understand needs and gain insight on shared delivery performance. You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer’s satisfaction before they are closed. You’ll educate and provide policy guidance on all inquiries. Ready to build the future of shared delivery for the better?
Join us. The world can’t wait.
You Have:
Experience providing Help Desk support in a high-demand and fast-paced environment
Experience tracking, analyzing, and resolving technical incidents systematically using industry-standard software
Experience with Microsoft Windows, macOS, and cloud-based IT support tools
Knowledge of ITIL processes and Agile workflows
HS diploma or GED and 3+ years of experience in Help Desk Support, or Bachelor’s degree in Information Technology, Information Systems, Computer Science, or Cybersecurity and 1+ year of experience in Help Desk Support
Nice If You Have:
Experience with Jira and Confluence
Knowledge of Azure, AWS, or Cloud technologies
Ability to learn emerging IT technologies
Possession of excellent organizational skills
Possession of excellent written and verbal communication skills, to interact across all organizational levels
CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
Related keywords
Help DeskTier I SupportTier II SupportMicrosoft WindowsMacOSCloud ComputingITILAgileJiraConfluenceAzureAWSCompTIA A+ITIL FoundationMicrosoft Certified: Modern Desktop Administrator AssociateCybersecurity
Whether at the border, up in space, or on the battlefield, we build the advanced technology that makes America stronger, faster, and safer. It’s who we are and what we do. It’s in our code.
Offices: 8283 Greensboro Drive, McLean, VA 22102, US
How many Customer Service & Support jobs are open in Doral, FL right now?
There are currently 213 open customer service & support positions in Doral, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Doral, FL?
Companies currently hiring include Macy's, University of Miami Health System, DICK'S Sporting Goods, Lithia & Driveway, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Doral, FL?
Yes — 11 of the 213 open customer service & support positions offer remote or hybrid work (9 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Doral, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.