Boston, Massachusetts, United States · On-site
$38/hr–$50/hr
DEPARTMENT: Office of the Chief Information Officer (OCIO) ESSENTIAL DUTIES AND RESPONSIBILITIES 1) Build strong, positive customer relationships through active listening, ensuring timely resolution or escalation, commun…
Skills: Technical support, Incident management, Customer relationship management, SLA accountability, Documentation
Boston, Massachusetts, United States · On-site
$24/hr–$27/hr
Job ID: 295253 Store Name/Number: MA-North Street (1100) Address:7 North Street, Boston, MA 02109, United States (US) Hourly/Salaried: Hourly (Non-Exempt) Full Time/Part Time:Part Time Position Type: Regular Your Role at…
Skills: Makeup application, Waxing, False lash application, Beauty services, Product knowledge
Boston, Massachusetts, United States · On-site
$22/hr–$27/hr
POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/covera…
Skills: Patient registration, Insurance verification, Appointment scheduling, Medical billing, Customer service
Boston, Massachusetts, United States · Hybrid
$22/hr–$29/hr
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Scheduler will support the Cardiology Department at Beth Israel Deaconess Medical Center, with scheduli…
Skills: Patient scheduling, Medical terminology, Data entry, Customer service, Communication
Boston, Massachusetts, United States · On-site
$17/hr–$21/hr
POSITION SUMMARY: Under direct supervision of the Support Services Manager, performs various clerical duties, including greeting patients and visitors, handling incoming calls, hospital paging, providing general informat…
Skills: Customer service, Telephone etiquette, Clerical duties, Data entry, Patient reception
Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Shuttle bus operation, Passenger transport, Customer service, Record-keeping, Vehicle inspection
Boston, Massachusetts, United States · On-site
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a de…
Skills: Administrative support, Communication, Interpersonal skills, Organization, Event planning
Boston, Massachusetts, United States · Remote OK
$122k–$177k/yr
Job title: R2868252 Field Reimbursement Manager, Allergy-ENT - Boston North Location: US (Remote) About the job: Join Sanofi as a Field Reimbursement Manager (FRM) for the Dupixent Business Unit, covering the Boston Nort…
Skills: Patient Access, Reimbursement, Prior Authorization, Appeals, Financial Assistance
Vertex Inc.Boston, Massachusetts, United States · Hybrid
$138k–$208k/yr
Job Description Vertex is seeking a Commercial Training, Senior Manager to enhance the skills, capabilities, and knowledge of customer-facing teams supporting reimbursement and patient access. This role is responsible fo…
Skills: Training strategy, Instructional design, Reimbursement, Patient access, Adult learning
Boston, Massachusetts, United States · On-site
$92k–$108k/yr
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak…
Skills: Relationship management, Mutual fund industry knowledge, ETF knowledge, Client retention, Risk assessment
Boston, Massachusetts, United States · On-site
$22/hr–$24/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Vital signs measurement, Patient documentation, Electronic health record (EHR), Medical terminology, Phlebotomy
Boston, Massachusetts, United States · On-site
$17/hr–$27/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Pharmacy operations, Prescription fulfillment, Customer service, Active listening, Mathematical reasoning
Boston, Massachusetts, United States · On-site
$67k–$78k/yr
POSITION SUMMARY Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with…
Skills: Client service, Data entry, Microsoft Office, Time management, Organizational skills
Boston, Massachusetts, United States · On-site
$24/hr–$33/hr
POSITION SUMMARY: The BEACON Senior Administrative Coordinator serves as the key support for coordinating a large, reproductive health services housed within a busy ambulatory clinic, responsible for both the day to day …
Skills: Administrative coordination, Medical scheduling, Data collection, Regulatory compliance, Patient communication
Boston, Massachusetts, United States · Hybrid
$17/hr–$24/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Administrative Support, Clinical Operations, Patient Scheduling, Medical Records Management, Billing
Boston, Massachusetts, United States · On-site
$22/hr–$27/hr
POSITION SUMMARY: The incumbent is responsible for coordinating all the functions and activities related to patient access including, but not limited to: front end customer service, patient registration, insurance/covera…
Skills: Customer service, Patient registration, Insurance verification, Appointment scheduling, Medical billing
Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Administrative support, Patient flow coordination, Electronic medical record, Medical terminology, Scheduling
Boston, Massachusetts, United States · On-site
$20/hr–$26/hr
Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As …
Skills: Patient care, Vital signs monitoring, Phlebotomy, EKG, Medical terminology
Boston, Massachusetts, United States · On-site
$50k–$70k/yr
Job Seekers can review the Job Applicant Privacy Policy by clicking here. Job Description: Summary The Rental Account Manager exists as the primary Rental Sales/Marketing function at the BU level. This position mainly su…
Skills: Sales, Marketing, Cold calling, Telephone solicitation, Customer relationship management
Boston, Massachusetts, United States · On-site
$18/hr–$26/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Administrative support, Patient flow coordination, Electronic medical record, Medical terminology, Scheduling
Boston, Massachusetts, United States • On-site
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The Service Desk Support Specialist III is responsible for resolving technical incidents, managing user accounts, and maintaining service level agreements. They also serve as a technical lead on IT projects and contribute to the knowledge-base to improve service delivery.
