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Full-time
Health Insurance, Equity, Commission
Posted 99d ago
~40 hrs/week
Responsibilities
The Account Manager will serve as the primary relationship owner for mid-market customers, guiding them in optimizing Rippling's HR and back-office solutions. They are responsible for driving customer adoption, retention, and revenue growth through proactive engagement and strategic account planning.
Requirements
Candidates must have 4+ years of SaaS experience in account management or sales with a proven track record of meeting quotas. Strong communication skills, the ability to manage complex sales processes, and a detail-oriented approach are essential for this role.
Full job description
About the role
We are Rippling’s sherpas – both for our customers and colleagues. We bring our customers along on the journey as we rapidly enhance and expand the first-of-a-kind employee management platform. We’re looking for a self-driven, growth-minded account manager with a proven track record of success to join our hybrid-remote US-based Account Management team.
You are the primary relationship owner for each of your customers to guide them in optimizing the use of Rippling’s suite of back-office HR products and solutions. You will navigate complex customer issues and priorities and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth. Account managers in our Mid-Market segment own revenue retention and growth of our largest customers.
This role must be office based: Chicago, IL.
What you'll do
Ensure our customers in the HR Services channel are realizing value and expanding across the platform.
Proactively engage customers in your book via key lifecycle events: “go live”, benefits renewal, executive business reviews, contract renewal, etc.
You will field customer requests and lead initiatives in your book to meet company objectives for customer adoption, retention, and revenue growth.
Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
Negotiate and coordinate customer procurement and contract execution
Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
Develop and demonstrate a broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
Partner with your Technical Account Manager to devise account plans, long-term goals, and client strategies; and with cross-functional teams to ensure customer success and secure long-term commitments.
What you will need
4+ years of SaaS experience in account management, sales, or quota-carrying customer success
Track record of consistently meeting and exceeding quota via new product sales and upgrades (license expansion sales are not likely relevant)
Competitive and creative drive to win over customers and think outside the box to get a deal done
Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process
Proven success building and maintaining long-term commercial relationships (experience managing multi-year renewals)
Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company
Highly organized, self-motivated, and detail-oriented; great follow-through on projects/tasks big and small
High integrity; enthusiastic about building a great company for the long term
PEO or HCM experience a plus, but not required
Additional Information
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive On-Target Earnings (base salary + sales commission) + benefits + equity. The On-Target Earnings US-based employees will be 60/40 commission split for base/variable pay for the range listed below.
A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.
Compensation for this role:
Office based: $150,000/year OTE
OTE (60/40 commission split for base/variable pay):
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