Customer Service & Support Jobs in Concord, NC (Now Hiring) — 394 open — Page 6

Hendrick MotorsportsLocation: 4400 Papa Joe Hendrick Blvd, Charlotte, North Carolina 28262

Summary: The HR Coordinator serves as the first point of contact for visitors, employees, candidates, and vendors, in addition to providing administrative and operational support to the Human Resources department. This position is responsible for managing front desk operations, supporting recruiting and onboarding activities, maintaining HR records, coordinating employee communications, and assisting with HR programs and projects. The ideal candidate is highly organized, customer-focused, detail-oriented, and able to maintain strict confidentiality.

This position will perform both routine and advanced administrative duties which are complex in nature and require independent reasoning, a high degree of accuracy, and leadership. Position requires thorough knowledge of company operations, policies, and procedures regarding duties including, but not limited to, calendar management, meeting coordination, and expense reporting.

Supervisory Responsibilities: None.

Essential Duties and Responsibilities include the following:

Reception & Administrative Support

• Greet and assist visitors, applicants, employees, and vendors with exceptional customer service while fostering trust, confidence, and credibility in all interactions.
• Answer, screen, and direct incoming phone calls professionally and politely.
• Manage incoming and outgoing mail, deliveries, and correspondence.
• Maintain reception and common areas to ensure a professional appearance.
• Order and maintain office and breakroom supplies, serving as a backup resource for purchasing, inventory management, and vendor coordination as needed.
• Perform corporate front desk receptionist duties.
• Provide administrative support including filing, scanning, copying, data entry, and document preparation.

Recruiting & Onboarding Support

• Coordinate interviews between candidates and hiring managers.
• Assist with candidate communications and scheduling.
• Order and monitor pre-employment screenings and background checks.
• Prepare offer letter and onboarding documentation as directed.
• Prepare and conduct new hire orientation.
• Maintain hiring tracker to ensure completion of onboarding paperwork and HRIS transactions.

Human Resources Support

• Maintain accurate employee records and HRIS data.
• Assist with employment verifications and other employee requests.
• Support benefits enrollment and new hire paperwork processes.
• Assist with leave administration and employee documentation.
• Conduct routine HR audits to ensure data accuracy and compliance.
• Prepare reports, spreadsheets, and presentations as requested.
• Support employee engagement activities, training programs, and company events.
• Assist with policy communication and distribution.
• Maintain strict confidentiality of employee and company information.
• Attend training sessions and meetings when necessary.
• Audit payroll data and timekeeping records to ensure accuracy, identify discrepancies, and partner with Payroll and management to resolve issues prior to payroll processing.

General

• Demonstrate exceptional customer service to both internal and external customers.
• Support special projects and initiatives as assigned.
• Participate in training and development opportunities.
• Perform other duties as assigned by management.

Qualifications:

• Analytical Skills - possess critical thinking and reasoning skills to solve a problem.
• Oral Communication - ability to collaborate effectively with co-workers, supervisors, and managers, all having varying degrees of education and background.
• Written Communication - demonstrate an ability to communicate in writing clearly and concisely.
• Honesty/Integrity – to be truthful and be seen as credible in the workplace.
• Ethical - ability to demonstrate conduct conforming to a set of values and accepted standards.
• Patience - ability to act calmly under stress and strain and not being hasty or impetuous.
• Persistence - ability to complete tasks or continue in a course of action despite opposition or discouragement.
• Accountability - ability to accept responsibility and account for his/her actions.
• Accuracy - ability to perform work accurately and thoroughly.
• Detail-Oriented - ability to pay attention to the minute details of a project or task.
• Organized - possessing the trait of being organized or following a systematic method of performing a task.
• Reliability - being dependable and trustworthy.
• Responsible - ability to be held accountable or answerable for one’s conduct.
• Self-Motivated - ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Time Management - ability to utilize the available time to organize and complete work within given deadlines.

Desired Education: Associate Degree

Desired Work Experience: 2 years

Education/Experience:

Associate degree required, Bachelor’s degree in related field preferred. Two years’ prior HR experience preferred. Must possess and display a professional appearance and attitude at all times. Must be well organized, accurate, and attentive to detail. Must be able to multi-task and work in a fast paced, innovative work environment. Requires an ability to work with limited supervision and contribute in a team setting. Must be able to prioritize projects and multiple tasks, while managing the switchboard and greeting incoming guests, utilizing a high degree of attention to detail.

Certificates and Licenses:

HR certification such as aPHR, PHR, or SHRM-CP is preferred; candidates without a certification should possess the aptitude and willingness to obtain a professional HR certification as part of their ongoing professional development.

Notary Public certification is preferred, or the ability and willingness to obtain and maintain Notary Public certification following employment.

Computer Skills:

Proficient in Microsoft Office 365 Suite, including SharePoint. Experience with Workday or another HRIS is preferred.

Communication Skills:

Requires excellent written and verbal communication skills. Ability to maintain composure and confidence in difficult or confrontational situations. Ability to influence and build relationships within the organization and externally. Must have excellent presentation skills in front of various groups of people, and be able to effectively present new materials to new teammates, while using technology effectively.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Position is not remote due to essential functions.

Physical Demands:

Requires vision (near). Constantly sits and manually manipulates. Consistent use of computer, mouse, and phone headset. Occasionally reaches outward, reaches above shoulder, climbs, squats or kneels, bends, stands, walks, lifts/carries up to 50 pounds, and pushes/pulls up to 40 pounds. Required to frequently move around campus between buildings to attend meetings or meet with employees.

Environment Demands:

Duties are performed primarily at a desk in an office setting with prolonged periods of sedentary work. Work includes frequent clerical and administrative responsibilities and interaction with managers, employees and candidates. Exposure to loud sounds and fumes on occasion.

Verbal and Writing Ability:

Ability to receive and communicate with customers courteously, efficiently, and professionally. Ability to effectively present information in one-on-one and small group situations to employees.

Math Ability:

Ability to add, subtract, multiply and divide. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to confidential information. Employer will require proof of status prior to employment.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.