Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Customer Success Management, AI Integration, Project Management, Japanese Fluency, Analytical Problem Solving
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market le…
Skills: Customer Success Management, AI Integration, Project Management, Japanese Fluency, Analytical Problem Solving
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Skills: Lead Qualification, Social Selling, Strategic Prospecting, Pipeline Management, Relationship Management
Job Description: We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint…
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Lead Qualification, Social Selling, Strategic Prospecting, Pipeline Management, Relationship Management
Job Description: We are Omnissa! Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint…
Director, Client Service Executive Manager (Asset Servicing Japan)
Chiyoda, Japan · On-site
Senior+$3.4B raised
We’re seeking a future team member for the role of Director, Client Executive Manager to join our Asset Servicing Client Service Japan team. This role is located in Japan (Tokyo). Client Service is responsible for delive…
Skills: Client Relationship Management, Stakeholder Engagement, People Management, Asset Servicing, Financial Services Industry
The Loan Doc & Proc Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or fu…
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[MedTech] Customer Service Operations Staff, Customer Service Operations
Chiyoda, Japan · Hybrid
Entry level
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less in…
Skills: Communication, Task Management, English Proficiency, Excel, Power Query
Executive Assistant and Business Operations Support (6-Month Contract)
Chiyoda, Japan · On-site
Mid level$5.0B raised
WHAT YOU DO AT AMD CHANGES EVERYTHING At AMD, our mission is to build great products that accelerate next-generation computing experiences—from AI and data centers, to PCs, gaming and embedded systems. Grounded in …
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Executive Relationship Management, Digital Transformation, AI Integration, Customer Success, Strategic Roadmap Development
Associate, Client Services - Japanese Speaker - 2026 Start
Chiyoda, Japan · Hybrid
$4800k–$7200k/yr
Entry level
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
Associate Intern, Client Services- Japanese Speaker (2028 Graduate)
Chiyoda, Japan · On-site
Entry level
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
Skills: Japanese Proficiency, English Proficiency, Cold Calling, Negotiation, Relationship Building
Associate, Client Services - Japanese Speaker - 2027 Start
Chiyoda, Japan · Hybrid
$4800k–$7200k/yr
Entry level
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
Associate Intern, Client Services- Japanese Speaker (2027 Graduate)
Chiyoda, Japan · On-site
Entry level
Third Bridge is a leading global research firm established in 2007, with a team of over 1,500 employees worldwide dedicated to fueling decisions with expert insights. We accelerate and enhance decision-making for investo…
Skills: Japanese Proficiency, English Proficiency, Cold Calling, Negotiation, Relationship Building
Jefferies has been expanding its business in Tokyo, and we are now looking for a dedicated person and detail-oriented Client Onboarding Specialist to join our Japan team. The successful candidate will play a vital role i…
Skills: Client Onboarding, Japanese Market Knowledge, Bilingual Communication, Document Review, Name Screening
Officer, Fixed Income Sales Support Officer, Fixed Income Middle Office, Markets Operations
Chiyoda, Japan · Hybrid
Mid level$3.5B raised
Organization Overview: Citi Market Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are …
Outline of the Job This role is responsible for leading the design, establishment, and implementation of the foundational customer support infrastructure, operational processes, and systems leading up to Entry Into Servi…
At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that…
Skills: Communication, SAP, SFDC, Microsoft Office, AI Tools
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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
Act as a customer advocate overseeing a portfolio to ensure business outcomes and product adoption through prescriptive guidance. Manage technical health, resolve escalations, and create success stories to maximize the value of the ServiceNow investment.
Requirements
Requires a minimum of 7 years of related experience and fluency in Japanese with authorization to work in Japan. Candidates must have experience integrating AI into workflows and possess ServiceNow certifications.
Full job description
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
What you get to do in this role:
The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
You will oversee the engagement and outcomes for customers in your portfolio
Ensure customers are technically healthy and on the most recent version of our product
Leverage existing Success Plays to assist customers, but also assist new Success Plays
Work with customers to create new use case/success stories
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Guide other ServiceNow teams to address customer issues
Oversee projects identified by leaders
Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
Qualifications
To be successful in this role you have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Minimum 7 years of related work experience; OR equivalent work experience
Creativity with comfort running projects independently
Improve complex issues through analysis and resolution
Succeed in working collaboratively
ServiceNow certifications
Must be fluent in Japanese
Must be authorized to work in Japan
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
For more information, visit www.servicenow.com.
Offices: 2225 Lawson Lane, Santa Clara, CA 95054, US · 680 George St, Sydney, New South Wales 2000, AU · 90 Collins St, Melbourne, VIC 3000, AU · Staines, GB · Amsterdam, NL
Service ManagementEnterprise CloudCustom App DevelopmentPlatformITSMSecurity OperationsCustomer Service ManagementITOMGRCHR Service Delivery
How many Customer Service & Support jobs are open in Chiyoda, Japan right now?
There are currently 65 open customer service & support positions in Chiyoda, Japan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chiyoda, Japan?
Companies currently hiring include ServiceNow, Citi, The Hongkong and Shanghai Hotels, Limited, Omnissa, Johnson & Johnson Innovative Medicine, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chiyoda, Japan?
Yes — 38 of the 65 open customer service & support positions offer remote or hybrid work (3 remote, 35 hybrid).
How do I apply for Customer Service & Support jobs in Chiyoda, Japan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.