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Lowe's Companies, Inc.
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Full-time
bachelor degree
Health insurance, Wellness programs, Retirement benefits, Paid time off, On-site dining options, Free on-site parking
Posted 4d ago
Apply by May 22
~40 hrs/week
Responsibilities
The role involves identifying technical issues, troubleshooting software applications, and providing support to internal and external users. Responsibilities also include interpreting study protocols, managing data imports, and writing T-SQL queries for system integrations.
Requirements
Candidates must hold a bachelor's degree in Information Systems or Life Sciences and possess at least 3 years of experience in clinical research or system administration. Strong communication skills, attention to detail, and proficiency in Microsoft Windows are required.
Full job description
Due to our continued growth, we are in search of qualified and focused individuals for a vital role in our Information Technology department. Our Clinical Application Support role works closely with multiple departments to help identify technical and user support issues of our internal software applications. This position will assist in troubleshooting, problem resolution and end user training. In addition, you will collaborate with our software engineers while providing exceptional support for both our internal and external users.
Responsibilities
Interpret study protocols, protocol amendments, and other relevant operational documents for system set-up;
Import data between systems;
Act as a liaison between end users and application development teams while maintaining the interests of end users;
Develop and implement approaches for the use of software applications as they apply to individual users and study teams;
Work with internal and external users to ensure file formats meets systems requirements for to import data files;
Write tSQL queries to interact with reporting database when setting up data feeds and integrations, and
Perform other system-related tasks to meet company objectives.
Qualifications
Bachelor's degree in Information Systems (or a related field) or Life Sciences and 3 years of experience in the clinical research industry or 3 years of experience as a system administration in a health care field;
Good organizational skills, very detail oriented, flexible, and possess good communication skills;
Ability to interact with staff and external users from multiple countries;
Must be able to work concurrently on several projects, each with specific requirements that may differ from project to project;
Demonstrated ability to learn new technologies/applications;
Familiar with field’s concepts, practices, and procedures; and
Knowledge of Microsoft® Windows operating systems.
Medpace Overview
Medpace is a full-service clinical contract research organization (CRO) providing phase l-lV clinical development services to the biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through the advancement of clinical research. We leverage in-country regulatory and therapeutic expertise across all major therapeutic areas including oncology, cardiology, metabolic, endocrinology, central nervous system, and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, we employ more than 6,500 people across 40+ countries.
Why Medpace?
When you join Medpace, you become part of an innovative team that brings cutting-edge therapies to market while building a meaningful and rewarding career focused on scientific excellence and improving patient outcomes around the world through continuous learning and cross-functional collaboration.
Purpose-Driven Work
Work alongside physicians, scientists, and industry-leading experts committed to advancing the global development of medical therapeutics through clinical research excellence
Collaborative Culture
Contribute to an interactive team environment that empowers decision making, creative thinking, and continuous learning through open communication and mutual trust.
Leadership throughout Medpace is both accessible and approachable
Continuous Growth & Development
Office based environment with on-site mentors
Defined career paths with clear advancement opportunities
Industry renowned onboarding and training programs designed to accelerate professional development
Ongoing training and continuous learning opportunities throughout your career
An environment that encourages employees to influence change, contribute ideas, and grow quickly
Other Employee Benefits
Competitive compensation programs that recognize and reward performance
Comprehensive health, wellness, retirement, and PTO benefits
Office based culture with occasional WFH that provides flexibility for eligible positions after training
Company-sponsored social events and intramural sports
Cincinnati Headquarters Experience
A modern corporate campus designed to support collaboration and productivity
Multiple on-site dining options in the heart of Madison Square
Free on-site parking
Convenient access to on-site 24-7 fitness and wellness facilities
What to Expect Next
A Medpace team member will review your application and if your profile matches our current needs, you will be contacted for an interview. While we review all applications carefully, we are unable to respond to every applicant, and only candidates selected for interviews will be contacted.
Accelerating Drug, Biologic and Medical Device Clinical Development
Industry
Pharmaceutical Manufacturing
Company size
5,001-10,000 employees
Founded
1992
Headquarters
Cincinnati, OH
LinkedIn followers
379,027
Medpace is a scientifically-driven, global, full-service clinical contract research organization (CRO) providing Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Medpace’s mission is to accelerate the global development of safe and effective medical therapeutics through its high-science and disciplined operating approach that leverages local regulatory and deep therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system and anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, Medpace employs approximately 6,500 people across 46 countries.
Offices: 5375 Medpace Way, Cincinnati, OH 45227, US
Early Phase Clinical ResearchPhase II-III Clinical ResearchRWE-Late Phase Clinical ResearchMedical Device and DiagnosticsRegulatory AffairsMedical WritingClinical MonitoringClinical Trial ManagementBiostatistics and Data SciencesDrug Safety and Pharmacovigilance
How many Customer Service & Support jobs are open in Cincinnati, OH right now?
There are currently 2,815 open customer service & support positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cincinnati, OH?
Companies currently hiring include TriHealth, Bon Secours Mercy Health, Fifth Third Bank, Kroger, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cincinnati, OH?
Yes — 262 of the 2815 open customer service & support positions offer remote or hybrid work (111 remote, 151 hybrid).
How do I apply for Customer Service & Support jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.