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Full-time
bachelor degree
Competitive compensation, Strategic career development opportunities, Global technology partnerships, Inclusive work environment
Posted 3d ago
~40 hrs/week
Responsibilities
Lead a team of 6-8 Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals. Act as an executive sponsor on major enterprise renewals while collaborating cross-functionally to optimize account health and client success.
Requirements
Requires 7-10+ years of software subscription sales and commercial leadership experience with a focus on account expansion. Candidates must possess a bachelor's or advanced degree and demonstrate strong proficiency in SaaS metrics and executive-level relationship management.
Full job description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Account Management Sales Leader - Front Line Leader
Why We Have This Role
The Qualtrics Account Management Organization ensures clients continuously maximize value from their insights subscriptions and bespoke engagements. We empower clients to make confident decisions by driving adoption of our experience platform and unique data capabilities. We are seeking a seasoned Account Management Sales Leader to lead a team of 6-8 Account Executives to drive net-retention growth, cross-sell adoption, and multi-year renewals across our portfolio.
How You’ll Find Success
Drive ARR expansion by leveraging SaaS and Generative AI offerings to achieve annual business growth across existing accounts.
Execute account expansion strategies focused on maximizing Net Retention Rate (NRR), Lifetime Value (LTV), and account health.
Demonstrate a proven ability to protect, renew, and expand high-value, seven-figure contracts across enterprise client bases.
Cultivate a high-performing account management culture that emphasizes value-based selling, strategic planning, and executive partnership.
Exhibit strong commercial acumen across retention metrics, expansion deal structures, co-terming, and complex contract renewals.
How You’ll Grow
Scale strategic account management initiatives with executive exposure that directly drive core ARR and net-retention goals.
Act as a key thought partner in translating client feedback into new AI and experience management expansion opportunities.
Things You’ll Do
Responsible of a team of 6- 8 Account Executives.
Train reps on expansion motions, Executive Business Reviews (EBRs), multi-threading client relationships, and renewal forecasting.
Act as an executive sponsor on major enterprise renewals, multi-year extensions, and strategic cross-sell opportunities.
Drive proactive account health strategies to mitigate churn risk and optimize multi-party contract negotiation cycles.
Collaborate cross-functionally with Customer Success, Professional Services, and Product teams to align expansion with client success.
What We’re Looking For On Your Resume
7-10+ years of software subscription sales and commercial leadership experience focused on account expansion.
Strong commercial proficiency with SaaS, DaaS, and post-sale retention metrics (NRR, GRR, Gross Churn).
Proven track record leading large-scale existing business teams and closing multi-year, complex contract renewals.
Bachelor's or advanced degree in business, technology, or a related field.
Exceptional communication, storytelling, and executive-level relationship management skills.
What You Should Know About This Team
We maintain a high-energy culture centered on client retention, account growth, and performance meritocracy.
High customer satisfaction and measurable client ROI are central to our operational strategy.
Day-to-day execution is dynamic—balancing multi-year contract renewals with immediate cross-sell opportunities requires sharp prioritization.
Encouraging innovation and strategic input from all team members is critical to our continuous expansion.
Our Team’s Favorite Perks and Benefits
Work with a world-class team driving innovation in experience management
Competitive compensation and strategic career development opportunities
Chance to work at the intersection of global technology partnerships and innovative marketing
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
Not finding a role that’s the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind-the-scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise! You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.
Related keywords
Account ManagementSales LeadershipSaaSGenerative AIARRNRRGRRLTVChurnEnterprise SalesContract RenewalCross-sellExecutive Business ReviewsExperience ManagementSoftware SubscriptionDaaS
Qualtrics is the global leader in Experience Management. It helps organizations make sense of every signal across the experiences that matter most — customer, employee, patient, product, and brand — so they can act on what they learn before the moment passes.
Most companies track experience with disconnected tools. The organizations that win compete on it. The Qualtrics XM platform brings together listening, understanding, and action in one system: capturing signals across surveys, calls, digital touch points, and service interactions, and using AI-powered analytics to surface themes, sentiment, and risk in context while equipping teams, and AI-driven Experience Agents, to close the loop.
From retail and travel and hospitality to healthcare, financial services, and the public sector, global enterprises trust Qualtrics to turn insight into measurable outcomes: stronger loyalty, reduced churn, faster research, and more confident decisions.
In May 2026, under the leadership of CEO Jason Marynard, Qualtrics completed its acquisition of Press Ganey Forsta, bringing healthcare's most widely used experience measurement systems into the platform.
Qualtrics is co-headquartered in Provo, Utah, and Seattle, Washington, with dozens of offices located worldwide. We put our customers first, act with transparency, and combine human expertise with AI to deliver meaningful insights that drive better decisions.
Offices: Provo, UT and Seattle, WA, US · Costello House, 1 Clarendon Row, Dublin, Dublin 2 D02 TA43, IE · 1 Denison St, 14 & 15 floor, North Sydney, New South Wales 2060, AU · 1201 2nd Ave, Floors 15-27, Seattle, Washington 98101, US · ulica Pawia 9, 4th Floor, Kraków, Małopolskie 31-154, PL
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