Dallas, Texas, United States · Hybrid
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is…
Skills: Enterprise Leadership, Operational Scaling, Process Architecture, Executive Influence, Cross-functional Collaboration
Dallas, Texas, United States · On-site
Job Functions, Duties, Responsibilities and Position Qualifications: We're not just a workplace - we're a Great Place to Work certified employer! Proudly certified as a Great Place to Work, we are dedicated to creating a…
Skills: Specimen Handling, Safe Driving, Customer Service, Time Management, Navigation
Dallas, Texas, United States · On-site
$26/hr–$28/hr
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Ric…
Skills: Luxury Retail Sales, Customer Relationship Management, Client Portfolio Development, Product Knowledge, Objection Handling
Dallas, Texas, United States · On-site
Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace…
Skills: Security patrol, Customer service, Access control, Incident response, Loss prevention
Dallas, Texas, United States · On-site
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, assist customers …
Skills: Customer Service, Sales, Automotive Parts Knowledge, Communication, Inventory Management
Dallas, Texas, United States · On-site
The United Firm | La Liga Defensora, APC is looking to hire an experienced Bilingual Receptionist for our Dallas office. The ideal candidate is an individual who works well in a fast-paced environment. This position requ…
Skills: Bilingual English/Spanish, Front Desk Management, Customer Service, Multi-line Phone Systems, Calendaring
Dallas, Texas, United States · On-site
JOB SUMMARY The Fitness Coach represents 24 Hour Fitness to members and clients by delivering a positive fitness experience and quality personal and small group training sessions leading to member retention and client ac…
Skills: Fitness Program Design, Personal Training, Small Group Training, Client Acquisition, Customer Service
Dallas, Texas, United States · Hybrid
$60k–$75k/yr
Description About Us: Here at Craftable, we create best-in-class technology for world-renowned bars and restaurants. We were founded back in 2015 in Silicon Valley by tech experts and hospitality industry veterans. Since…
Skills: Project Management, Software Implementation, Client Relationship Management, Client Onboarding, Technical Configuration
Dallas, Texas, United States · On-site
Company Description Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas h…
Skills: Group Sales, Event Management, Client Relationship Management, Negotiation, Upselling
Dallas, Texas, United States · On-site
Where You'll Work: Full-time, in-office at our headquarters in Dallas, TX.You’ll be right in the heart of the action, surrounded by a team of passionate, high-energy individuals who thrive in a collaborative, fast-paced …
Skills: Customer Onboarding, Implementation, Project Management, Communication, Leadership
Dallas, Texas, United States · On-site
You’re excited about this opportunity because you will... In partnership with the General Manger, ensure store meets or exceeds sales and contest goals. Meet payroll goals based on current trends Prioritize, plan and adj…
Skills: Store Management, Sales Leadership, Staff Recruitment, Employee Training, Performance Management
Dallas, Texas, United States · On-site
Position Title: Medical Receptionist Float Department: Clinical Operations Reports To: Territorial Office Manager Category: Front Office FLSA Status: Non-exempt Company Overview Bare Dermatology is a dynamic dermatology …
Skills: Patient Check-in/Check-out, Insurance Verification, Medical Billing, Appointment Scheduling, Customer Service
Dallas, Texas, United States · On-site
ResProp Management helps people find apartment homes and builds communities. We are a multi-family property management company that serves people, community residents and owners. We got our start in 2010, have grown to o…
Skills: Plumbing, Electrical, HVAC, Drywall, Framing
Dallas, Texas, United States · On-site
Description Job Summary Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure grac…
Skills: Guest Relations, Reservation Management, Hospitality, Customer Service, Communication
Dallas, Texas, United States · On-site
$11/hr–$18/hr
Position Summary The General Service Technician must have a mechanical aptitude and is able to perform basic automotive services including mounting and balancing tires, tire repairs, oil changes, vehicle inspections and …
Skills: Tire Mounting, Tire Balancing, Oil Changes, Vehicle Inspections, Brake Repair
Dallas, Texas, United States · On-site
Who Are We? At Parry Labs we believe the modern combat advantage relies on the speed and scale of open systems. We’re redefining the edge of the increasingly ever-changing battlespace by delivering game changing ca…
Skills: Level-1 IT Support, Helpdesk Support, Hardware Troubleshooting, Software Deployment, Active Directory
Dallas, Texas, United States · On-site
$16/hr–$18/hr
Miss A Stores Inc. is currently seeking a motivated, goal-oriented, and reliable Store Manager to join our expanding team! As a Store Manager, you’ll be responsible for the overall management of the store. The Stor…
Skills: Retail Management, Staff Scheduling, Hiring And Recruitment, Employee Training, Payroll Management
Dallas, Texas, United States · On-site
$15/hr–$18/hr
Miss A Stores Inc. is currently seeking a fun, motivated, and reliable Assistant Store Manager to join our expanding team !. As an Assistant Store Manager with MISS A, you will be the first point of contact for all our c…
Skills: Store Leadership, Loss Prevention, Cash Handling, Problem Solving, Merchandising
Dallas, Texas, United States · On-site
$12/hr–$15/hr
Miss A Stores is currently seeking fun, motivated, and reliable Sales Associates to join our expanding team! As a Sales Associate, you will be the first point of contact for all our customers. This candidate will provide…
Skills: Customer Service, Cash Handling, POS Operation, Merchandising, Product Knowledge
Dallas, Texas, United States · On-site
$14/hr–$16/hr
MISS A is a young cosmetics and accessories company where makeup & fashion lovers can now shop all the latest trends – from primers and face masks to shadows, lip products, brushes, and much, much more – all …
Skills: Leadership, Loss Prevention, Cash Handling, Problem Solving, Customer Service
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Design and execute a global strategy to identify and unblock stalled customer implementations during the transition to Success Plan engagements. Lead cross-functional governance and partner with Product and Engineering to resolve systemic upstream structural issues.
