Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in t…
Skills: Retail Sales, Team Leadership, Customer Experience, Communication Skills, Organizational Skills
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$15/hr–$16/hr
Part-time
Posted 3d ago
~40 hrs/week
Responsibilities
The Retail Sales Lead is responsible for driving sales strategies and managing daily store operations in partnership with the Store Manager. They act as a brand ambassador to foster customer loyalty while coaching and developing the sales team to meet performance goals.
Requirements
Candidates must have at least two years of relevant supervisory experience in a fast-paced, customer-facing environment. Strong communication, organizational, and leadership skills are required, along with the ability to work a flexible schedule including weekends and holidays.
Full job description
Squishable is a close-knit team of designers, artists, pop-culture fanatics, and lovers of all things adorable. Together we create the cutest, cuddliest (and sometimes downright unusual) plush and lifestyle products in the world. With the millions-strong Squishable fan community cheering us on (and a lot of cupcakes, coffee, and karaoke) we make people say “awww.” Our offices are in a sunny SoHo loft in NYC and in downtown Washington, DC.
WHO ARE WE?
We Are Squishable! At Squishable, products and people are at the core of why we do what we do every day. We strive to create a customer experience that is based on sharing our love and passion for the brand while building long-lasting relationships with our customers…turning friends into fans. As we experience rapid growth, we are looking for career-driven leaders who are obsessed with creating a unique and exceptional customer experience. We need great people to represent the brand where it matters most…in front of our customers. These leaders will be part of shaping the voice and character of the Squishable store experience.
The ideal candidate will be a natural-born leader who loves the store experience. They will be passionate, driven, and highly organized with a desire to bring happiness to people’s lives. Additionally, they will be confident, creative, bright, friendly, adaptable, and able to consistently perform at the highest level. Candidates must be well-spoken and confident in their ability to interact with people at all levels while remaining calm and organized at all times.
This role is part-time.
What does a Squishable Retail Sales Lead do?
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Enforces sales strategies, initiatives, and growth across all categories
Productivity Management: holds self and sales team accountable for personal sales
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager and/or District Manager/Regional Manager as appropriate
Develops both individual and team product knowledge skills to stay up-to-date on all current Squishable in-store products
Assists in supervising the team on a daily, weekly, and monthly basis to meet goals and utilize Company tools; empowers others and encourages individual growth
Able to provide feedback to others; coaches performance to a higher standard; provides constructive feedback to the Store Manager
Other Qualifications:
Two plus years of relevant supervisor experience in a high-volume, fast-paced, challenging, and creative customer-facing environment.
Passion for people! A dynamic and engaged leader who has a passion for empowering, inspiring, motivating, teaching & developing team members.
Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
Feedback is a gift! Ability to receive and provide constructive feedback and recognition to every team member, to ensure we have an open and transparent culture of high-performance standards.
High emotional intelligence with the ability to work with and manage diverse teams by being highly empathetic, intuitive, self-motivated, and driven.
Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
Willing to work a flexible schedule, including early mornings, nights, overnights, weekends, and holidays as needed
Proficient with Microsoft Office Suite or related software
Ability to transport stock as may be required; lifting cartons up to 25 lb.
Pay range is between $15 to $16 an hour
Squishable.com, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and prohibit discrimination and harassment based on race, color, religion, creed, national origin, ancestry, citizenship or immigration status, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, age, disability, medical condition, genetic information, marital or familial status, military or veteran status, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local law.
Squishable.com, Inc. also provides reasonable accommodations to qualified applicants and employees with disabilities, for sincerely held religious beliefs and practices, and as otherwise required by applicable law. Applicants who require a reasonable accommodation during the application or hiring process may contact Squishable for assistance.
Squishable.com, Inc. prohibits retaliation against any applicant or employee for exercising rights protected under applicable equal employment opportunity laws.
Squishable.com, Inc. will consider qualified applicants with criminal histories in accordance with applicable federal, state, and local law, including applicable Fair Chance laws.
They're giant, round, fuzzy, stuffed animals. Hug them.™
Squishable is a technology company with a toy habit. We use our nontraditional backgrounds to make adorable plush – food, animals, mythological creatures, and some that defy classification! Everything we do is centered around audience input - the sites we code, the tools we build, and the stuff we create. More than half of our products are fan-designed.
Over the last decade we have released more than three million Squishables to their new homes in the wild. Here at Squishy HQ in Soho in New York City, we’re creating things that help people help us make the world a cuter place.
How many Customer Service & Support jobs are open in Cincinnati, OH right now?
There are currently 2,815 open customer service & support positions in Cincinnati, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cincinnati, OH?
Companies currently hiring include TriHealth, Bon Secours Mercy Health, Fifth Third Bank, Kroger, Lowe's Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cincinnati, OH?
Yes — 262 of the 2815 open customer service & support positions offer remote or hybrid work (111 remote, 151 hybrid).
How do I apply for Customer Service & Support jobs in Cincinnati, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.