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Job Description: Berklee is looking for a vibrant, student-centered Ticket Operations & Patron Services Manager to support a thriving ecosystem of live performances across iconic venues, including the Red Room at Cafe 93…
Skills: Ticketing Operations, Patron Services, Team Leadership, Etix Software, ADA Compliance
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Boston, Massachusetts, United States · Hybrid
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Skills: Biomedical Device Integration, GE MUSE EKG management, OBIX fetal monitoring, Network connectivity, Systems testing
Boston, Massachusetts, United States · Hybrid
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Boston, Massachusetts, United States · Hybrid
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · Hybrid
$23/hr–$33/hr
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
$15/hr–$22/hr
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
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Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
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Phoenix, Arizona, United States · Hybrid
$85k–$140k/yr
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London, England, United Kingdom · On-site
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Boston, Massachusetts, United States · On-site
$18/hr–$27/hr
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Boston, Massachusetts, United States · On-site
$15/hr–$22/hr
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Boston, Massachusetts, United States • Hybrid
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Oversee ticketing operations and patron services across multiple iconic venues, ensuring a high-quality guest experience and ADA compliance. Lead a team of student clerks and manage financial settlements and cross-departmental collaborations for live performances.
Requires a bachelor's degree or equivalent experience and at least 3 years of relevant industry experience in ticketing and venue operations. Candidates must be proficient in ticketing software, possess strong leadership skills, and be willing to undergo safety certifications.
Job Description:
Berklee is looking for a vibrant, student-centered Ticket Operations & Patron Services Manager to support a thriving ecosystem of live performances across iconic venues, including the Red Room at Cafe 939, David Friend Recital Hall, Berklee Performance Center, and Boston Conservatory Theater.
Aligned with Berklee’s mission to educate, train, and develop students to sustain music and performing arts careers, this role is deeply mission-driven. It blends operational oversight with a strong commitment to creative innovation, equity, and exceptional service.
At Berklee, employees enjoy an inclusive, collaborative culture, a sustainable work-life balance through comprehensive benefits designed to support total well-being.
Patron Experience & Accessibility: Deliver and model proactive, empathetic guest relations. Oversee accessibility requests, ADA compliance, assistive listening devices, and personalized accommodations.
Team Leadership: Interview, hire, train, schedule, and inspire a team of up to 15 student Box Office Clerks.
Ticketing Operations & Software: Assist with daily box office sales, ticket inventory management, policy enforcement, and software administration (Etix) for on-sales, presales, dynamic pricing, and VIP packages.
Event & Venue Management: Serve as Manager on Duty for live performances, overseeing guest entry, resolving customer inquiries, ensuring venue safety, and managing emergency protocols.
Banking & Financials: Execute night-of settlements via Etix and Workday, conduct monthly reconciliations, process internal purchases, and maintain accurate records for accounting and forecasting.
Cross-Departmental Collaboration: Partner with Marketing, Institutional Advancement, the Office of the President, and external promoters to ensure seamless event execution and clear patron communications.
Education & Experience: Bachelor’s degree (or equivalent experience) plus 3+ years of relevant industry experience.
Leadership & Operations: Demonstrated people management abilities, strong supervisory skills, and direct experience with ticketing software (Etix preferred) and venue operations.
Accessibility Knowledge: Working knowledge of ADA regulations and adaptive technologies.
Mindset & Communication: Detail-oriented self-starter with exceptional conflict-resolution skills, a calm demeanor under pressure, and a collaborative spirit.
Certifications: Willingness to complete on-the-job training in CPR/First Aid, Crowd Management, and Active Shooter procedures.
Schedule Flexibility: Ability to work a hybrid schedule including frequent nights, weekends, and event-based coverage.
Hiring Range: $50,000 to $66,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.
Take your musical talent and passion to the next level
Berklee’s campus in Valencia is the first international campus established by the renowned Berklee College of Music - and its first campus outside of Boston. Located in the iconic City of Arts and Sciences in Valencia, Spain, the magnificent 3,600 square meter campus has been designed specifically for music and is equipped with state-of-the art technology. Berklee’s Valencia campus aims to provide a hub to launch the careers across the globe for the most musically talented international students. Offering a unique curriculum, as well as an International Career Center to assist students in their transition from student to music professional, the campus presented Berklee College of Music’s first graduate master’s degree programs in contemporary music (Scoring for Film, Television and Video Games; Contemporary Performance (Production Concentration); and Global Entertainment and Music Business) in September 2012, and launched a fourth new graduate program: Music Production, Technology, and Innovation in September 2013. In addition, Berklee’s campus in Valencia offers the First Year Abroad and the Study Abroad programs for Berklee students from Boston to study for one or two terms at Valencia, Summer and Special Programs, as well as a new way for musicians around the world to join the global music community – as performers, as practitioners, and as leaders. Berklee is the preeminent institute of contemporary music and the performing arts, offering undergraduate, graduate degree programs and other capacity building programs at its campuses in Boston, Massachusetts, New York, New York, and Valencia, Spain, through its award-winning distance learning program, Berklee Online and the Berklee Abu Dhabi Center in the UAE. Dedicated to nurturing the creative and career potential of the world’s most inspired artists, Berklee’s commitment to arts education is reflected in the work of its students, faculty, and alumni—hundreds of whom have been recognized with Grammy, To
Offices: Avenida del Profesor López Piñero, Valencia, Valencian Community 46013, ES
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