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$32k–$40k/yr
Full-time
Medical insurance, Dental insurance, Vision insurance, Basic life insurance, 401k plan, 401k matching
Posted 43d ago
~40 hrs/week
Responsibilities
The Customer Service Representative provides exceptional service by answering inquiries and processing payments. They also support various sale day activities within the yard operations team.
Requirements
Candidates must have previous in-person customer service experience and strong keyboarding skills for data entry. Proficiency with computers and the ability to maintain a positive attitude in high-pressure situations are required.
Full job description
The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.
Responsibilities
Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc.
Responsible for processing payments from successful bidders
Provide customers with information about auxiliary services.
Ensure that superior customer service is always delivered to all customers.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
Perform other duties as assigned.
Qualifications
Previous work experience where you worked in-person with customers.
Experience using computers, and able to learn to use new technology and software.
Excellent keyboarding skills for data entry.
A commitment to providing fantastic customer service.
Able to work well and maintain a positive attitude in high-pressure situations.
A friendly, outgoing, patient personality.
You thrive working as part of team, pitching in wherever you’re needed.
IAA Holdings, LLC (IAA)
IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.
RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.
About the team - Yard Operations
We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.
Founded in 1958, Ritchie Bros. (NYSE & TSX: RBA) is the world’s largest and most trusted marketplace for used equipment, trucks, and industrial assets. We connect local sellers to global buyers, providing real results.
Across construction and transportation to agriculture, energy, mining, and forestry, we combine the reach of a global marketplace with personalized local support. Our selling channels - Ritchie Bros., IronPlanet, Marketplace-E, Boom & Bucket and GovPlanet - give customers flexible ways to buy and sell backed by inspections, market insights, and proven performance.
As part of RB Global, we make doing business easier at every step through a connected family of brands, including Rouse Services, SmartEquip, VeriTread, and more.
Follow us for equipment market insights, industry trends, customer stories, and updates from across the RB Global network.
Offices: Two Westbrook Corporate Center, Suite 500, Westchester, Illinois 60154, US · ., www.rbauction.com, ., US · ., Breda, ., NL · ., Lincoln, NE 68516, US · 3825 Hopyard Road, Suite 250, Pleasanton, , ca 94588-8528, US
How many Customer Service & Support jobs are open in Concord, NC right now?
There are currently 582 open customer service & support positions in Concord, NC listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Concord, NC?
Companies currently hiring include Sprouts Farmers Market, Lowe's Companies, Inc., CVS Health, McDonald's, American Addiction Centers, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Concord, NC?
Yes — 15 of the 582 open customer service & support positions offer remote or hybrid work (11 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Concord, NC?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.