Candidates must have 7+ years of technical support experience and strong communication skills for stakeholder negotiation and conflict resolution. Proficiency in Windows, Mac OS, and enterprise network systems is required, along with the ability to work on-call rotations.
DEPARTMENT: Office of the Chief Information Officer (OCIO)
ESSENTIAL DUTIES AND RESPONSIBILITIES
1) Build strong, positive customer relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude. Maintain the following minimum service metrics on a quarterly basis:
2) Answer incoming requests and resolve incidents emphasizing first-call resolution. Escalate incidents to proper resource/tier if needed while maintaining service level agreement (SLA) accountability. Communicate with customers throughout the lifecycle of requests/incidents.
3) Use our incident management system to track the progress of the request. Use and grow our documentation knowledge-base to improve the consistency & effectiveness of service delivery across the team.
4) Provision, maintain and remove security privileges across all OCIO managed systems. Manage user accounts, reset passwords, maintain permissions. Help produce compliance documentation and reports as required.
5) Serve as “Technical Lead” or “Subject Matter Expert” on OCIO projects as assigned. Examples include annual desktop/laptop refreshes, enterprise software evaluation/configuration, mass software upgrades, security & compliance, and process improvement.
STAFF MANAGEMENT AND JOB CONTACTS
Reporting Relationships
Supervisor: OCIO Operations Manager
Supervises: NA
Regular Contacts
OCIO Service Desk and various employees in the organization
JOB REQUIREMENTS
LEVEL-3
Pay range: $38.99 - $50.68 hourly
The pay ranges disclosed in our job postings are the compensation ranges the Church reasonably and in good faith expects to pay for a given position at the time of posting.
The offered salary will be determined by factors such as the applicant’s relevant education, experience, knowledge, skills, abilities; and benchmarking, work location, and internal equity.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The First Church of Christ, Scientist, in Boston, Massachusetts, also known as The Mother Church, is the global headquarters for the Christian Science movement, a Christian denomination originated in America, founded by Mary Baker Eddy in 1879. Different areas of operations support the Church’s healing mission and share the teachings and practice of Christian Science with the world. These operational areas include: The Christian Science Publishing Society, publisher of The Christian Science Monitor® and the Christian Science magazines The Mother Church Reading Room The Mary Baker Eddy Library Christian Science Plaza Activities, home of the How Do You See The World?® experience with the Mapparium® Globe The Mother Church opens its doors to the public through weekly church services on Sundays and Wednesdays, Church tours, and other special events. The Mother Church also coordinates public Christian Science lectures and other worldwide church activities, publishes the writings of Mary Baker Eddy (who discovered and founded Christian Science), maintains the Christian Science Plaza in Boston's Back Bay community, directs all legal, financial, and promotional activities, oversees the local Christian Science Reading Room, and more. The Christian Science Publishing Society has continually published products and publications for more than a century, including the Christian Science Quarterly Bible Lessons, Christian Science Sentinel, The Christian Science Journal, and The Herald of Christian Science. It is also home of The Christian Science Monitor, an award-winning global news publication. The Mary Baker Eddy Library serves as a research library and museum, housing collections of church history and the papers of Mary Baker Eddy. To view all the currently available positions, please visit www.christianscience.com/careers. To learn more about Christian Science and The Mother Church, visit www.christianscience.com and follow Christian Science on Instagram and Facebook.
Offices: 210 Massachusetts Ave, The Mother Church, Boston, Massachusetts 02115, US
There are currently 3,818 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, CVS Health, Allied Universal, Anna Jaques Hospital, BOSTON MEDICAL CENTER, BOSTON, among others. Browse the listings above to see every active employer.
Yes — 758 of the 3818 open customer service & support positions offer remote or hybrid work (242 remote, 516 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
