About Nabis Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission …
Analista de Tarjeta de Crédito (Reforma, Ciudad de México) En Banorte buscamos talento único, fuerte y extraordinario, que impulse la transformación e innovación del país, convirtiéndonos en un gran aliado para crecer fu…
Here's the Deal The Call Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution o…
Skills: Customer Experience, Inbound and Outbound Calls, Last-Mile Delivery Logistics, KPI Management, MS Office
About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability …
Especialista Recuperaciones | D.E. Negocio Recuperaciones Country: Mexico ES EL MOMENTO Santander está evolucionando de ser una marca global de alto impacto a una organización impulsada por la tecnología, y las personas …
Skills: Debt Collection, Home Visits, Portfolio Recovery Strategies, SME Credit Recovery, Mortgage Credit Recovery
Hi! 👋 I’m Carla, based in Chile 🇨🇱, and I’m the Manager of Account Management at WeTravel. We help travel businesses grow by empowering them to make the most of our platform and create exceptional experiences for thei…
Here's the Deal The contact center representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolutio…
Skills: Customer Experience, Inbound and Outbound Calls, Last Mile Logistics, Conflict Resolution, KPI Management
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Spanish Fluency, English Fluency, Customer Service, Order Taking, Table Setting
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Mixology, Wine Knowledge, Liquor Knowledge, Customer Service, POS Systems
Has overall sales responsibility for customer relationships and performance of an assigned customer portfolio for a medium impact client base in any size cluster/geographical area. At Maersk, we are transforming global l…
WHY WORK FOR VALENTINO A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. WHAT WE BELIEVE IN Maison Valentino believ…
Skills: Store Management, Strategic Planning, Clienteling, Team Leadership, KPI Analysis
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to): - Customer channel management - Case…
Bilingual Customer Support Representative/ Monday - Friday
Ciudad de México, Mexico · Hybrid
Entry level$1.6B raised
*We are hiring Bilingual Representative Customer Support Representative* Hydrid - 1 day on-site | Mexico City (Monumento a la Revolución) Monday to Friday - (availability to work Saturdays if required) in that case, days…
Skills: Customer Service, Problem Solving, Bilingual Communication, Data Entry, Troubleshooting
Bilingual Customer Support Representative/ Monday - Friday
Ciudad de México, Mexico · Hybrid
Entry level
*We are hiring Bilingual Representative Customer Support Representative* Hydrid - 1 day on-site | Mexico City (Monumento a la Revolución) Monday to Friday - (availability to work Saturdays if required) in that case, days…
Skills: Customer Service, Bilingual Communication, Problem Solving, Data Entry, Troubleshooting
Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 mil…
Job Description Join our growing remote team as a Remote Vacation Planning Consultant! In this role, you'll help clients plan unforgettable vacations, cruises, all-inclusive resorts, Disney destinations, and internationa…
Skills: Communication, Customer Service, Organization, Time Management, Independent Work
We're looking for a highly organized, bilingual professional to join our team as a Virtual Recruiting & Operations Assistant. This is an exciting opportunity to support a large-scale AI data collection project by helping…
Skills: Bilingual Spanish, English Proficiency, Virtual Assistance, Recruiting, Onboarding
Concord is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. Our Mission…
Ejecutivo Premier HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollarse en el áre…
Ejecutivo/a de Soporte Originación Banca Hipotecaria (División Metropolitana)
Ciudad de México, Mexico · On-site
Mid level
Fecha límite para apuntarse:2026-08-30 ¿Quieres desarrollar tu carrera profesional? BBVA es una empresa global con más de 160 años de historia que opera en más de 25 países en los que damos servicio a más de 80 millones …
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Full-time
bachelor degree
Posted 20d ago
~40 hrs/week
Responsibilities
Manage a portfolio of retailer accounts to ensure timely collection of outstanding invoices while maintaining professional relationships. Collaborate with internal teams to resolve payment blockers and provide weekly AR and credit reporting to leadership.
Requirements
Requires 3+ years of experience in B2B collections or high-volume customer service, preferably in retail, distribution, or fintech. Must be proficient in Excel, Google Sheets, and tools like Slack, Asana, and Zendesk, with a bachelor's degree or equivalent experience.
Full job description
About Nabis
Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.
We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.
