City of Rochester, New York, United States · On-site
$20/hr–$27/hr
Mid level
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. …
Skills: Referral coordination, Telepsychiatry, Electronic medical records, Scheduling, Customer relations
City of Rochester, New York, United States · On-site
$18/hr–$21/hr
Mid level$16M raised
Summary As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care. Job Title: Senior Access Associate Department: Lipso…
City of Rochester, New York, United States · On-site
$16/hr
Entry level
We’re seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend…
City of Rochester, New York, United States · On-site
$17/hr–$19/hr
Entry level$16M raised
SUMMARY As a Unit Secretary, you are an integral part of the nursing unit, which relies on your help with communications, process management and supplies. STATUS: LOCATION: DEPARTMENT: SCHEDULE: ATTRIBUTES Exceptional do…
City of Rochester, New York, United States · On-site
Entry level
Summary Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and a…
Skills: Guest Service, Front Desk Operations, Cash Handling, Reservation Management, PMS System Management
City of Rochester, New York, United States · On-site
$19/hr–$20/hr
Mid level
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store operations, Customer service, Team development, Inventory management, Loss prevention
Dunkin'
Restaurant Manager
City of Rochester, New York, United States · On-site
Mid level
Position Title: General Restaurant Manager Reports To: Multi-Unit Manager/Franchisee Overview: A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and fr…
Skills: Leadership, Team Management, Customer Service, Inventory Control, Cash Management
Dunkin'
Crew Member
City of Rochester, New York, United States · On-site
Entry level
Position Title: Restaurant Team Member Reports To: Restaurant Manager Overview: A Dunkin’ Restaurant Team Member is responsible for preparing food and beverages according to Dunkin’ operational standards, providing guest…
City of Rochester, New York, United States · On-site
Mid level
Position Title: General Restaurant Manager Reports To: Multi-Unit Manager/Franchisee Overview: A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and fr…
Skills: Leadership, Team Management, Operational Excellence, Customer Service, Inventory Control
City of Rochester, New York, United States · On-site
Entry level$3.4B raised
Position Overview Now Hiring: Sandwich Artist® Location: New York Job Type: Full-Time Pay: $16.00/hour + Tips (Average $3/hour additional) Join the team at Subway and be part of a brand that serves millions of guests aro…
Skills: Customer service, Food preparation, Communication, Attention to detail, Teamwork
City of Rochester, New York, United States · On-site
$19/hr–$24/hr
Entry level$70M raised
External Job Description Retail Inventory Associate – Driver (Part-Time) - NEW HIgher Starting Pay! Starting Wage: $19.00 - $24.00 Flexible Scheduling | Paid Training | Performance-Based Pay Increases Must possess a vali…
Skills: Inventory counting, Driving, Handheld scanners, Attention to detail, Navigation
Dunkin'
Restaurant Manager
City of Rochester, New York, United States · On-site
Mid level
Position Title: General Restaurant Manager Reports To: Multi-Unit Manager/Franchisee Overview: A Restaurant Manager is generally responsible for providing strong, positive leadership to their team to deliver great and fr…
Skills: Leadership, Team Management, Operational Excellence, Customer Service, Conflict Resolution
City of Rochester, New York, United States · On-site
$18/hr
Mid level
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t…
Skills: Store operations, Customer service, Team development, Inventory management, Loss prevention
City of Rochester, New York, United States · On-site
$20/hr–$22/hr
Mid level
Description Are you looking for a career that offers you the opportunity to share your talents and make a positive impact on the people within our community? Join the Landsman family and take the opportunity to utilize a…
City of Rochester, New York, United States · On-site
$17/hr–$19/hr
Mid level
Description Are you looking for a career that offers you the opportunity to share your talents and make a positive impact on the people within our community? Join the Landsman family and take the opportunity to utilize a…
City of Rochester, New York, United States · On-site
$23/hr–$25/hr
Mid level$10M raised
Description Assistant Community / Property Manager – Affordable Housing | Rochester, NY Salary: $23.00 - $25.00 | Full-Time | Monday–Friday, 40hrs Support a Community. Strengthen a Mission. Grow Your Career. At Conifer R…
City of Rochester, New York, United States · On-site
Entry level
Overview Great Day Improvements Patio Enclosures - Tradeshow Marketer (Field Marketer) Are you an enthusiastic and outgoing individual looking for an exciting opportunity in marketing? Join our team as a Field Marketer a…
Skills: Marketing, Sales, Communication, Interpersonal skills, Lead generation
City of Rochester, New York, United States · On-site
$16/hr
Entry level
Are you ready to apply your expertise to a rewarding career with a leader in the hospitality industry? Join the DelMonte Hotel Group team! We are currently seeking experienced and driven candidates just like you to serve…
Skills: Customer service, Communication skills, Time management, Organizational skills, Multi-tasking
City of Rochester, New York, United States · On-site
$55k–$70k/yr
Mid level
Company Description Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distributio…
Skills: Project management, Customer service, Electrical distribution, Order management, Communication
City of Rochester, New York, United States · On-site
$20/hr–$28/hr
Mid level$4M raised
Department: Clinic Position Type: Full-Time FLSA: Non-Exempt Job Summary: Join us and be a part of Trillium—a mission driven team committed to expanding access to high quality, compassionate care for everyone we se…
Skills: Customer service, Communication skills, Electronic medical record (EMR), Epic, Appointment scheduling
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$20/hr–$27/hr
Full-time
high school, associate degree
Posted 2d ago
~40 hrs/week
Responsibilities
The referral coordinator manages high-volume external referrals to the Telepsychiatry Department and serves as a liaison between the clinical team and nursing facilities. They are responsible for scheduling appointments, maintaining electronic medical records, and providing administrative support to providers.
