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Full-time
high school
Posted 3h ago
~40 hrs/week
Responsibilities
Develop and conduct company-wide training programs focused on front office positions, sales, and service to improve staff performance. Manage training materials, track employee progress, and coordinate the logistics of training facilities and calendars.
Requirements
Requires prior training experience and at least one year of experience working within a financial institution. A high school diploma or equivalent is required, along with proficiency in Microsoft programs and adult learning concepts.
Full job description
Learning & Development Specialist - Learning & Development Department (Main Branch)
Location:
1500 NW 107th Ave
Sweetwater, FL, 33172
Pay:
Starting $25 an hour
Summary:
This position is responsible for developing, coordinating and conducting training programs company- wide, which improve staff job performance. This position is also responsible for preparing training materials, maintaining training records and providing support to the Learning and Development department.
Duties & Responsibilities:
Conduct training sessions primarily focused on Front Office positions (i.e. Financial Service Representative, Greeter, Member Experience, Electronic Services). Mentor new FSR's at various branch locations.
Conduct Sales and Service training companywide.
Designs, updates and coordinates written training and online materials, including but not limited to: Annual Compliance, Robbery, Harassment, and Product Knowledge testing to all staff and update training records accordingly.
Develops criteria, measures and tracks training effectiveness, including written examinations and simulated activities. Tracks employee progress.
Compile training materials; review information to revise training materials such as manuals, handouts, etc. to ensure information is always accurate and up to date.
Assist the Director of Learning and Development in creating the training calendar and other special projects.
Maintain calendar of employee training events and notify management of those that have not been completed.
Coordinates scheduling of training facilities.
Responsible for ensuring that all training facilities are clean, organized and secure before, during and after all training sessions.
Orders and maintains training supplies as needed and coordination of various employee training and events.
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies.
Provide other administrative support as assigned.
Qualifications:
Prior training experience REQUIRED.
High School Diploma or equivalent.
Minimum one year experience in a financial institution.
Knowledge and application of adult learning concepts.
Ability to communicate effectively both orally and in writing.
Intermediate knowledge of Microsoft programs.
Excellent organizational and general filing and typing skills are required.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We Aim To Be Our Community’s Primary Financial Institution
Industry
Banking
Company size
201-500 employees
Founded
1939
Headquarters
Sweetwater , Florida
LinkedIn followers
2,649
Total funding
$5M
In April of 1939 ten Dade County employees, with a sincere desire to help their colleagues, gathered $135 in an old cigar box and signed a certificate of origination, bringing Dade County Federal Credit Union into existence.
From the humble beginnings of a few dollars collected in a cigar box by those early Credit Union pioneers, your credit union has grown to a multi-million dollar, professionally managed financial institution, which stands ready to turn your financial dreams into realities. We have branches from Miami Gardens to Homestead for your convenience, prepared to satisfy all of your banking needs. We are committed to serving you and our community.
Our Vision: We Aim To Be Our Community’s Primary Financial Institution
Our Mission: To Deliver The Highest Level Of Service by Providing Solutions To Your Financial Needs
Service Promise
D – Dedicated to our members
C – Committed to creating a consistent member experience
F – Focused on offering financial products and services we believe in
C – Compelled to communicate integrity through our every action
U – United to earn member loyalty
Offices: 1500 NW 107th Ave, Sweetwater , Florida 33172, US
How many Customer Service & Support jobs are open in Doral, FL right now?
There are currently 215 open customer service & support positions in Doral, FL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Doral, FL?
Companies currently hiring include Macy's, University of Miami Health System, DICK'S Sporting Goods, Lithia & Driveway, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Doral, FL?
Yes — 11 of the 215 open customer service & support positions offer remote or hybrid work (9 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Doral, FL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.