Position: Guest Service Ambassador Department: Rooms (Front Desk) Supervisor: Guest Service Manager, AGM Job Titles Supervised: None Date: April 5, 2018 FLSA: Hourly (Non-Exempt) Benefits: Eligible if Full Time Overview:…
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Full-time
high school
Posted 42d ago
~40 hrs/week
Responsibilities
The Guest Service Ambassador provides a welcoming first impression by assisting guests with luggage, local recommendations, and general needs. They also monitor the property to ensure safety compliance and handle front desk duties during busy periods.
Requirements
Candidates must have experience in guest services or working with the public and a high school diploma or equivalent. Physical ability to stand for long periods and lift up to 50 pounds is required.
Full job description
Position:
Guest Service Ambassador
Department:
Rooms (Front Desk)
Supervisor:
Guest Service Manager, AGM
Job Titles Supervised:
None
Date:
April 5, 2018
FLSA: Hourly
(Non-Exempt)
Benefits:
Eligible if Full Time
Overview:
The Guest Service Ambassador creates a welcoming first impression by providing excellent customer service with a smile! They help guest to feel at home by using the guest name whenever possible, assisting with luggage, serving as a resource to local restaurants, businesses and attractions, and ensuring guest needs are met throughout their stay. They monitor the property to ensure activities at the hotel comply with Olympia’s safety policies and procedures.
Additional Information:
In order to apply for this position, you must be legally authorized to work in the United States. Upon hire you must complete the I-9 form no later than your first day of employment. A background check will be conducted as a condition of employment.
We expect our employees to approach their work with passion, enthusiasm, and attention to customer satisfaction. We also expect our employees to champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.
Essential Functions of the Job:
Regular attendance and reporting to work on time, ready to begin your shift is an essential function of employment (being tardy places an unfair burden on the team)
Ability to work flexible schedules (including weekends, nights, holidays) to meet hotel/guest needs
Communicating effectively, both verbally and in writing (i.e. use appropriate language, display proper tone, attitude and body language when communicating)
Ability to understand and follow instructions as directed by supervisor/manager
Working Safely is a condition of employment. All employees must follow the safety policies
Performing the job duties as described. (Reasonable accommodations will be considered in accommodating eligible employees. If you believe you need an accommodation, please speak with your supervisor, General Manager, or Human Resources)
Expectations of all Employees:
Be polite, courteous and helpful to all guests and coworkers, displaying a positive “can do” attitude while maintaining a high level of professionalism consistent with the company values
Acknowledge our guests with a smile and friendly “hello.” Promptly attend to guest needs
Comply with all hotel policies and procedures, i.e. Employee Handbook, Conduct Policy, Safety Policy, etc.
Comply with guest privacy standards
Report to your supervisor or the MOD, immediately,allinjuries occurring while on duty, no matter how minor. (Fraud, Dishonesty and False Statements regarding an injury will result in disciplinary action up to and including termination)
Act as a safety and security agent by identifying and reporting potential risks to guests and/or employees to the Manager or General Manager
Arrive to work on time (follow call-out policy), and in appropriate work attire, (uniform, foot wear and name tag) neat in appearance
Complete work in a timely manner and meet productivity standards/expectations
Keep work area clean, neat, and well organized
Demonstrate a team behavior and attitude of working together effectively to accomplish tasks (even if outside specific job duties)
Seek approval from management prior to working overtime (i.e. punching in early or staying beyond scheduled shift)
Perform additional duties as assigned
Job Duties and Responsibilities:
Serve as property concierge: Assist guest and patrons with information and directions to local venues, restaurant’s etc. (Knowledgeable of restaurants and local attractions) and provide guests with suggestions and directions; book reservations at local restaurants; assist guest with additional needs and requests
Assist guest with making alternate transportation reservations (i.e. calling/hailing a cab/taxi)
Serve as guest ambassador by spending a majority of their shift interacting with guests
Answer telephone calls, demonstrating excellent customer service and phone etiquette, take messages, answer questions, and assist in guest requests during busy periods or when Night Auditor is away from desk
Know hotel layout, i.e. fire exits, storage, electrical room, etc.
Make rounds by walking the property frequently, observe and appropriately handle all safety/security related matters; complete Incident Report noting specific details, witnesses – names/phone numbers, etc.. Check windows, doors, and be aware of unauthorized individuals in the area
Contact Police / Fire Department when appropriate
Identify, communicate and follow-up on maintenance issues
Maintain radio contact with Front Desk (professional language and tone)
Escort employees to their vehicles after hours, ensure vehicles are locked
Sweep and keep car port area neat and clean, wipe finger prints off entrance doors and windows, empty trash as needed
Skills Required:
Provide high level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure
Experience / Education:
Experience in guest service and/or working with the public is required. CPR, First Aid training is helpful. High school diploma and/or equivalent work experience
Performance Measurement:
90 Day performance review, ongoing feedback from supervisor, attendance, productivity, feedback from others, etc.
Physical Demands:
This is a physically demanding job that requires extended periods of walking, standing, and lifting up to 50 pounds. Reasonable accommodations may be made to eligible employees to perform the essential functions. (See Physical Requirements section for detailed information)
Employee Acknowledgement:
I have received a copy of this job description, have read and understand the expectations and responsibilities. I understand that if I need a reasonable accommodation to perform these job duties, I am to speak with my manager, GM, or Human Resources. I recognize that the company reserves the right to modify this job description based on business needs and that I may be asked to perform additional duties as assigned.
Manager Date Employee Signature Date
Physical Requirements of this position
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to eligible employees to perform the essential functions.
Physical Demands: Approximate requirements of time tasks are performed in carrying out job duties.
(To update boxes – place curser to the left of the box, double click, under “Default Value” click on not checked or unchecked to select the box.)
Sitting (Number of hours a worker must be sitting)
Tasks (not an exclusive list)
Not an essential function
1-3 hours/day
3-7 hours/day
7 or more hours/day
Standing (Number of hours standing)
Tasks (not an exclusive list)
Not an essential function
Majority of duties are performed while standing or walking
1-3 hours/day
3-7 hours/day
7 or more hours/day
Walking (Number of hours walking)
Tasks (not an exclusive list)
Not an essential function
Majority of duties are performed while standing or walking
1-3 hours/day
3-7 hours/day
7 or more hours/day
Bending
Tasks (not an exclusive list)
Not an essential function
Bending, i.e. picking up items off floor or assisting with luggage.
SOPHY® Hotel - Distinctly Hyde Park
Thoughtful and Inspired
Inquisitive and Connected
Cultured and Innovative
-sophy [so-phy]: knowledge : wisdom : study of many disciplines
Sophisticated and eclectic, the Sophy Hotel embodies the crafts and passions of art, science, literature, and music that are the inspiration of today’s Hyde Park.
SOPHY® Hotel infuses the community’s academic and artistic contributions, allowing the curious visitor to delight in discoveries at every turn from arrival to departure.
We look forward to welcoming you to SOPHY® Hyde Park.
Offices: 1411 East 53rd Street, Chicago, IL 60615, US
HotelLodingBarRestaurantLoungeMeeting SpaceOutdoor SeatingPrivate Dining RoomPrivate PatioBoutique Hotel
How many Customer Service & Support jobs are open in Chicago, IL right now?
There are currently 5,242 open customer service & support positions in Chicago, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Chicago, IL?
Companies currently hiring include Dollar Tree Stores, Domino's, Starbucks, AutoZone, Compass Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Chicago, IL?
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