Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Patient experience, Conflict resolution, Active listening, Communication, Documentation
Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Patient registration, Financial clearance, Insurance verification, Eligibility confirmation, Authorization management
Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Patient Registration, Insurance Verification, Payment Collection, Financial Clearance, Medical Documentation
Coral Gables, Florida, United States · On-site
Responsibilities Brasfield & Gorrie, a recognized leader in the construction industry, has an exciting opportunity available for a front desk receptionist in Miami, FL. The responsibilities and essential duties of the ro…
Skills: Customer Service, Communication Skills, Multi-tasking, Microsoft Office, Word
Coral Gables, Florida, United States · Hybrid
Description About our company: Bakerly, a happy family-owned company, is proud to be home to one of the fastest-growing brands in the U.S. food industry! Our mission is to craft high-quality bakery products like those en…
Skills: Help desk support, Hardware troubleshooting, Software troubleshooting, Active Directory, Microsoft 365
Coral Gables, Florida, United States · On-site
$19/hr–$25/hr
Benefits: Competitive salary Dental insurance Free uniforms Opportunity for advancement Paid time off Training & development Vision insurance Florida Doctors Group is seeking a motivated and professional Provider Relatio…
Skills: Provider relations, Healthcare operations, Managed care, Medical office administration, Relationship management
Coral Gables, Florida, United States · On-site
$18/hr–$24/hr
Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec…
Skills: Audio Visual Equipment Operation, Troubleshooting, Customer Service, Event Supervision, Technical Leadership
Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Patient care, Clinical procedures, Phlebotomy, EKG, Vital signs
Coral Gables, Florida, United States · On-site
Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 squ…
Skills: Table service, Menu knowledge, Communication skills, Customer service, POS systems
Coral Gables, Florida, United States · On-site
Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 squ…
Skills: Guest service, Table setting, Sanitation, Food delivery, Teamwork
Coral Gables, Florida, United States · On-site
Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 squ…
Skills: Leadership, Guest services, Team management, Problem solving, Communication
Coral Gables, Florida, United States · On-site
Loews Coral Gables Hotel offers careers at a AAA Four-Diamond property in the heart of The Plaza Coral Gables. Team members support 242 guestrooms, four dining outlets, a spa, fitness center, rooftop pool, and 30,000 squ…
Skills: Customer service, Telephone etiquette, Upselling, Order taking, POS system operation
Coral Gables, Florida, United States · On-site
Position Summary Organizes and supervises Kids parties and events. Partner with Kids Leader to train, coach, and schedule team members. Identify which activities and lesson plans will be utilized for the party or event. …
Skills: Event Supervision, Team Leadership, Staff Training, Event Coordination, Customer Service
Coral Gables, Florida, United States · On-site
Position Summary The Kids Team Member-Parties facilitates creative and entertaining children’s birthday parties and events. Creates a fun and enthusiastic environment and engage children in a wide variety of exciting act…
Skills: Child supervision, Event facilitation, Communication, Conflict resolution, Customer service
Coral Gables, Florida, United States · On-site
$15/hr
Job Description The ideal barista is motivated, outgoing and committed to providing outstanding customer service every day. A day in the life… Prepare and serve beverages and food items consistently by adhering to all re…
Skills: Customer Service, Coffee Preparation, Tea Preparation, Food Handling, Communication
Coral Gables, Florida, United States · On-site
Position Summary: Responsible for effectively processing patient registrations by verifying, updating and collecting demographic and financial data for all applicable departments within the hospital. KEY RESPONSIBILITIES…
Skills: Customer service, Communication skills, Medical terminology, Insurance knowledge, Data entry
Coral Gables, Florida, United States · On-site
Full-Time | Consistent Schedule Make a Difference—Every Day If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Customer Service Representative, you’ll help memb…
Skills: Customer service, Healthcare knowledge, Communication skills, Problem solving, Computer literacy
Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Administrative support, Patient registration, Insurance verification, Medical records management, Customer service
Coral Gables, Florida, United States · On-site
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty…
Skills: Housing management, Staff supervision, StarRez, Access control systems, Data analysis
H&R BlockCoral Gables, Florida, United States · On-site
About the Role The Multi-Office Leader, known internally as an Area Experience Leader, leads a portfolio of 4–6 retail offices and is responsible for delivering a consistent, high-quality client experience across every l…
Skills: Multi-unit leadership, Retail operations, Team coaching, Performance management, Client experience
Coral Gables, Florida, United States • On-site
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The Patient Experience Specialist acts as a liaison between patients and the health system to resolve concerns and ensure service excellence. They perform daily rounds, document feedback, and collaborate with clinical staff to optimize patient outcomes.
A Bachelor's degree in a relevant field is preferred along with a minimum of three years of relevant experience. Candidates must possess strong interpersonal skills, attention to detail, and the ability to handle confidential information.
Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.
The Patient Experience Specialist functions as a bridge between patients and the health system, providing support and assistance for patient experience concerns and complaints. The Patient Experience Specialist performs detailed work on the timely and thorough review of complex and sensitive feedback and complaints to correctly classify and direct each case to the appropriate individual(s) or department(s) for resolution. The Patient Experience Specialist will collaborate with clinical and administrative colleagues. Understand internal policies and procedures, ensure feedback, complaints, and grievances are handled per internal and external guidelines and regulations, and optimize outcomes to increase patient satisfaction.
Provide service excellence support to all patients, their loved ones, UHealth professionals, and support staff creating positive, memorable patient experiences.
Play a key role in contributing to a peaceful healing environment, enhancing communication and connection with patients, families, and staff.
Perform daily rounds on patients, collecting accurate documentation of confidential and all other pertinent information within the feedback module database used by the department.
Acts as a liaison and resource for patients and families via telephone or in person, addressing questions or concerns.
Assist with recognizing, understanding, reporting, and resolving patient concerns to the primary nurse or leader to solve in the moment.
Escalate/hand off complex complaints that cannot be resolved at the bedside or in the moment to the Senior Specialist.
Utilize conflict resolution skills, exercise proper judgment, and understand departmental and organizational resources to address or triage patient concerns and complaints to the correct individual(s) or department(s).
Investigate and follow up with the patient and family member with the resolution of the case.
Contribute to team goals and strategies and identify process and system improvement opportunities.
Utilize active listening with care and empathy to assist patients in obtaining resolutions.
Apply patient satisfaction best practices at each interaction and when handling sensitive or potentially challenging, threatening, and hostile situations.
Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive. It may be expanded to include other duties or responsibilities as necessary. Opportunities for upward movement are available with a minimum of 2 years as a Specialist and demonstrating exemplary work ethic and commitment.
Bachelor’s Degree in relevant field preferred.
Minimum three years of relevant experience preferred
Skill in completing assignments accurately and with attention to detail.
Ability to maintain effective interpersonal relationships.
Ability to analyze, organize, and prioritize work under pressure while meeting deadlines.
Ability to process and handle confidential information with discretion.
Commitment to the University’s core values.
Ability to work independently and in a collaborative environment.
Proficiency in computer software (i.e., Microsoft Office).
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Offices: 5915 PONCE DE LEON BLVD, Coral Gables, Florida 33146, us
View all jobs at University of Miami Health System-UhealthThere are currently 550 open customer service & support positions in Coral Gables, FL listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include University of Miami Health System-Uhealth, University of Miami Health System, Saks Fifth Avenue, Biltmore Hotel, Compass Group, among others. Browse the listings above to see every active employer.
Yes — 54 of the 550 open customer service & support positions offer remote or hybrid work (20 remote, 34 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
