Cincinnati, Ohio, United States · On-site
$45k–$50k/yr
MGR, PATIENT EXPERIENCE - New Business - Cincinnati, OH Salary: $45,000-50,000 Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hos…
Skills: Customer Service Training, Hospitality Management, Healthcare Operations, Coaching, On the Job Training
Cincinnati, Ohio, United States · On-site
$15/hr–$20/hr
Job DetailsJob Location: Cincinnati, OH 45208Salary Range: $15.00 - $20.00 HourlyForno Osteria and Bar Hyde Park is a warm, neighborhood Italian spot where rustic tradition meets modern flair. Centered around a wood-fire…
Skills: Food Expediting, Kitchen Coordination, Quality Control, Communication, Multi-tasking
Cincinnati, Ohio, United States · On-site
Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Responsibilities for the BSOC Ce…
Skills: 911 Dispatching, Emergency Communications, Alarm Monitoring, Life Safety Procedures, Crisis Management
Cincinnati, Ohio, United States · Remote OK
Join our growing team in Price Hill, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment Full-Time Entry-Level Position – Customer Service E…
Skills: Customer Service, Soft Sales, Written Communication, Verbal Communication, Problem Solving
Cincinnati, Ohio, United States · On-site
Our Hourly Team Member role can encompass a range of different responsibilities depending on your interest: The food runner duties include: Delivers orders to guests in the dining room and ensures they have what they nee…
Skills: Food Preparation, Customer Service, Sanitation Standards, Dishwashing, Kitchen Safety
Cincinnati, Ohio, United States · On-site
$40k–$63k/yr
It’s time to take your sales career to the next level. Every day you’ll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ…
Skills: Consultative Sales, Customer Relationship Management, Retail Sales, Communication Skills, Outbound Calling
Cincinnati, Ohio, United States · On-site
$16/hr–$17/hr
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Room Inspection, Staff Training, Quality Control, Time Management, Inventory Management
Cincinnati, Ohio, United States · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: Retail Management, Customer Experience, Team Leadership, Store Operations, Sales Driving
Cincinnati, Ohio, United States · On-site
Thank you for considering a career at Mercy Health! Scheduled Weekly Hours: 0.01 Work Shift: Days/Afternoons (United States of America) Mercy Health About Us As a faith-based and patient-focused organization, Mercy Healt…
Skills: Pharmacy Terminology, Medication Names, Aseptic Technique, Problem-solving, Communication
Cincinnati, Ohio, United States · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: Retail Leadership, Customer Experience, Store Operations, Team Coaching, Inventory Management
Cincinnati, Ohio, United States · On-site
Be part of an iconic story. TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with…
Skills: Customer Experience, Store Operations, Team Leadership, Sales Performance, Inventory Management
Cincinnati, Ohio, United States · On-site
$19/hr–$20/hr
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform include…
Skills: Leadership, Staff Training, Guest Service, Inventory Management, Cost Control
Cincinnati, Ohio, United States · On-site
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our fam…
Skills: Customer Service, Product Knowledge, Merchandising, Communication Skills, Problem Solving
Cincinnati, Ohio, United States · On-site
$15/hr–$19/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Inventory Management, Order Fulfillment, Customer Service, Merchandising, Stockroom Organization
Cincinnati, Ohio, United States · On-site
$15/hr–$19/hr
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Inventory Management, Order Fulfillment, Customer Service, Merchandising, Stockroom Organization
Cincinnati, Ohio, United States · On-site
Responsible for providing valet parking services for patients and visitors in the inpatient and outpatient settings. Deliver a high level of customer service to UC Health patients and visitors while facilitating assistan…
Skills: Valet Parking, Customer Service, Traffic Flow Management, Way-finding, Parking Administration
Cincinnati, Ohio, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Cincinnati, Ohio, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Cincinnati, Ohio, United States · On-site
Overview Role: Dining Services - Assistant Manager Join Healthcare Services Group (HCSG) as a Dining Services Assistant Manager, supporting the dining department at a long-term care facility. At HCSG, we are passionate a…
Skills: Staff Supervision, Food Safety Compliance, Inventory Management, Staff Training, Customer Service
Cincinnati, Ohio, United States · On-site
Company Description Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & …
Skills: Food Service, Beverage Service, Customer Service, Hospitality, Teamwork
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Coordinate and direct all patient experience activities to ensure high client satisfaction and account retention. This includes tracking financial incentives tied to performance, managing customer surveys, and ensuring compliance with regulatory agencies like CMS and JCAHO.
Requires a high school diploma or GED, with a bachelor's degree preferred. Candidates should have 2-3 years of customer service training experience and 3-4 years of experience in service-oriented operations, preferably in hospitality or healthcare.
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans. Must ensure that all personnel under his/her operational influence comply with all client, government, corporate and division policies and procedures.
Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
Maintains and supports client satisfaction at a level that ensures account retention
Administers required client/customer surveys and responds in a timely and effective manner
Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account’s needs
Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
Ensures compliance with all regulatory agencies (CMS, JCAHO)
Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
Works closely with on-site management team to reach operational goals
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
Participates in all Patient Experience Department learning sessions including monthly educational webinars
Provides recognition for employee when programs are implemented with success
Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
Compose patient satisfaction reports as needed to management.
Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
2-3 years in-servicing experience in customer service training
Hospitality and healthcare experience preferred
3-4 years experience in service-oriented operations
Good coaching and on the job training skills required
Excellent organizational skills and ability to multi-task essential
Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
Morrison Healthcare is a member of Compass Group USA
Click here to Learn More about the Compass Story
Associates at Morrison Healthcare are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Applications are accepted on an ongoing basis.
Morrison Healthcare maintains a drug-free workplace.
Req ID: 1554398
Morrison Healthcare
STACEY MOONEY
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Compass Group is a global leader in food services operating in over 25 countries with around 590,000 employees worldwide and generating underlying revenues of over $46 billion for the 2025 fiscal year. Our vision is to be a world-class provider of contract food services and support services, renowned for our great people, our great service, and our great results.
Offices: Compass House, Guildford Street, Chertsey, Surrey KT16 9BQ, GB
There are currently 2,002 open customer service & support positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
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