Boston, Massachusetts, United States · On-site
$219k–$274k/yr
The base salary range for this position is dependent upon experience and location, ranging from: $219,000 - $274,000 What We Offer: Competitive benefits and growth opportunities Generous performance‑based bonuses 12% 401…
Skills: Digital Strategy, Customer Experience (CX), Big Data, Project Management, Digital Transformation
San Francisco, California, United States · On-site
$140k–$160k/yr
About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and speciali…
Skills: Customer Success Management, Medical Device Manufacturing, Account Management, CT Scanning Workflows, ROI Analysis
Boston, Massachusetts, United States · Remote OK
$35/hr–$39/hr
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resource…
Skills: Mechanical Troubleshooting, Electrical Troubleshooting, Preventive Maintenance, Customer Service, Technical Reporting
Boston, Massachusetts, United States · Remote OK
$75/hr–$100/hr
Job Summary The Technical Services Engineer, PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closel…
Skills: PACS, RIS, DICOM, HL7, Windows Server
Boston, Massachusetts, United States · On-site
$22/hr–$31/hr
Site: The Brigham and Women's Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our missio…
Skills: Patient Registration, Customer Service, HIPAA Compliance, Appointment Scheduling, Insurance Verification
Boston, Massachusetts, United States · Hybrid
$90/hr–$110/hr
Job Summary The Technical Services Engineer is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely with…
Skills: IT Support, Healthcare IT, Linux System Administration, Windows Server Administration, Network Troubleshooting
Boston, Massachusetts, United States · On-site
$90k–$113k/yr
Location: Boston, MA, United States Job ID: 89175 We Elevate... Quality of urban life Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportati…
Skills: Customer Account Management, Sales Strategy, Contract Negotiation, Lead Generation, Objection Handling
Boston, Massachusetts, United States · On-site
$24/hr–$28/hr
POSITION SUMMARY: Performs clinic support in both the clinical and administrative areas: In the clinical area the practice assistant, under the direction and supervision of a licensed Nurse or Provider, and in accordance…
Skills: Patient Intake, Vital Signs Collection, Phlebotomy, EKG, Medical Terminology
Boston, Massachusetts, United States · Remote Solely
$75/hr–$100/hr
Job Summary The Technical Services Engineer, RIS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works closely…
Skills: Technical support, PACS, RIS, Healthcare IT, Windows server administration
Boston, Massachusetts, United States · Remote Solely
$75/hr–$100/hr
Job Summary The Technical Services Engineer, RIS/PACS is the first point of contact for users, providing expert support, troubleshooting issues, and contributing to a seamless healthcare IT experience. This role works cl…
Skills: Technical Support, RIS, PACS, Healthcare IT, Troubleshooting
Boston, Massachusetts, United States · On-site
Born in 2017 from the kitchen of Danny Meyer’s Union Square Cafe in New York City, Daily Provisions is a growing collection of all-day neighborhood cafes with restaurant roots. Daily Provisions offers a familiar, y…
Skills: Leadership, Front of House Management, Back of House Management, Hospitality Management, Staff Training
Scottsdale, Arizona, United States · On-site
$73k–$103k/yr
At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst IV to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of t…
Skills: Claims Investigation, Liability Evaluation, Negotiation, Reserve Management, Litigation Management
Boston, Massachusetts, United States · On-site
Calling all hospitality enthusiasts! Embrace the opportunity to deliver outstanding customer service in a welcoming setting, where your passion for food, sustainability, hospitality, wellness, and creativity will shine a…
Skills: Customer Service, Communication Skills, Team Collaboration, Order Accuracy, Hospitality
Boston, Massachusetts, United States · On-site
$30/hr–$30/hr
Phlebotomist | Employee Wellness Clinic | Corporate Financial Sector Location: Boston, MA 02109. Job Type: Independent Contractor (1099). Pay Rate: CMA, Phlebotomists, Paramedics $30/hr; LPN $35/hr. Schedule: 8/11 & 8/12…
Skills: Phlebotomy, Venipuncture, Specimen Collection, Electronic Health Records, Patient Scheduling
Boston, Massachusetts, United States · On-site
Future Opportunities: Full-Time / Part-Time What Happens After You Apply? Your application will be reviewed and added to our candidate database. If a position becomes available that matches your background and qualificat…
Skills: Customer Service, Sales, Cash Handling, Inventory Management, Product Selection
Simsbury, Connecticut, United States · Hybrid
$50k–$94k/yr
Description Ready to grow your career in a role that makes a meaningful impact? Liberty Mutual is hiring Workers' Compensation Claims Specialists in our Northeast Region to help injured workers navigate the claims proces…
Skills: Claims Management, Negotiation, Analytical Skills, Interpersonal Communication, Case Investigation
Boston, Massachusetts, United States · On-site
About the Role Client Specialists are the first line of contact at all Barry’s studios. As such, they are well-versed in all aspects of our business complying with company policies, procedures and directives. Client Spec…
Skills: Hospitality, Customer Service, Communication, POS Transactions, Food Handling
Boston, Massachusetts, United States · Hybrid
$75k–$122k/yr
Description The Coordinator IV/Office Manager provides advanced administrative, coordination, and operational support to BI Venture Fund (BIVF) USA by managing the day-to-day Gravity Office operations and supporting stra…
Skills: Office Management, Administrative Coordination, Executive Calendar Management, Stakeholder Coordination, Project Coordination
Toronto, Ontario, Canada · On-site
Competencies You're part consultant, part project manager, part coach and 100% customer-obsessed. You've led complex software implementations, ideally in SaaS, CS, CRM, or RevOps ecosystems. You have the technical savvin…
Skills: Project Management, Software Implementation, SaaS, CRM, RevOps
Boston, Massachusetts, United States · On-site
Benefits: Employee discounts Benefits: Our benefits include, but are not limited to: Competitive Hourly Wage Membership and Product Commission Discounted Facials Friends & Family Discount on Services 35% Product Discount…
Skills: Customer Service, Problem Solving, Sales, Multitasking, Communication
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Leads the digital product and customer experience organization, overseeing IT digital solutions, big data, and customer communications. Responsible for the entire customer experience lifecycle to improve operational efficiency and deliver best-in-class digital experiences.
