Job Description We're looking for a Full-time Client Services Representative to join our reception team at AEC Kedron. At AEC & Greencross Kedron, we offer 24/7 emergency and general practice care, with a dedicated team …
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IHG Hotels & Resorts
Guest Service Agent (Casual)
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Entry level
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Part-time
Posted 8d ago
~40 hrs/week
Responsibilities
The Client Services Representative acts as the primary point of contact for the hospital, managing high-volume switchboard calls and triaging emergency patient inquiries. They are also responsible for coordinating appointments, maintaining accurate client records, and processing financial transactions while supporting veterinary staff.
Requirements
Candidates should have previous experience in a client service role, preferably within a veterinary or medical setting. Strong communication skills, the ability to remain calm in high-pressure situations, and availability to work flexible shifts including evenings and weekends are required.
Full job description
Job Description
We're looking for a Full-time Client Services Representative to join our reception team at AEC Kedron.
At AEC & Greencross Kedron, we offer 24/7 emergency and general practice care, with a dedicated team of emergency veterinarians and nurses. Our hospital is known for its high professional and clinical standards, paired with genuine care and compassion for both patients and their owners.
In this role you will be the first point of contact for our clients, playing a vital part in ensuring a smooth and supportive experience for both pets and their owners - particularly in urgent and high-pressure situations. We’re looking for someone who is reliable, adaptable, and able to remain calm and professional at all times.
Key Responsibilities
Act as the first point of contact for all client interactions, both in person and over the phone
Manage a multi-line switchboard, including handling high volumes of calls efficiently
Triage and respond appropriately to emergency patient enquiries, escalating when required
Coordinate appointments, inquiries, and client communications
Maintain accurate client records and documentation
Provide clear information on services, pricing, and hospital policies
Liaise with veterinary staff to support seamless patient care
Process payments and handle basic financial transactions
Ensure the reception area is clean, organised, and welcoming
Assist with general administrative tasks as required
About You
Previous experience in a client service role (veterinary or medical experience highly regarded)
Confident managing a busy switchboard and high call volumes
Ability to remain calm and composed in stressful or emergency situations
Strong communication and interpersonal skills
A team player who can also work independently when required
Excellent organisational and multitasking abilities
Passion for animals and commitment to excellent customer service
Availability to work a variety of shifts, including evenings, weekends, and public holidays (day and evenings)
Apply Today!
If you enjoy building relationships, providing exceptional service and being part of a supportive team, we'd love to hear from you.
Greencross Pet Wellness Company is Australia’s largest pet care company with 267 retail stores, including Petbarn and City Farmers in Australia and Animates in New Zealand; 140+ Greencross Vets clinics; 24 Specialty and Emergency animal hospitals, including Animal Referral Hospital and Animal Emergency Centre; 132 grooming salons; 114 puppy schools; 4 crematorium facilities; 166 DIY dog washes; 15 mobile dog washes; and Vepalabs Specialist Pathology Centre which services veterinary clinics nationally.
Offices: 1 Epping Rd, North Ryde, New South Wales 2113, AU
How many Customer Service & Support jobs are open in City of Brisbane, Australia right now?
There are currently 394 open customer service & support positions in City of Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in City of Brisbane, Australia?
Companies currently hiring include Accor, Endeavour Group, Guzman y Gomez Mexican Kitchen, The Star Entertainment Group, Goodlife Health Clubs, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in City of Brisbane, Australia?
Yes — 57 of the 394 open customer service & support positions offer remote or hybrid work (4 remote, 53 hybrid).
How do I apply for Customer Service & Support jobs in City of Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.