Customer Service & Support Jobs in Boston, MA (Now Hiring) — 2,700 open — Page 7

Front Desk and Operations Associate

About Prep

Boston Prep is a college-preparatory charter public district, made up of a single-site middle and high school. In 2026-2027, our community will include 700 students in grades 6-12, nearly 500 alumni, over 150 faculty members, and hundreds of families. The majority of our students and families reside in Dorchester, Roxbury, Mattapan, and Hyde Park. As a charter public school, we welcome all students via an impartial public lottery, and hold the same high expectations and ambitions for all of our students, including those with special needs and English language learners.

Mission

At Boston Prep, our mission is to prepare students to succeed in a four-year college and embody, in thought and action, lifelong ethical growth. We foster an environment structured around accelerating academic growth, as demonstrated by our extended school day and school year. We believe that to do this work effectively, relationships are the heart of our community and an understanding of anti-racism is critical in serving our community effectively.

To achieve our ambitious goals, our approach includes six essential beliefs that we believe leads to our success:

1. We have an exceptional adult team; we are One Team.
2. We hold high expectations for all students.
3. We foster ethical growth, inside and outside of the classroom.
4. We have an invested, passionate student culture, balanced by structure and joy.
5. We offer a range of support, academic, social, and emotional, to all students.
6. We ensure college persistence through a number of student and alumni support.

Values

Our mission guides Boston Prep and our values guide how we work together as a One Team. Our values hold us accountable to ourselves, to one another, to our students, and to our families. They remind us of how we strive to do the work of our achieving mission together, united as a One Team. Our One Team’s values:

1. We are mission driven.
2. Everyone is here for the same reasons.
3. Organizational changes are required to achieve the mission.
4. We believe all of us, in every step of our journey, have room to improve.
5. Staff actions drive student results.

Ideal Candidate

At Boston Prep, we believe that every staff member has the power to make a difference in the lives of our students. We are committed to creating a culture of inclusion and belonging where all students feel seen, heard, and valued. As a staff member with us, you will have the opportunity to inspire and empower the next generation, while also making a meaningful impact on your own career. You embody the mindset that “kids do well if we believe they can”.

We recognize that representation matters, and we strive to ensure that our students see themselves reflected in their teachers and leaders. We believe that a team of diverse leaders and teaching staff enhances our students' educational experience and fosters a deeper sense of belonging. As a team member at Boston Prep, you will have the opportunity to work alongside a team of passionate educators who are committed to creating a supportive and inclusive learning environment.

We are committed to providing our teachers with the coaching and resources they need to thrive. We offer ongoing professional development opportunities and a supportive work environment where your contributions are valued and recognized.

If you are a dedicated educator who is passionate about creating a culture of inclusion and respect, we invite you to join our team. Together, we can make a difference in the lives of our students and build a brighter future for our community.

As a Front Desk & Operations Associate:

• Boston Prep requires a dynamic person with sophisticated multi-tasking skills to assume administrative responsibilities. The school’s Front Office & Operations Associate must embrace the challenges of a busy work environment. The ideal candidate will have a working familiarity with Microsoft Word, Excel, and Outlook, and a solid understanding of databases and data entry.

• The hours for the role are 7:15am - 3:45pm

• This position reports to the Director of Operations.

Key Responsibilities of the Role:

Administrative and Operations Duties

• Serving as the primary contact for main office reception including answering the telephone, greeting visitors, and maintaining accurate visitor log, etc.
• Delivering a high level of customer service to our students, parents, visitors, faculty and community
• When covering the desk, updating daily attendance, including verification of daily student attendance
• Supporting the new student enrollment, lottery and waitlist process, including phone calls and onboarding new students
• Serves as manager of school security, including monitoring all entrances and enforcing safety protocols of the school
• Emptying the lost and found bin on a bi-weekly basis or as needed, including an email to students with contents
• Coordinating school mailings, including quarterly report cards
• Update student demographics and addresses in Powerschool in compliance with school policy
• Ensuring accurate record keeping and student files
• Receiving and distributing mail and packages
• Collaborating with teachers and other administrators to advance the school’s mission
• Supporting the school with daily duties and serve on the Emergency Response Team
• Supporting with whole school operations projects, as needed
• All other projects and duties assigned by the Director of Operations or the School Leadership Team

MBTA Transportation Coordination

• Ordering, taking inventory and re-issuing MBTA cards for students, including students who live outside city limits
• Communicating with students and families and BPS representatives about MBTA cards
• Sorting and labeling all MBTA cards and distributing in August of each year
• Ensuring all students have a functioning MBTA card for the entirety of the school year

Building of School Culture

• Frequently communicating the school’s mission to children and families
• Adhering to school academic and disciplinary protocols

Maintenance of Organizational Culture

• Actively engaging in one’s learning; seeking and acting on feedback regularly
• Actively pursuing professional development, inside and outside of the school
• Collaborating with other teachers and administrators to advance the school’s mission

Compensation:

• The pay range for this role is: $54,075-$66,960

Qualifications include:

• Strong commitment to the mission and vision of Boston Prep
• 2 or more years of office experience, preferably in a school (strongly preferred)
• Fluent in Haitian Creole or Spanish (strongly preferred)
• Ability to interact warmly and professionally with students, parents, faculty, staff, community members and visitors
• Proficient in using technology for communication and data organization, especially email, Google suite and Microsoft suite (Excel, documents, etc.)
• Strong written and verbal communication skills and organizational skills
• Ability to multitask, prioritize and meet deadlines

For more information, please visit our website at www.bostonprep.org.

One Mission. One Team. One School. We are Boston Prep.

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At Boston Preparatory School we acknowledge barriers to opportunities that exist within the job seeking market. Many potential candidates shy away from applying due to lack of confidence in their skills and imposter syndrome. As we do our part to dismantle these barriers within our own recruitment processes, we encourage candidates from all walks of life, especially those from marginalized backgrounds, to apply and make positive change within the lives of our students.