Requires a Bachelor's degree and at least 15 years of relevant experience, including executive leadership in digital transformation. Must possess expert technical knowledge of digital technologies, Agile methodologies, and customer operations functions.
The base salary range for this position is dependent upon experience and location, ranging from: $219,000 - $274,000
For more information, please visit: Benefits - Avangrid
This role leads the digital product and customer experience organization, in addition to IT digital solutions, big data, and customer communications functions. It is responsible for leading the entire customer experience lifecycle, from generating insights to product and communication development, implementation, and operational ownership. The goal is to deliver best-in-class customer, employee, and digital experiences while improving operational efficiency for the Network operating companies. A combination of senior leadership, as well as in-depth technical knowledge in the related areas is required, with the ability to balance multiple projects, and dependencies. Advanced analytical, project management, digital vision, technology, big data, marketing, and customer communications skills are required.
The role involves strategic collaboration and providing specialist digital and CX consultancy to company leaders, aiming to enhance key business performance indicators. Key responsibilities include evaluating opportunities from emerging digital technologies, communication tactics, data science, and digital business models. The role also focuses on developing valuable external relationships with vendors, industry partners, and analysts, while acting as a thought leader for Avangrid Networks' digital future. Additionally, this role is responsible for building digital and customer experience (CX) fluency across the organization and leading the development of customer-centric capabilities essential for business transformation.
Lead the Digital and CX CoE function with both business and IT digital teams along with CX and Customer Communications.
Design, develop, and implement the digital transformation roadmap and customer journeys.
Develop and implement strategy to optimize the customer experience.
Develop, understand, and implement comprehensive customer research programs across Avangrid Networks.
Be the executive leader for Digital across the Avangrid Networks companies by providing consultation and strategic oversight to the leadership team.
Own all digital platforms across the Networks operating companies at a leadership level.
Develop comprehensive action plans based on customer satisfaction plans to identify customer gaps and identify solutions to fill.
Develop and implement all Avangrid Networks customer communications.
Develop and implement customer marketing strategy of customer facing products, programs, and self-service offerings.
Lead the IT digital and big data teams, and collaborate with trade organizations and industry peers to identify new digital technology which improves customer experience/satisfaction while delivering cost efficiency.
Lead the customer communications team to drive a proactive communication strategy across the operating companies.
Implement comprehensive customer service quality programs cross-functionally at every Avangrid networks company, compliant with state regulatory rules in CT, MA, ME, NY.
Develop and implement performance reporting on progress to Customer Service targets.
Coordinate and collaborate across Iberdrola globally in relevant business areas and as part of the Global Practice Group.
Evaluate Disruptive and Technological landscapes, understanding the opportunities and threats created and translate this into a digital strategy that grows value for the company.
Bachelor’s Degree required. (Master’s Degree preferred)
Minimum of 15 years relevant experience preferred or equivalent work experience.
Executive experience in the area or at a related one.
Expert technical knowledge of core digital technologies, solutions, and partner opportunities.
Executive experience with digital transformation implementation methodologies such as Agile, scrum, and continuous integration.
Technical knowledge of core customer operations functions (billing, remittance, collections, contact center, digital), customer research techniques, customer communications, project management, budgeting, and compliance.
Formal regulatory experience.
Expert at the development of cross-business digital and CX transformation.
Expert at leading a combination of both business and technical skills across a large enterprise organization.
Able to lead and motivate a diverse team of professionals.
Able to work with all levels of management to produce exceptional results on time and on budget.
Able to work cross-functionally and globally within Iberdrola.
Knowledge of Digital technologies and best application to our customers.
Demonstrated exceptional analytical, project management, and communication skills.
Experienced in the application of customer research techniques to drive optimal customer experiences.
Knowledge of electric and gas operations.
Knowledge of financial budgeting, compliance reporting, and performance management.
Knowledge of customer communication strategies, techniques, and costs.
Proven ability to work within a matrix environment, including nationally and globally dispersed teams.
Senior level Customer Experience or Digital professional with a proven track record of success managing complex multi-disciplined teams.
#LI-On-Site
#LI-JM1
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at [email protected].
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee’s management.
A leading U.S. energy company, powering connections to homes and businesses across the country.
Avangrid is a leading U.S. energy company powering connections for millions across the country. Avangrid has corporate offices in Connecticut, New York, Massachusetts, Maine, and Oregon, and operations across 25 states with approximately $50 billion in assets. We own and operate seven electric and natural gas utilities, serving more than 3.4 million customers in New York and New England. We also own and operate nearly 100 energy generation facilities across the United States with a capacity of more than 11 Gigawatts, enough to power over 3 million homes. Avangrid employs approximately 8,500 people and was named among the World’s Most Ethical Companies in 2026 for the eighth consecutive year by the Ethisphere Institute. Avangrid is a member of the Iberdrola Group. For more information, visit www.avangrid.com.
Offices: 180 Marsh Hill Rd, Orange, Connecticut 06477, US
There are currently 2,906 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Mass General Brigham, CVS Health, VPNE, Domino's, Anna Jaques Hospital, among others. Browse the listings above to see every active employer.
Yes — 559 of the 2906 open customer service & support positions offer remote or hybrid work (175 remote, 384 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
