Customer Service & Support Jobs in Boston, MA (Now Hiring) — 3,818 open — Page 10
Marriott International Hotels, Inc.
Specialty Restaurant Chef
Boston, Massachusetts, United States · On-site
$79k–$100k/yr
Mid level
JOB SUMMARY Accountable for the quality, consistency and production of the specialty restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related func…
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Boston, Massachusetts, United States · Remote Solely
Entry level
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Retail Support Associate - Jewelry Ringer, Boston - Downtown - Part Time
Boston, Massachusetts, United States · On-site
$16/hr–$20/hr
Entry level$5.0B raised
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Security Specialists work under the direct supervision of the command center manager, monitoring and providing surveillance of all Museum areas including but not limited to exterior perimeter, Museum garage, surface park…
Skills: Security systems monitoring, Surveillance, Access control, Emergency response, Command center operations
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Assistant General Manager - Stephanie's Terminal E
Boston, Massachusetts, United States · On-site
Mid level
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Skills: Restaurant Management, Team Leadership, Guest Service, Inventory Management, Staff Training
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Skills: Medical billing, Case management, Communication, Data entry, Legal correspondence
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Skills: Meat cutting, Customer service, Power equipment operation, Food safety, Communication
Working as part of the East Property Underwriting team, the role will be focused on securing and maintaining profitable business opportunities through leading edge solutions for client needs. Therefore, the role requires…
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Greet the guests in a friendly and courteous manner, sitting them and presenting menus. Explain any specials and/or restaurant promotions for guest awareness.Check station before, during and after shift for proper set-up…
Skills: Customer Service, Point Of Sale Systems, Food Service, Table Service, Safety Procedures
ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.…
Skills: Food and beverage preparation, Customer service, Point of sale systems, Liquor regulation compliance, Table setting
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$79k–$100k/yr
Full-time
high school, associate degree
Posted 2d ago
~40 hrs/week
Responsibilities
The Specialty Restaurant Chef is responsible for managing daily kitchen operations, including menu planning, food production, and maintaining quality standards. They lead and train the kitchen team to ensure guest satisfaction while adhering to financial budgets and safety regulations.
Requirements
Candidates must have a high school diploma with 4 years of culinary experience or a 2-year degree in Culinary Arts/Hospitality with 2 years of experience. Strong leadership, communication, and food safety knowledge are required for this role.
Full job description
JOB SUMMARY
Accountable for the quality, consistency and production of the specialty restaurant kitchen. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Coordinates menus, purchasing, staffing and food preparation for the property's specialty restaurant. Works with team to improve guest and employee satisfaction while maintaining the operating budget. Must ensure sanitation and food standards are achieved. Develops and trains team to improve results.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.
OR
2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.
CORE WORK ACTIVITIES
Setting and Ensuring Culinary Standards and Responsibilities are Met for Specialty Restaurant
Develops, designs, or creates new applications, ideas, relationships, systems, or products, including artistic contributions for specialty restaurant.
Supervises specialty restaurant kitchen shift operations and ensures compliance with all Food & Beverage policies, standards and procedures.
Maintains food preparation handling and correct storage standards.
Recognizes superior quality products, presentations and flavor.
Plans and manages food quantities and plating requirements for the specialty restaurant.
Communications production needs to key personnel.
Assists in developing daily and seasonal menu items for the specialty restaurant.
Ensures compliance with all applicable laws and regulations.
Follows proper handling and right temperature of all food products.
Estimates daily specialty restaurant production needs.
Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
Checks the quality of raw and cooked food products to ensure that standards are met.
Determines how food should be presented and creates decorative food displays.
Leading Kitchen Team
Supervises and coordinates activities of cooks and workers engaged in food preparation.
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Leads shift teams while personally preparing food items and executing requests based on required specifications.
Supervises and manages specialty restaurant kitchen employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Encourages and builds mutual trust, respect, and cooperation among team members.
Serving as a role model to demonstrate appropriate behaviors.
Ensuring and maintaining the productivity level of employees.
Ensures employees are cross-trained to support successful daily operations.
Ensures employees understand expectations and parameters.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Establishing and Maintaining Specialty Restaurant Kitchen Goals
Sets and supports achievement of kitchen goals including performance goals, budget goals, team goals, etc.
Developing specific guidance and plans to prioritize, organize, and accomplish daily kitchen operations work.
Understands the impact of kitchen operation on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Effectively investigates, reports and follows-up on employee accidents.
Knows and implements company safety standards.
Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention.
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Sets a positive example for guest relations.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Empowers employees to provide excellent customer service.
Handles guest problems and complaints.
Interacts with guests to obtain feedback on product quality and service levels.
Managing and Conducting Human Resource Activities
Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Participates in training specialty restaurant staff on menu items including ingredients, preparation methods and unique tastes.
Participates in the employee performance appraisal process, providing feedback as needed.
Uses all available on the job training tools for employees.
Assists as needed in the interviewing and hiring of employee team members with appropriate skills.
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Attends and participates in all pertinent meetings.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
Frequently asked questions
How many Customer Service & Support jobs are open in Boston, MA right now?
There are currently 3,818 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Boston, MA?
Companies currently hiring include Mass General Brigham, CVS Health, Allied Universal, Anna Jaques Hospital, BOSTON MEDICAL CENTER, BOSTON, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Boston, MA?
Yes — 753 of the 3818 open customer service & support positions offer remote or hybrid work (243 remote, 510 hybrid).
How do I apply for Customer Service & Support jobs in Boston, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.