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$17/hr–$19/hr
Full-time
401(k), Dental insurance, Disability insurance, Health insurance, Health savings account, Life insurance
Posted 1d ago
~40 hrs/week
Responsibilities
The Care Coordinator will manage client schedules, coordinate care between families and caregivers, and maintain accurate electronic records. They are also responsible for answering multi-line phone systems and providing administrative support during overnight shifts.
Requirements
Candidates must be highly organized, detail-oriented, and capable of working independently during overnight hours. Proficiency with computers and the ability to remain calm and professional in stressful situations are required.
Full job description
Description
Halcyon Home is looking for a dependable, organized, and compassionate Care Coordinator / Overnight Receptionist to join our Home Care team in Austin, TX. This position is ideal for someone who enjoys working in a fast-paced environment, communicating with clients and caregivers, coordinating schedules, and ensuring the needs of our clients are met.
The successful candidate will be responsible for supporting daily operations, coordinating client care, maintaining accurate records, and serving as an important point of contact for clients, families, caregivers, and community partners. This is an overnight position and requires the ability to remain alert, responsive, and professional throughout the shift.
About Us:
Halcyon Home is a fast-growing, central Texas-owned home health, hospice, and home care company. We emphasize hospitality and compassion to encourage positive patient outcomes for our refined, aging clients. We were voted Best in Home Health/Hospice four years running and Best in Home Care three years running by the Senior Resource Guide. We are also one of the Great Places to Work!! Come join our team!
Coordinate and document client schedules, schedule changes, incidents, and other client-related information accurately and in a timely manner.
Coordinate care with management, caregivers, clients, families, and other members of the care team.
Respond to client, family, caregiver, and agency needs in a professional and timely manner.
Monitor staffing and scheduling needs and communicate concerns or changes to the appropriate team members.
Conduct client file audits and identify and correct discrepancies.
Maintain accurate electronic and paper records.
Answer and manage a multi-line telephone system and appropriately direct calls and messages.
Monitor agency communication systems, including phone, email, Teams, and other communication platforms.
Receive, document, and communicate call-offs, schedule changes, incidents, and other important information.
Provide clerical and administrative support, including data entry, filing, copying, preparation of packets, and special projects.
Communicate effectively with clients, families, caregivers, community liaisons, physicians, and other healthcare professionals.
Maintain strict confidentiality of client, employee, and agency information.
Provide excellent customer service and represent Halcyon Home in a professional and positive manner.
Support the agency's mission, values, policies, and commitment to quality care.
Participate in required training, education, staff meetings, and in-services.
Perform other duties as assigned to support clients and agency operations.
Schedule: Sunday, Monday, Tuesday & every other Wednesday Hours: 6:30 PM – 8:30 AM
Requirements
Highly organized and detail-oriented
Dependable and able to work independently
Comfortable working overnight hours
An effective communicator
Professional and compassionate when interacting with clients and families
Comfortable handling multiple priorities at once
Able to remain calm and professional in stressful situations
Proficient with computers and electronic documentation systems
Able to problem-solve and make appropriate decisions within established policies and procedures
Committed to providing excellent customer service and quality client care
Work Environment & Physical Requirements
This position primarily works in an office environment but may occasionally require local travel. The role involves prolonged periods of sitting, with some standing, bending, reaching, and moving throughout the work environment.
The employee may occasionally need to lift, carry, push, or pull items weighing up to 50 pounds.
The position may involve working under stressful conditions, responding to urgent staffing or client needs, and meeting time-sensitive deadlines. Flexibility and the ability to work extended hours when necessary are important.
What Makes Us Different:
People-First Culture: WE truly value and support our team.
Excellent Core Values: Communicate, Connect, Collaborate, Care, and Say Yes!
Team Support: Work alongside a caring and collaborative group of professionals.
Halcyon Home is a home care, home health, and hospice company committed to personally tailoring our impeccable services to your every need. Whether it’s a illness to recover from, an errand to be run or the care of a loved one, our clinical excellence, seamless delivery and attention to detail is unique and exceptional in every way. Using creative home solutions, highly trained personnel, and compassionate staff, we strive to create a tranquil, happy, peaceful life for you.
Offices: 7000 N. Mopac Expressway, Austin, Texas 78731, US
Home HealthHospiceand Home CareHospitalHealth CareElder CarePsychologyAssisted LivingMental HealthMedical
How many Customer Service & Support jobs are open in Austin, TX right now?
There are currently 5,139 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Austin, TX?
Companies currently hiring include Domino's, CVS Health, Compass Group, Goodwill Central Texas, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Austin, TX?
Yes — 590 of the 5139 open customer service & support positions offer remote or hybrid work (209 remote, 381 hybrid).
How do I apply for Customer Service & Support jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.