Marriott International Hotels, Inc.Bethesda, Maryland, United States · Remote OK
$28/hr–$35/hr
This is a temporary position. This role will support hotels in all brands across the portfolio in USA and Canada. The candidate must have work authorization in the US and Canada. 100% travel is required. Members of this …
Skills: Rooms operations management, Front office management, Housekeeping operations, Staff leadership, Labor scheduling
Marriott International Hotels, Inc.Bethesda, Maryland, United States · Remote OK
$32/hr–$40/hr
This is a temporary position. This role prefers the leader to reside in the South & Southwest Florida region (to include but not limited to Marco Island, Naples, West Palm Bch. Miami and Fort Lauderdale) and will primari…
Skills: Food and beverage operations, Event management, Menu planning, Food safety standards, Team leadership
Bethesda, Maryland, United States · Hybrid
$75k–$90k/yr
Since joining Focus Financial Partners in 2016, XML Financial Group has been growing our client assets we service from $500M to nearly $4B today with offices in multiple states and over 50+ team members. We have been abl…
Skills: Wealth management, Financial planning, Asset management, Client relationship management, Investment products
Bethesda, Maryland, United States · Hybrid
$75k–$90k/yr
Since joining Focus Financial Partners in 2016, XML Financial Group has been growing our client assets we service from $500M to nearly $4B today with offices in multiple states and over 50+ team members. We have been abl…
Skills: Wealth management, Financial planning, Asset management, Client relationship management, Investment products
Bethesda, Maryland, United States · On-site
$19/hr–$23/hr
Job Description: Front of House Shift Lead Position Title: Front of House Shift Lead Department: In-Store Operations Reports To: General Manager Location: Andy’s Pizza DC/MD/VA About Us: Andy’s Pizza is a res…
Skills: Customer service, Team leadership, Cash handling, Operations management, Staff training
Domino'sBethesda, Maryland, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Pizza preparation, Customer service, Point of sale systems, Cash handling, Multi-tasking
Domino'sBethesda, Maryland, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Team leadership, Customer service, Cash handling, Inventory management, Staff scheduling
Domino'sBethesda, Maryland, United States · On-site
Company Description Domino’s Pizza has been the world’s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino’s experience. Founded in 198…
Skills: Delivery, Customer service, Navigation, GPS, Multi-tasking
Bethesda, Maryland, United States · On-site
Ourisman, Trusted Tradition Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward th…
Skills: Sales, Customer Service, Communication, Interpersonal Skills, Vehicle Knowledge
Bethesda, Maryland, United States · On-site
$50k–$200k/yr
Jim Coleman Cadillac is currently looking to hire an Automotive Technician to join our team! Jim Coleman Automotive is a 3rd generation family-owned dealership founded in 1968 by Mr. William Coleman. The Coleman family h…
Skills: Vehicle diagnostics, Vehicle repair, Multi-point inspections, Troubleshooting, Diagnostic tools
Marriott International Hotels, Inc.Bethesda, Maryland, United States · Hybrid
$22/hr–$39/hr
This is a temporary position. The assignment duration is through December 31, 2026. Job Summary The Connectivity Coordinator supports the technical onboarding, migration, and ongoing connectivity management of Home Manag…
Skills: Technical onboarding, Connectivity management, Project management, Troubleshooting, Data analysis
Bethesda, Maryland, United States · On-site
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Customer service, Sales, Product knowledge, Visual merchandising, Communication
Bethesda, Maryland, United States · On-site
WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives an…
Skills: Inventory management, Visual merchandising, Customer service, Operational excellence, Sales floor recovery
Bethesda, Maryland, United States · On-site
$20/hr–$23/hr
Job Summary: As a stylist, you are a true gorjana ambassador! Wearing, layering, and styling looks for our customers. You demonstrate a genuine passion for creating an elevated customer experience in our retail stores. Y…
Skills: Customer Service, Styling, Sales, Product Knowledge, Inventory Management
Marriott International Hotels, Inc.Bethesda, Maryland, United States · Hybrid
$24/hr–$37/hr
This is a temporary position. The assignment duration is through September 6, 2027. JOB SUMMARY The Manager, Inventory & Pricing Execution, as part of the Channel Revenue & Optimization team, is responsible for maintaini…
Skills: Revenue management, Inventory management, Pricing strategy, System configuration, Audit support
Bethesda, Maryland, United States · On-site
$18/hr
Be Part of an Amazing Story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores an…
Skills: Leadership, Team coaching, Sales management, Customer service, Beauty product application
Bethesda, Maryland, United States · On-site
Warby Parker is searching for a well-rounded Sales Advisor to help us deliver the best possible service to each and every one of our customers. (At other brands, you might see similar roles called Sales Associate.) In su…
Skills: Customer service, Product knowledge, Style advice, Communication, Problem-solving
Marriott International Hotels, Inc.Bethesda, Maryland, United States · On-site
$20/hr–$21/hr
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest services, Operational support, Communication, Problem solving, Hospitality
Bethesda, Maryland, United States · On-site
GENERAL SUMMARY: The Service Ambassador -- Loss Prevention, is responsible for providing excellent customer service, protecting company assets through activities in safety, inventory recovery, and internal and external t…
Skills: Loss prevention, Customer service, Asset protection, Theft deterrence, Inventory recovery
Bethesda, Maryland, United States · On-site
$29/hr–$34/hr
Type of Requisition: Regular Clearance Level Must Currently Possess: None Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Technical Support Services Job Qualifications: Ski…
Skills: Help desk services, Help desk support, IT help desk, Network monitoring, Technical writing
Marriott International Hotels, Inc.
