Customer Service & Support Jobs in Des Plaines, IL (Now Hiring) — 150 open — Page 2

Pay Range: $18.00 to $19.00 per hour.

 

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Job Summary

The Driver is responsible for operating a box truck to pick up donated items, including small furniture, household goods, clothing, and other miscellaneous items, from donors. This position requires excellent customer service skills to interact professionally with donors, as well as the ability to safely lift and load heavy items onto the vehicle.

The Driver also maintains accurate records of all donations, including donor information, item descriptions, and quantities, ensuring all items are securely transported to the Company’s warehouse or designated locations.

Overall, the Driver plays a key role in the organization's mission by collecting donations that are converted into funds for our charitable partners. This position requires a dependable and organized individual with strong communication and interpersonal skills and a commitment to providing exceptional customer service.

 

Key Responsibilities

• Safely operate a box truck following all traffic rules and regulations.
• Follow designated pickup routes efficiently to maximize the number of donations collected and minimize travel time.
• Communicate with donors courteously and professionally while coordinating pickups.
• Load and unload donated items into and out of the pickup vehicle safely.
• Ensure that items are handled with care and securely packed to prevent damage during transportation.
• Maintain a clean and organized pickup vehicle, conducting regular inspections, and reporting any maintenance or safety concerns.
• Accurately record donation details, including item descriptions and donor information.
• Provide exceptional customer service, thanking donors for their contributions and positively representing the organization.
• Report any unique or valuable donations to management.
• Follow health and safety protocols, especially when handling potentially hazardous or sensitive items.
• Efficiently and safely unload donated items upon returning to the store, organizing them in designated areas for sorting and processing.
• Stay informed about the organization’s mission and goals to communicate effectively with donors and the public.
• Attend training sessions and meetings to improve skills and stay current on procedures and policies.

 

 

Qualifications

• Valid driver’s license.
• Clean driving record and ability to pass a motor vehicle records check.
• Proven ability to operate a box truck safely and efficiently.
• Knowledge of traffic laws and regulations applicable to large commercial vehicles.
• Ability to work independently and adhere to a set schedule.
• Proficiency in maneuvering the truck in tight spaces.
• Flexible schedule to accommodate changes in pickup routes or schedules.
• High school diploma or GED preferred.

 

Physical Requirements

• Ability to lift up to 70 pounds and carry it for short distances
• Physical stamina to stand, walk, climb, and bend for extended periods of time
• Ability to operate heavy machinery, including box trucks and compactors
• Visual acuity to read road signs, maps, and operating instructions
• Good hand-eye coordination and manual dexterity for operating truck controls and handling bags and boxes
• Strong back and abdominal muscles to maintain proper posture while operating equipment and lifting heavy objects
• Ability to work in all weather conditions, including extreme heat, cold, rain, and snow
• Ability to tolerate exposure to unpleasant odors, hazardous materials, and potentially dangerous situations
• Good hearing to detect warning signals and communicate effectively with coworkers and supervisors
• Must be able to pass a pre-employment health screening and motor vehicles record check

 

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

 

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position entails interactions with customers, donors, and colleagues who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, reading street signs, as well as the ability to communicate verbally and in writing in English, is necessary.

 

 

 

Other Requirements

Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

 

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

 

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure customer satisfaction, even if they cannot meet the customer's request.

 

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

 

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

 

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

 

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

 

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

 

Informal Communication: Effective performers clearly and articulately convey information to others in casual or informal situations. They understand that communication happens through verbal and nonverbal cues, and are able to interpret body language accurately and use it appropriately.

 

Resilience: Effective performers are able to recover from mistakes or adjust easily to change. They sustain efforts to do or achieve something despite difficulties, failure, or opposition.

 

Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

 

 

M&M Management is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.