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Qnity, Inc.
Account Manager
Chiyoda, Japan · On-site
Mid level
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Full-time
Posted 44d ago
~40 hrs/week
Responsibilities
Act as a senior technical advisor to strategic enterprise customers to design and implement scalable architectures that drive long-term value. Bridge business objectives with technical execution while collaborating with internal product and engineering teams to optimize customer success.
Requirements
Requires over 8 years of experience in technical consulting or solution architecture within complex enterprise environments. Must possess strong communication skills and the ability to manage executive-level stakeholders independently.
Full job description
Job Description:
We are Omnissa!
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost.
Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?: The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business objectives and technical execution, providing architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle. This role is hands-on, consultative, and highly collaborative—working closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.
Act as a trusted technical advisor to assigned strategic accounts.
Understand customer business objectives, technical environment, and success metrics.
Translate requirements into practical and scalable architectures.
Build long-term relationships with both technical and business stakeholders.
Collaborate with account teams to align technical strategy to renewal, adoption, and expansion goals—maintaining a strong value narrative with customer leaders.
■ Solution Architecture & Technical Leadership
Design, validate, and evolve solution architectures aligned to best practices and customer objectives.
Lead technical discovery, architecture reviews, and design workshops.
Provide guidance on deployment models, integration, scalability, performance, and security.
Proactively identify and drive mitigation of technical risks.
■ Delivery & Execution Support
Collaborate with implementation teams, partners, and customer resources during onboarding and major initiatives.
Provide oversight and technical direction, even if not directly managing project management.
Support complex troubleshooting and act as an escalation point for architectural issues.
Ensure alignment between solution outcomes and design intent.
■ Customer Success, Adoption & Value Creation
Drive customer outcomes by maximizing the utilization of existing solutions and ensure customers realize measurable value from the solutions they already own.
Identify and resolve technical, process, and organizational impediments that slow adoption or consumption, and collaborate with customer and internal teams to accelerate progress.
Develop practical adoption roadmaps (milestones, success criteria, operational readiness plans etc.) based on customer objectives.
Identify opportunities for expansion by connecting customer initiatives and emerging use cases, and collaborate with account teams.
■ Internal Collaboration & Knowledge Sharing
Collaborate with Sales, Customer Success, Product, Support, and Engineering.
Provide customer feedback to influence product direction and roadmap alignment.
Share best practices, lessons learned and insights across the global team.
Contribute to documentation, enablement content and architectural standards.
What will you bring to Omnissa?: 【Required Skills】
8+ years of practical experience in technical consulting, solution architecture, or enterprise IT.
Experience designing and operating complex enterprise environments.
Experience working directly with customers in advisory, pre-sales or post-sales technical roles.
Ability to explain complex technical content to technical and non-technical audiences.
Ability to operate independently with executive-level stakeholders.
Strong problem-solving, communication, and relationship management skills.
Omnissa® is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business.
We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value.
All is made possible with the Omnissa platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across unified endpoint management (UEM), virtual desktops and apps, digital employee experience (DEX), and security and compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.
Offices: 590 E Middlefield Rd, Mountain View, California 94043, US · 1155 Perimeter Center W, Atlanta, Georgia 30338, US · Parnell House, Barrack Square, Ballincollig, Cork P31 TX92, IE · 2 Donka Ushlinova Street, Garitage park, Building 3 Floor 2, Sofia, 1766 , BG · Level 5, Block 20, Keppel One Paramount No. 110, Mount Poonamallee Road Porur, Chennai, Tamil Nadu, 600116, IN
How many Customer Service & Support jobs are open in Chiyoda, Japan right now?
There are currently 65 open customer service & support positions in Chiyoda, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chiyoda, Japan?
Companies currently hiring include ServiceNow, Citi, The Hongkong and Shanghai Hotels, Limited, Omnissa, Johnson & Johnson Innovative Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chiyoda, Japan?
Yes — 38 of the 65 open customer service & support positions offer remote or hybrid work (3 remote, 35 hybrid).
How do I apply for Customer Service & Support jobs in Chiyoda, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.