Requirements
Candidates must have a high school diploma or equivalent and at least two years of relevant experience. Proficiency in medical terminology and electronic medical record systems is preferred.
Full job description
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.
Job Location (Full Address):
315 Science Pkwy, Rochester, New York, United States of America, 14620
Opening:
Worker Subtype:
Regular
Time Type:
Full time
Scheduled Weekly Hours:
40
Department:
400610 Psychiatry M&D Geriatrics & Memory Care
Work Shift:
UR - Day (United States of America)
Range:
UR URCA 205 H
Compensation Range:
$20.30 - $27.41
The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.
Responsibilities:
With minimal direction and considerable latitude for independent judgement, the referral coordinator is responsible for all aspects of the referrals made to the Telepsychiatry Department from nursing homes across the state of New York. The referral coordinator adheres to approved protocols for working with referrals and makes decisions that are guided by protocols and practices. The referral coordinator maintains an expert level of understanding of the program and division within the department of Psychiatry. The referral coordinator will work closely with the staff in the Telepsychiatry Program, specifically the Health Project Coordinator and Senior Health Project Coordinator. This position serves as a liaison between the telepsychiatry team and our external customers. May train and serve as a resource to new staff. The successful candidate will demonstrate excellent time-management and organizational skills, as well as enthusiasm for supporting our mission to deliver high-quality patient care. Responsible for monitoring own performance on assigned tasks. Self-directed, must make moderate level decisions.
ESSENTIAL FUNCTIONS
Work Queue Referral Coordination Responsible for managing high volume of external referrals to the Telepsychiatry Program. Ensures referrals are complete before scheduling with the nursing home liaison, including contacting referring facility when additional documentation is needed. Sends completed new patient visits and follow ups with nursing home liaison via zoom invitation, in eRecord as well as the department spreadsheet.
Liaison Responsibilities Handles internal provider as well as referring facility inquiries regarding services. Serves as a point of contact for calls/emails regarding new referrals to the program. Communicates with facility when referral is not complete/ready for scheduling appt. Documents communication on departmental spreadsheet and archives according to department procedures. Assists in problem identification and resolution with Health Project Coordinator and Senior Health Project Coordinator as well as program nurse. Coordinates and communicates efficiently with program leadership for patient/facility issues that arise.
Clinician Support Specialist Serves as master scheduler for all clinical staff. Serves as an eRecord Super User. Assists the customer virtually with Zoom basics and connection issues. Assist providers in the clinic or virtually with same.
eRecord Management- Manages multiple processes in eRecord including messaging in eRecord, In Basket and referral work queue processing. Faxes completed documentation to nursing homes via eRecord within one business day of visit. This information is part of the patient legal medical record, therefore, assures accurate and concise information is entered.
Service Coordination - Coordination of referrals to other service lines within the department including teletherapy (Psychology) and Nursing (Nurse Engagement Specialist).
MINIMUM EDUCATION & EXPERIENCE
High School diploma or equivalent and 2 years of relevant experience required
Associate's degree in Medical, Secretarial or related field (preferred)
Or equivalent combination of education and experience
Medical Terminology, experience with surgical/appointment scheduling software and electronic medical records (preferred)
KNOWLEDGE, SKILLS AND ABILITIES
Demonstrated customer relations skills required
Excellentorganizational,oralandwrittencommunicationskills;high level of attention to details.High level of proficiency with Microsoft (preferred)
The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.
Learn, Discover, Heal, Create. And Make the World Ever Better. #Meliora
Higher Education Rochester, ny 109,899 followers
Industry
Higher Education
Company size
1,001-5,000 employees
Founded
1850
LinkedIn followers
22
The University of Rochester (UR) is a private, nonsectarian, research-intensive university located in Rochester, New York. The University grants bachelor's, masters, and doctoral degrees through seven schools and various interdisciplinary programs.The University enrolls over 6,000 undergraduates and nearly 5,000 graduate students, and competes in the NCAA's Division III for athletics. The University with its affiliated UR Medicine health system is the largest employer in the Greater Rochester area.
EducationArts and sciencesEngineeringMusicMedicineNursingand Business
How many Customer Service & Support jobs are open in City of Rochester, NY right now?
There are currently 514 open customer service & support positions in City of Rochester, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Rochester, NY?
Companies currently hiring include University of Rochester, Dunkin', H&R Block, DELTA SONIC CAR WASH, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Rochester, NY?
Yes — 13 of the 514 open customer service & support positions offer remote or hybrid work (5 remote, 8 hybrid).
How do I apply for Customer Service & Support jobs in City of Rochester, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.