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Provides administrative and representative payee support, including managing payment systems and processing budgets. Coordinates the lease-up process and maintains accurate data for the agency's housing portfolio.
Requires an Associate's degree or higher, a valid Maryland driver's license, and a personal vehicle. Experience in bookkeeping, accounting processes, and proficiency with automated systems is necessary.
Department: Housing Services
Reports To: Housing Program Coordinator
Job Family: Clinic Support
FLSA Status: Non-Exempt
Supervisor: No
Overview
The Housing Services Program Assistant provides administrative and representative payee support to the Housing Services team. This role is responsible to maintain accurate data, management payment systems, process rep payee budgets, and assist clients in the completion of complex paperwork processes. This position works under the general direction of the Director of Housing Services.
Key Role Responsibilities
• Accurately collects, compiles and enters data into and from a variety of sources and submits timely reports
• Corresponds clearly and efficiently with landlords, clients and agency staff regarding move-in process, lease agreements and rent payments for multiple housing programs.
• Assists with the lease-up process to include compiling relevant client paperwork, tracking housing inspections, following up with inspection outcomes and coordinating lease-signings
• Completes documentation and coordinates with various funders in the administration of rental subsidy payments
• Research and resolves rent payment and other housing-related issues
• Provide assistance with the representative payee program including direct client assistance with budgeting, processing representative payee budgets, bank reconciliations, Quick Books data entry and check distribution.
• Develops tracking systems that capture data on the agency’s housing portfolio and provides regular updates
Key Agency Responsibilities
In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:
• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of Health Care for the Homeless
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations
Formal Education and Training
• Associate's degree or higher, required.
• Personal vehicle and valid Maryland driver’s license, required
Experience
• Experience with bookkeeping and accounting processes
• Proficiency with automated systems and willingness and ability to learn new software packages
Skills
• Willingness to adopt Harm Reduction and Housing First principles and apply them to work with clients
• Demonstrates personal integrity and has well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers
• Ability to be flexible and work as part of an interdisciplinary team
• Ability to work independently, with initiative and handle multiple priorities and tasks
• Excellent customer service, with the ability to clearly communicate verbally and in writing
• Ability to work in sensitive situations and maintain confidentiality
• Capacity to tolerate frequent interruptions
• Approaches change with a positive, open-minded attitude
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients
Be part of a mission-driven team committed to racial equity, social justice, and community wellness.
Work in a dynamic, people-first organization that centers compassion, authenticity, and hope.
Receive training and support to grow in your advocacy and peer work.
Help shape the future of housing and recovery services in Baltimore.
Read more about the people we serve here: https://www.hchmd.org/who-we-help
Join us in advancing health equity and delivering exceptional care to our community’s most underserved populations. Apply today to be a part of something bigger.
Health Care for the Homeless is an equal opportunity employer.
Notice to Applicants
Health Care for the Homeless participates in E-Verify. All newly hired employees are required to complete the I-9 Employment Eligibility Verification form and provide documentation proving their identity and legal authorization to work in the United States.
We use the E-Verify system to confirm employment eligibility in accordance with federal law.
Everyone deserves to go home.
Our vision is that everyone is healthy and has a safe home in a just and respectful community. Our mission is to end homelessness through racially equitable health care, housing and advocacy in partnership with those of us who have experienced it. We provide services at our: - Downtown Baltimore Clinic - West Baltimore Clinic - Baltimore County Clinic - Mobile Clinic
Offices: 421 Fallsway, Baltimore, MD 21202, US
There are currently 1,220 open customer service & support positions in Baltimore, MD listed on Clera. New openings are added daily as companies post roles.
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