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$19/hr–$22/hr
Full-time
high school
Competitive salary, Paid time off, Paid holidays, Medical coverage, Dental insurance, Vision insurance
Posted 9d ago
~40 hrs/week
Responsibilities
The New Patient Coordinator serves as the primary point of contact for patients, managing appointment scheduling, medical record retrieval, and the intake process. They also provide front-desk support and ensure efficient communication between patients and healthcare providers.
Requirements
Candidates must have a high school diploma or equivalent and 1-2 years of experience in front desk operations, patient scheduling, and customer service. Strong organizational, communication, and problem-solving skills are essential for this role.
Full job description
Premier Health Partners, P.C.is a proud partner of Erie County Medical Center (ECMC) and is dedicated to providing high-quality patient-centered care to our community.
We are seeking a highly organized and patient-focused individual to join our ambulatory team as a New Patient Coordinator. As the first point of contact for our patients, you will play a crucial role to the practice by coordinating appointments, managing patient records, gathering information, and communicating with patients and providers to provide care.
📍 Location: 55 Spindrift Dr Williamsville, NY 14221 🏥 Department: Endocrinology 🕒 Shift: Full-Time | Monday–Friday, between 7:30am-4:30pm
Job Duties
Obtains and scans medical records for consultations, including retrieving information via HealtheLink, contacting referring providers, and following up with lab companies as needed
Schedules new patient consultations by coordinating with providers, ensuring availability and proper appointment setup
Confirm consultation appointments and send out necessary paperwork to patients in advance
Provides cross-coverage for front office Patient Service Representative (PSR) duties, assisting with check-in, scheduling, and general front desk support as needed
Facilitates personalized onboarding for new patients, ensuring they feel welcomed and supported throughout the intake process
Serves as a single point of contact for new patients, streamlining communication related to appointment scheduling, insurance verification, and paperwork completion
Reduces wait times and improves appointment efficiency by proactively collecting required documentation prior to the visit
Perform other duties assigned by management.
Benefits: We offer a competitive salary and benefits package. The hiring range is between $19.00 to $22.00 per hour. Enjoy generous PTO, paid holidays, and top-tier medical coverage with low premiums and full deductible coverage through an HRA—plus dental, vision, life insurance, and great discounts!
Qualifications
Education:
High School diploma or equivalency, required
Experience:
1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred
Skills & Competencies:
High School diploma or equivalency
5 years in an office setting, preferred
Exceptional customer service skills and problem solving skills
Strong organizational and communication skills
Premier Health Partners, P.C.. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.
Grider Support Services, LLC is a medical practice company based out of Buffalo, NY. Our goal is to streamline healthcare operational efficiency and processes for our valued employees.
Founded in 2014, we have grow to support over 30 medical specialties across 4 locations in Western New York.
Offices: 462 Grider St, Buffalo, New York 14215, US
How many Customer Service & Support jobs are open in Buffalo, NY right now?
There are currently 998 open customer service & support positions in Buffalo, NY listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Buffalo, NY?
Companies currently hiring include Starbucks, H&R Block, Allied Universal, M&T Bank, Seneca Gaming Corporation, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Buffalo, NY?
Yes — 93 of the 998 open customer service & support positions offer remote or hybrid work (36 remote, 57 hybrid).
How do I apply for Customer Service & Support jobs in Buffalo, NY?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.