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Full-time
high school
Health care, Retirement savings, Paid time off, Vacation, Employee discounts
Posted 10d ago
Apply by Nov 2
~40 hrs/week
Responsibilities
The Ophthalmic Technician assists with patient care and eye exams, including performing preliminary evaluations and special testing. They are responsible for managing patient records, maintaining equipment, and ensuring a high-quality patient experience.
Requirements
Candidates must have a high school diploma or equivalent and at least one year of customer service experience. Strong communication, organizational, and interpersonal skills are required, along with the ability to operate ophthalmic equipment.
At Target Optical, we love the neighborhoods we belong to and that’s why we care for them. By listening and building relationships with one another, we help our guests get quality eye care products and services at a great value. We help people see more clearly and confidently for less by offering a great selection of trusted brands. Through the relationships we build, we’re proud and excited to help people look their best by carrying fashionable frames at a great value.
Together, we’re on a mission to change the way people think about vision care. We keep things real, keep focused on people and keep to our mission to bring a WOW! experience to your life, our guests’ lives and communities. See your future with Target Optical.
Target Optical is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!
JOB DESCRIPTION
GENERAL FUNCTION
The Ophthalmic Technician ensures all patients receive the highest quality ophthalmic care while receiving medical/surgical eye care. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.
MAJOR DUTIES & RESPONSIBILITIES
Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
Performs preliminary evaluations including but not limited to obtaining accurate and detailed patient histories, reviewing medication lists carefully, visual acuities, motility evaluations, pupil and angle assessments, refraction, pachymetry, applanation tonometry, and pupil dilation
Performs special testing including but not limited to OCTs, biometry, topography, and retinal imaging/photography
Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have
Identifies situations involving dissatisfied patients and acts quickly for resolution
Performs work efficiently, accurately and thoroughly despite time pressure and patient volume
Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
Effectively utilizes appointment book/scheduling procedures and computer operation/procedures
Maintains safe working environment for all team members and patients
Adapts to various examination scenarios and is personable with patients and staff
Responsible for maintenance and disinfection of equipment and exam lanes
Works weekends and evenings when necessary, in support of the business needs (varies by location)
Adheres to attendance and daily time keeping requirements
Adheres to all company policies and procedures
Consistently maintains proper dress code
Proactively fulfills all responsibilities as assigned by lead technician or ophthalmologist
BASIC QUALIFICATIONS
High School graduate or equivalent
1+ year of strong customer service skills (internal/external)
Strong communicator and listener
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to use exam software, point-of-sale technology and ophthalmic equipment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills
PREFERRED BUT NOT REQUIRED QUALIFICATIONS
Experience in healthcare/clinical setting
Previous experience in customer service, retail and/or optical
Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) Certification(s)
Pay Range: - 25.60
This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [email protected]
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
Health CareProduct DesignEyewearBeauty & Personal Accessories StoresRetail and wholesale
How many Customer Service & Support jobs are open in Concord, NC right now?
There are currently 582 open customer service & support positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Concord, NC?
Companies currently hiring include Sprouts Farmers Market, Lowe's Companies, Inc., CVS Health, McDonald's, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Concord, NC?
Yes — 15 of the 582 open customer service & support positions offer remote or hybrid work (11 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Concord, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.