Requires over 15 years of experience managing large-scale global SaaS programs with strong operational and process architecture skills. An MBA is preferred, along with the ability to influence executive stakeholders and navigate organizational ambiguity.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are seeking a Senior Director, Programs within the Customer Success organization to drive a critical outcome: ensuring customers seamlessly transition from the point of sale into value-driving Success Plan engagements. You will achieve this by designing and executing a global program strategy to systematically diagnose, unblock, and accelerate accounts stalled during this transition. Success requires deep cross-functional collaboration with Professional Services, Security, Product, and Partner teams to orchestrate initiatives that deliver systemic, long-term business outcomes.
Responsibilities
- Design Global Diagnostic Strategy: Establish the global strategy, business logic, and telemetry thresholds across single and multi-cloud environments to systematically segment, track, and uncover stalled implementations.
- Data-Driven Account Identification: Leverage organization telemetry and sandbox insights to proactively identify accounts that have not started, are stuck, or are missing foundational product features.
- Build Pipeline Visibility & Recovery Funnels: Architect reporting views and structured process funnels to monitor account progress along the recovery path, ensuring full visibility into health metrics and progression.
- Orchestrate Intervention & Playbooks: Design targeted recovery playbooks and deploy a strategic mix of Customer Success (CS) and Professional Services (PS) resources to systematically unblock accounts.
- Drive Upstream Transformation: Look beyond the immediate pipeline of stalled accounts to isolate systemic, upstream structural issues (e.g., handoff gaps, product barriers). Partner with Product, Engineering, and Alliances to redesign processes and prevent future stalls.
- Lead Cross-Functional Governance: Establish the operating models, communication rhythms, and feedback loops across business units to secure resource allocation and prioritize program execution.
Required Skillset & Key Competencies
Enterprise Leadership: 15+ years of demonstrated experience managing large-scale, global cross-functional programs that span multiple enterprise SaaS product lines or clouds.
Ability to think and operate in strategic frameworks
Operational Clarity & Scale: Proven ability to define clear program ownership, execute a "crawl-walk-run" approach to scaling initiatives, and establish enterprise-level KPIs while managing team capacity.
Process Architecture: Exceptional workflow-design capabilities, ensuring program frameworks integrate frictionless into matrixed organizational models.
Executive Gravitas & Influence: A master communicator capable of building "pre-wired" consensus, securing hard commitments from executive stakeholders, and translating complex operational data into compelling business narratives.
Ecosystem Expertise: Direct experience within Professional Services (PS) or managing partner-led implementation services is a significant plus.
Ambiguity & Navigation: Exceptional comfort dealing with ambiguity and structural friction, with the political savvy to align disparate teams under shared organizational goals.
MBA preferred
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.We're the #1 AI CRM—where humans with agents drive customer success together with AI, data, and Customer 360 apps on one platform. Privacy Statement: http://www.salesforce.com/company/privacy/
Offices: 415 Mission St, San Francisco, California 94105, US · 1 Market, Staines, Switzerland, CH · 1 Market, Singapore, Singapore 038989, US · 1-1-3 Marunouchi, Chiyoda-ku, Tokyo 100-0005, JP · Erika-Mann.Straße 63, Munich, 80636, DE
There are currently 4,397 open customer service & support positions in Dallas, TX listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Domino's, CVS Health, Starbucks, Albertsons Companies, AutoZone, among others. Browse the listings above to see every active employer.
Yes — 462 of the 4397 open customer service & support positions offer remote or hybrid work (218 remote, 244 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