Bethesda, Maryland, United States • Remote OK
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The Rooms Operations Manager supports hotels across the portfolio by managing daily operations, including front office and housekeeping departments, to ensure brand standards and guest satisfaction. This role involves leading shift teams, coordinating labor scheduling, and driving financial performance through effective resource management.
Candidates must have at least 4 years of experience in guest services or a related field, or a 2-year degree combined with 2 years of hotel leadership experience. Proficiency in hotel management systems like Lightspeed, PMS, and GXP is required, along with the ability to travel 100% of the time.
This is a temporary position.
This role will support hotels in all brands across the portfolio in USA and Canada. The candidate must have work authorization in the US and Canada. 100% travel is required.
Members of this team will be deployed to temporary assignments of varying durations (based on specific hotel needs). This job is designed to "fill the gaps" in the operations of our hotels as identified by leadership.
The Rooms Operation Manager is an experienced multi-discipline leader who can quickly adapt to varying environments and complexities in managing the execution of all operations including managing staff in the rooms area departments (e.g., all areas of Front Office, AYS, Bell Stand, Valet, Concierge and Club Lounge and all areas of Housekeeping Operations). Assignments will be focused on, but not limited, to the rooms discipline. Understands brand standards and operations requirements for performance in each of the discipline areas. Coordinates labor scheduling and leads shifts across each discipline area depending on property need. Directs and works with associates to carry out guest arrival and departure procedures. Accountable for supporting compliance with brand standards, tone, and voice as well as legal obligations. Leads shift teams to provide consistent, high quality service. Coordinates and leads daily stand-up meetings. Communicates performance expectations and trains staff in processes. Strives to continually improve guest, associate satisfaction, and maximize financial performance.
Performance will be evaluated after each assignment based on feedback from the Assignment Initiator. Rooms Operations Managers are expected to demonstrate professional behavior and appearance, in accordance with brand voice for the assignment.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; at least 4 years of experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years of experience in the guest services, front desk, housekeeping, or related professional area and 2 years hotel leadership experience. Luxury experience preferred.
Must be proficient in front and back office systems including Lightspeed, PMS, GXP/Empower, MARSHA and HotSoS (Opera and FOSSE highly regarded).
Union or CBA experience preferred.
CORE WORK ACTIVITIES
Managing Property Rooms Operations Function(s)
Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Housekeeping).
Drives adoption of all key Marriott International initiatives.
Champions GXP efforts to drive engagement and guest satisfaction scores.
Champions Marriott’s Commitment to Clean processes and critical brand standards.
Provides Marriott Bonvoy Loyalty Subject Matter Expertise with program and procedures.
Takes proactive approaches when dealing with associate concerns.
Extends professionalism and courtesy to associates and guests.
Communicates/updates all goals and results with associates.
Assists/develops the team to optimize scheduling with regards to guest satisfaction and department P&L objectives.
Performs hourly job functions as permitted with local work rules.
Performs other duties, as assigned, to meet business needs.
Leading Room Operations Team
Verifies that goals are being translated to the team as they relate to guest tracking and productivity.
Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
Understands associate and guest satisfaction survey results and develops strategic plans to support need areas and expand on the strengths for each.
Verifies that the team has the resources and capabilities to meet leadership and P&L expectations.
Leads by example demonstrating self-confidence, energy, and enthusiasm.
Assists associates in understanding guests’ expectations and strives to exceed them.
Managing and Monitoring Activities that Affect the Guest Experience
Understands and effectively supports the company’s expanded brand portfolio and culture.
Provides excellent customer service by being readily available/approachable to all guests.
Strives to continually improve guest and associate satisfaction by being proactive.
Always extends professionalism and courtesy to guests.
Responds timely to customer service department requests.
Managing Profitability
Assists in supporting components of Marriott’s Global Audit Program and Global Accountability Program
Effectively manages to department budget during assignment.
Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Safety & Security
Verifies that a viable key control program is in place.
Ensures minimization of controllable losses by proactive training, policy enforcement and technical expertise in the areas of safety.
Adheres to department’s traveling manager specific LSOPs.
Conducting Human Resources Activities
Provides support to property associates and solicits feedback to share with hotel leadership team.
Assist Human Resources leadership with interview processes as needed.
Verifies that orientations for new team members are thorough and completed in a timely fashion.
Celebrates successes and officially recognizes the contributions of team members.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
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