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Full-time
high school
Room Discounts, Health Insurance, Paid Time Off, 401k
Posted 41d ago
~40 hrs/week
Responsibilities
The Front Desk Clerk will deliver exceptional guest experiences from check-in to checkout and handle reservations, inquiries, and complaints. They will build strong guest relationships through personalized service and maintain professionalism under pressure.
Requirements
Candidates must have a high school diploma or equivalent and prior experience in a guest or customer service position, preferably in hospitality. Strong communication skills and the ability to work independently are essential.
Full job description
Do you strive to set yourself apart by your gracious service and impeccable style? Are you passionate and energetic about delivering exceptional experiences to guests? If so, AC Hotel Chicago Downtown is looking for a Front Desk Clerk to be a part of our team. As a Front Desk Clerk you will greet our guests and welcome them to return for future stays, while providing them with prompt and courteous service. The way our guests are treated, largely impacts their experience here; so, if you are a person with a smile on your face, this position is great for you!
Nestled just steps from the iconic Magnificent Mile, our 226-room AC Hotel is among the first of its kind in the U.S., setting the standard for sleek, modern hospitality. As part of Marcus Hotels & Resorts, we thrive on crafting unforgettable experiences for travelers who seek style, substance, and seamless service. Here, our team isn’t just about hospitality—we embody the rhythm of the city, catering to guests who embrace an "on-the-go" lifestyle. If you’re ready to redefine hospitality, elevate guest experiences, and lead with passion, we invite you to join us and bring your artistry, excellence, and innovation to our dynamic team.
What will you be doing?
·Deliver exceptional guest experiences from check-in to checkout.
·Masterfully handle reservations, inquiries, and complaints using hotel systems.
·Maintain composure and professionalism under pressure, resolving guest issues effectively.
·Build strong guest relationships through personalized service and local knowledge.
·Demonstrate strong communication and interpersonal skills, both in-person and on the phone.
·Accurately manage financial transactions and maintain cash handling responsibilities.
·Effectively multitask and prioritize tasks in a fast-paced environment.
·Contribute to overall hotel operations by performing various administrative duties.
What do you bring to the role?
·High school diploma or equivalent required.
·Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
·Able to work independently, has good judgment, problem solving, and decision-making skills.
·Ability to read, listen, and communicate effectively in English, both verbally and in writing.
·Excellent customer service and communication skills are required.
·Ability to access and accurately input information using a moderately complex computer system.
·Hearing and visual ability to observe and detect signs of emergencies.
·Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.
What’s in it for you?
·Room discounts at Marcus Hotels & Resorts and Marriott worldwide locations
·Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
·“Two for one” movie theater coupons at Marcus Theatres
·Ability to grow your career and transfer from one property to another while maintaining your service with the company
·Paid time off
·Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
·And more!
Pay Estimate: $23.00/hour
About Us:
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The AC Hotel Chicago is an Equal Opportunity Employer
The Marcus Corporation is a leader in entertainment and hospitality.
Industry
Hospitality
Company size
10,001+ employees
Founded
1935
Headquarters
Milwaukee, WI
LinkedIn followers
3,272
Total funding
$100M
Headquartered in Milwaukee, Marcus Corporation (NYSE: MCS) is a leader in the entertainment and hospitality industries, with significant company-owned real estate assets. The Marcus Corporation’s theatre division, Marcus Theatres, is the fourth largest theatre circuit in the U.S. and currently owns or operates 985 screens at 78 locations in 17 states under the Marcus Theatres, Movie Tavern® by Marcus and BistroPlex® brands. The company’s lodging division, Marcus Hotels & Resorts, owns and/or manages 17 hotels, resorts and other properties in eight states.
Marcus Theatres is the fourth largest theatre circuit in the United States and currently owns or operates 1,036 screens at 83 locations in 17 states under the Marcus Theatres, Movie Tavern by Marcus and BistroPlex brands. For more information, please visit www.marcustheatres.com.
Marcus Hotels & Resorts owns and/or manages 16 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning. This includes hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse, Miller Time Pub & Grill and SafeHouse Restaurants. For more information, please visit www.marcushotels.com.
Offices: Milwaukee, WI 53202, US
hospitalityentertainmentmovieshotelsmanagement companyand hotel managementMedia and EntertainmentHospitalityHotelTheatre
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