We have one job: To keep American workers safe NSA is looking for self-starters who can help support our mission. Are you ready? Helpdesk Administrator Reports To: Director of Operational Systems Direct Reports: None FLS…
Skills: Technical troubleshooting, Help desk support, Active Directory, Microsoft 365, Windows operating systems
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Security Officer Part Time Armed Patrol Operations
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$45k–$55k/yr
Full-time
associate degree, bachelor degree
Posted 3d ago
~40 hrs/week
Responsibilities
The Helpdesk Administrator provides front-line technical support by troubleshooting hardware and software issues for employees. They are also responsible for managing user access, configuring equipment, and maintaining accurate records of support requests.
Requirements
Candidates should have an Associate's or Bachelor's degree in IT or a related field and previous experience in an IT support role. Strong knowledge of Windows, Microsoft Office, and networking fundamentals is required.
Full job description
We have one job: To keep American workers safe
NSA is looking for self-starters who can help support our mission. Are you ready?
Helpdesk Administrator
Reports To: Director of Operational Systems Direct Reports: None FLSA Status: Hourly, Non-Exempt Employment Type: Full-Time
Company Overview
National Safety Apparel (NSA) is a leading provider of high-quality safety apparel and equipment. With a strong commitment to protecting workers across a variety of industries, we deliver innovative solutions and exceptional customer service. We are currently seeking a dedicated and knowledgeable Helpdesk Administrator to join our team. This position is primarily based at our production facility in Cleveland, Ohio.
Position Overview
The Helpdesk Administrator is responsible for providing front-line technical support to employees across the organization. This role serves as a key point of contact for IT support requests, troubleshooting hardware and software issues, managing user access, and ensuring employees have the technology tools needed to work effectively.
This position requires strong customer service skills, technical troubleshooting ability, attention to detail, and the ability to communicate clearly with users of varying technical skill levels. The Helpdesk Administrator will work closely with the broader IT team to resolve issues, support IT projects, maintain accurate documentation, and continually improve the end-user support experience.
Essential Job Functions
Serve as the first point of contact for employee IT support requests through the ticketing system, phone, email, and in-person support.
Troubleshoot and resolve issues related to desktops, laptops, printers, scanners, mobile devices, phones, peripherals, and general office technology.
Provide support for Microsoft Windows, Microsoft 365, email, VPN, remote access tools, business applications, and other commonly used software.
Create, modify, and disable user accounts in accordance with company procedures, including Active Directory, email, ERP, and other system access.
Set up and configure new computers, user profiles, phones, printers, and other equipment for new hires, transfers, and replacements.
Assist with employee onboarding and offboarding by preparing equipment, assigning access, recovering assets, and ensuring proper account changes.
Maintain accurate records of support requests, troubleshooting steps, resolutions, hardware assignments, and user access changes.
Escalate more complex technical issues to system administrators, network administrators, application owners, or outside vendors as needed.
Support remote employees and remote facilities where on-site IT resources may not be available.
Assist with routine IT maintenance, software updates, endpoint security tools, patching, backups, and equipment inventory.
Identify recurring issues and recommend improvements to reduce support tickets and improve system reliability.
Maintain a high level of professionalism, confidentiality, and security awareness when handling company systems and user information.
Participate in IT projects as needed, including system upgrades, hardware deployments, software rollouts, and process improvement initiatives.
Qualifications
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
Previous experience in an IT support role, preferably within a manufacturing or production environment.
Strong knowledge of Windows operating systems and Microsoft Office applications.
Familiarity with networking concepts, including TCP/IP, DHCP, DNS, and basic troubleshooting.
Experience with Active Directory, Group Policy, and user account administration.
Excellent problem-solving, organizational, and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Flexibility to travel as needed.
Key Competencies
Interpersonal Skills
Organizational Skills
Multitasking
Verbal and Written Communication
Achievement Orientation
Teamwork
Analytical Thinking
Problem Solving
Initiative
Physical Requirements
Must be able to sit or stand for the duration of the workday and perform extensive computer work. Must also be able to occasionally lift objects weighing up to 50 pounds.
Working Conditions
Work is performed in both temperature-controlled office and production environments. Occasional travel may be required.
Recruitment Partnership Notice Staffing Solutions Enterprises is the exclusive recruiting partner for National Safety Apparel and is conducting the search for this position on NSA's behalf. Qualified candidates will be considered for direct employment with National Safety Apparel.
To be considered, please submit your application directly through the link below rather than applying through the NSA career site.
National Safety Apparel provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected characteristic as defined by applicable law.
Related keywords
Help DeskEDIIT SupportWindowsMicrosoft 365Active DirectoryGroup PolicyTCP/IPDHCPDNSVPNERPHardwareSoftwareTicketing SystemEndpoint Security
Innovating for You
Our House of Brands: DRIFIRE, Wild Things Gear, Enespro PPE
Industry
Manufacturing
Company size
501-1,000 employees
Headquarters
Cleveland, OH
LinkedIn followers
18,760
Headquartered in Cleveland, OH, National Safety Apparel (NSA) is a leading USA manufacturer of protective apparel for the industrial safety worker. Using the latest fabrics and technologies, NSA regularly introduces new and innovative products to enhance the safety apparel experience for workers. For over 90 years, workers across the country have relied on NSA’s safety clothing and quality craftsmanship.
Offices: 15825 Industrial Parkway, Cleveland, OH 44135, US
How many Customer Service & Support jobs are open in Cleveland, OH right now?
There are currently 1,358 open customer service & support positions in Cleveland, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cleveland, OH?
Companies currently hiring include Aramark Healthcare+, Allied Universal, University Hospitals, Compass Group, PNC, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cleveland, OH?
Yes — 159 of the 1358 open customer service & support positions offer remote or hybrid work (79 remote, 80 hybrid).
How do I apply for Customer Service & Support jobs in Cleveland, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.