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Full-time
bachelor degree
Medical insurance, Dental insurance, Vision insurance, Long-term disability insurance, Life insurance, 401(k) matching
Posted 6d ago
~40 hrs/week
Responsibilities
The Commercial Lines Account Representative is responsible for reviewing insurance policies for accuracy and completeness while supporting producers and account executives. They also manage policy alterations, invoice documents, and assist in the preparation of account renewals.
Requirements
Candidates must possess or obtain a Texas General Lines Agent License (Property and Casualty) within 90 days. Proficiency in Microsoft Office and strong communication skills are required for this role.
Full job description
Job Description
It’s about supporting people, our people.
Are you described as someone with an inquisitive mind and a thirst for knowledge? Do you like working in a fast-paced environment and have a goal-oriented mindset? Are you ready to provide next level support to help deliver top-quality experience and service? If so, the FIA Commercial Lines Account Representative could be for you.
At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.
Who you are:
As a Commercial Lines Account Representative with Frost Insurance Agency, you are our insurance experience champion. In this role, you will be responsible for reviewing all policies and policy changes received from the insurance carriers for accuracy and completeness. You will use your collaborative mindset, analytical skills, and desire for constant improvement to work with Account Managers to issue renewal summaries and applications for Producers to review with clients. You are the support to Producers and Account Executives! More than that, this role is about building relationships and doing so with integrity, caring, and excellence in mind.
What you’ll do:
Review all policies and policy changes received from the insurance carriers for accuracy and completeness and request corrections as needed; advising the senior staff members of any potential problems or discrepancies
Request and process policy alterations with insurance carriers to fulfill change requests received from clients
Invoice and deliver policy documents to clients to ensure thorough record-keeping and communication
Issue certificates of insurance & evidence of coverage as requested by customers
Follow up on billing notices and non-payments received from Account Managers to minimize risk of customer defaults
Work with Account Managers to issue renewal summaries and applications for Producers to review with clients
Assist Account Managers in preparation of account remarketing by ordering Loss Runs to assess claim activity
Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes
What you’ll need:
Texas General Lines Agent License: Property and Casualty (P&C) or attainment within 90 days
Excellent written and verbal communication skills
Proficiency in Microsoft office computer applications
Additional Preferred Skills:
Bachelors degree in finance, accounting, or related discipline
Our Benefits:
At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:
Medical, dental, vision, long-term disability, and life insurance
401(k) matching
Generous holiday and paid time off schedule
Tuition reimbursement
Extensive health and wellness programs, including our Employee Assistance Program
Referral bonus program + more!
Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.
Related keywords
Commercial LinesInsuranceProperty and CasualtyTexas General Lines Agent LicensePolicy ReviewAccount ManagementBankingInvoicingLoss RunsCertificates of InsuranceRisk ManagementMicrosoft OfficeFinanceAccountingCustomer Support
Banking that’s people first, second and third. #ExactlyWhatYouUnexpected
Industry
Financial Services
Company size
5,001-10,000 employees
Founded
1868
Headquarters
San Antonio, Texas
LinkedIn followers
47,055
Frost provides banking, investments, and insurance services to businesses and individuals throughout Texas. Founded in 1868, Frost is now one of the 50 largest U.S. banks by asset size.
Since the beginning, we have been committed to making people’s lives better — our clients and our coworkers. When you work at Frost, it’s about more than a job. It’s about creating and delivering great experiences every time we interact with one another. It’s about teamwork, collaboration, and a commitment from everyone involved. It’s about the person who greets our clients at the door to those developing the latest technology to help us serve our customers in ways no other bank can. It’s about banking on our values to provide excellent customer service and fulfilling careers with competitive compensation, generous benefits, and a healthy work-life balance.
And it shows. It’s why we’ve been named No. 1 in Texas for Consumer Banking Customer Satisfaction by J.D. Power for 16 years in a row. For J.D. Power 2025 award information, see: jdpower.com/awards.
Visit our careers page to search for open positions and become a part of the Frost family: https://careers.frostbank.com
Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status. For more information on our social media policies, please visit frostbank.com/social.
Offices: 111 W Houston St, San Antonio, Texas 78205, US
How many Customer Service & Support jobs are open in Austin, TX right now?
There are currently 5,229 open customer service & support positions in Austin, TX listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Austin, TX?
Companies currently hiring include Domino's, CVS Health, Compass Group, Goodwill Central Texas, Greystar, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Austin, TX?
Yes — 591 of the 5229 open customer service & support positions offer remote or hybrid work (210 remote, 381 hybrid).
How do I apply for Customer Service & Support jobs in Austin, TX?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.