Role Overview:
The B2B Collections Specialist owns a portfolio of retailer accounts, driving timely collection of outstanding invoices on behalf of Nabis' brand partners. This is a relationship and judgment-heavy role: you'll balance firm, professional collections outreach with the retailer relationship management needed to keep accounts healthy long-term, while flagging risk early and keeping brands and internal stakeholders informed every step of the way.
Key Responsibilities:
WHAT YOU'LL DO
Own a dedicated portfolio of brand/retailer accounts, driving proactive, self-prioritized outreach on past-due COD and net-terms invoices.
Lead collections conversations with professionalism, empathy, and firm negotiation — resolving disputes, brokering payment plans, and securing payment commitments in difficult situations.
Partner daily with invoicing, operations, and delivery teams to resolve payment blockers in real time and keep product moving.
Understand and follow established Slack workflows for status updates, escalation alerts, and cross-team hand-offs — reducing manual follow-up and keeping stakeholders looped in automatically.
Manage and triage tasks across Asana and Zendesk, self-prioritizing a high-volume queue without dropping accounts.
Identify early warning signs of retailer credit risk or brand delinquency and escalate through defined channels before balances become uncollectible.
Produce weekly, account-level AR and credit reporting, and support Accounting with data for allowances for doubtful accounts.
Flag likely-uncollectible invoices early and coordinate next steps with brands, Accounting, and leadership.
Document and maintain clean, audit-ready records of every account interaction, escalation, and resolution.
Use AI tools to streamline day-to-day workflows — drafting outreach, summarizing account history, and speeding up reporting — so more time goes toward high-value collections conversations.
Continuously improve collections process documentation — tightening escalation paths and closing gaps as the team scales.
WHAT YOU BRING
Confidence to have difficult collections conversations, negotiate effectively, and secure payment commitments
3+ years in B2B collections or high-volume customer service — retail, distribution, or fintech environments preferred.
Proven track record managing a large account portfolio and hitting collections/aging targets in a fast-paced, high-volume environment.
Strong negotiation and de-escalation skills; able to hold firm on payment terms while preserving the retailer relationship.
Hands-on experience with Slack, Asana, and Zendesk — and the ability to pick up new systems quickly.
Comfortable working with data: Excel/Google Sheets fluency, pivot tables, and pulling insight from AR aging reports.
Comfortable using AI tools to work more efficiently and streamline repetitive tasks.
Excellent written and verbal communication; able to flex tone across retailers, brand partners, and internal leadership.
Highly organized, detail-oriented, and comfortable creating and maintaining process documentation.
Thrives with ambiguity and change — genuinely energized by startup pace and scale.
Bachelor's degree or equivalent professional experience; BPO/customer-service background a plus.
Genuine interest in enhancing the customer experience with a growing, technology driven company.
Nabis is an Equal Opportunity Employer
Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations to qualified individuals with disabilities, and do not retaliate against any employee or applicant who requests a reasonable accommodation, in compliance with the New York State Human Rights Law and the NYC Human Rights Law. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.
Nabis is the #1 wholesale platform powering over $1B annually in licensed cannabis commerce across the U.S.
Founded in 2018 by serial tech entrepreneurs and backed by Y Combinator, Nabis enables thousands of nationwide brand and retailer partners to innovate, launch, and scale strategically. Its integrated wholesale solution includes a best-in-class online marketplace, state-of-the-art multi-channel fulfillment, payment processing, flexible financing, data analytics, and sales and marketing services. Nabis delivers the predictability cannabis operators need to grow. Nabis has been recognized on Inc. 5000’s list of Fastest Growing Private Companies in America, Fast Company’s 50 Most Innovative Companies in America, and Deloitte’s Technology Fast 500. Learn more at nabis.com.
Offices: San Francisco, California, US · Oakland, California, US · Los Angeles, California, US · Las Vegas , Nevada, US · Reno, Nevada, US
How many Customer Service & Support jobs are open in Ciudad de México, Mexico right now?
There are currently 1,028 open customer service & support positions in Ciudad de México, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Ciudad de México, Mexico?
Companies currently hiring include HSBC, BBVA, Citi, Santander, The Estée Lauder Companies Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Ciudad de México, Mexico?
Yes — 394 of the 1028 open customer service & support positions offer remote or hybrid work (132 remote, 262 hybrid).
How do I apply for Customer Service & Support jobs in Ciudad de México, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.