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Full-time
high school
Posted 23h ago
Apply by Aug 11
~40 hrs/week
Responsibilities
The Epic Training Specialist I is responsible for creating training documentation and delivering technical education to clinical and administrative staff. They also provide ongoing system support, participate in quality assurance testing, and act as a liaison between end users and IT to optimize workflows.
Requirements
Candidates must have at least a high school diploma or equivalent. A minimum of one year of experience in computer-related training, adult education, or as an Electronic Health Record super-user is required.
Full job description
Overview
The Epic Training Specialist I is responsible for the training and support of all clinical and administrative team members. The Epic Training Specialist I will create training documentation and curriculum; perform technical training for new hires and ongoing user training during system changes/upgrades; participate in quality assurance testing to ensure end user requirements are met with a focus on efficient clinic workflow. The Epic Training Specialist I will also perform other duties as assigned.
Hybrid = Individuals in this position may work both at an approved off-site location and onsite at a primary location or multiple locations based on business need.
Responsibilities
Essential Functions
-Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives.-Maintain a working knowledge of key indicators, standards, and processes related to EHR systems.-Provide support for the roll out of Epic training to end users.-Deliver educational offerings based on adult learning principles.-Adhere to following standardized templates for lesson plans, manuals, tip sheets and other learning resources for end users.-Evaluate end user learning outcomes and feedback to ensure effective high-quality education and training of end users. Recommend and implement innovative ways to enhance the effectiveness of education.-Ensure all end users are properly trained and able to demonstrate proficiency in the system prior to gaining access to the production environment.-Assist end-users with initial logins and verifying correct system access.-Act as subject matter expert to ensure training quality and consistency.-Collaborate with the Epic Training Specialist II and other responsible parties, for curriculum development, developing playground/practice environments, and relevant refreshing schedules.-Able to travel between all Central Health clinics located throughout Travis County.-Work collaboratively to create and continuously update technical training materials and learning resources for various training needs.-Provide ongoing support to team members to ensure proficient utilization of the system.-Maintain customer service orientation toward internal EHR stakeholders and responsiveness to requests and assigned tasks.-Conduct both group and individual training sessions with end users as needed.-Conduct training in person and virtually.-Provide technical support via phone, online, and/or in person.-Serve as a primary resource to the EHR super- users in ticket resolution.-Assist with coordinating clinical/administrative requests for EMR system modification and act as a liaison between the end user and information technology to optimize tools and workflows in the EMR application.-Provides check in with site's clinical staff through at the elbow support to assess end user fluency and satisfaction.
Qualifications
MINIMUM EDUCATION:
High school diploma/equivalent (higher degree accepted)
MINIMUM EXPERIENCE:• One year of experience in computer related training, adult education or as an Electronic Health Record super-user
Related keywords
EpicEHRElectronic Health RecordTraining SpecialistCurriculum DevelopmentAdult EducationTechnical TrainingQuality AssuranceWorkflow OptimizationClinical SupportAdministrative SupportInstructional DesignSystem AccessSuper-userIT LiaisonHybrid Work
Created by voters in 2004, Central Health’s mission is to improve the health of the community by caring for those who need it most. We are empowering communities with care by building a better healthcare system.
Central Health is the public hospital district serving the residents of Travis County. Central Health’s core objective is to be healthcare system providing high-quality, equitable care for low-income Travis County residents.
The hospital district is also indebted to the taxpayers of Travis County—who fund the majority of Central Health’s budget—to operate in a fiscally responsible and transparent manner.
Central Health is a separate political subdivision of the State of Texas created in 2004 by a vote of Travis County residents. The boundaries of its health care service area and taxing jurisdiction are contiguous with Travis County.
In early 2022, Central Health adopted a Healthcare Equity Plan which will guide the immediate and long-term work of the hospital district to improve health and reduce inequities for Travis County’s low-income population.
The plan identifies four strategic imperatives: Access & Capacity, Care Coordination, Member Engagement, and System of Care.
Offices: 1111 East Cesar Chavez St., Austin, TX 78702, US
How many Customer Service & Support jobs are open in Austin, TX right now?
There are currently 5,139 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Austin, TX?
Companies currently hiring include Domino's, CVS Health, Compass Group, Goodwill Central Texas, Starbucks, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Austin, TX?
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