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Full-time
Posted 17d ago
~40 hrs/week
Responsibilities
The Service Manager is responsible for hiring, training, and overseeing shop staff while managing daily operations and work orders. They must ensure all shop activities comply with health and safety policies and maintain high standards of efficiency and customer service.
Requirements
Candidates must possess in-depth knowledge of the shop industry and the ability to operate heavy machinery with appropriate certifications. Strong leadership, organizational, and problem-solving skills are required to manage staff and resolve customer issues effectively.
Full job description
Job Description:
Job Overview
Responsible for hiring and training service mechanics. Ensure overall efficiency. In depth knowledge of the shop’s industry, knowledge and strict implementation of all proper job site health and safety policies.
Responsibilities
Responsible for hiring, training, and daily oversight of staff.
Manage staff scheduling and assignment of duties.
Responsible for performance management and disciplinary action when warranted.
Process customer and client work orders.
Enter customer and job information into database and maintain accurate work records and files.
Assist in repair, construction, maintenance or other tasks involved in client work orders.
Ensure completed work meets identified deadlines and meets or exceeds company standards.
Enforce all health and safety policies in the shop.
Take the lead in on-site health or safety emergencies.
Address and resolves customer issues and complaints.
Inspect, clean, and fix shop equipment and machinery as necessary.
Operate shop machinery such as forklifts or manufacturing equipment.
Ensures that shop area is clean, organized, and free of dangerous or hazardous material.
Orders supplies.
Required Knowledge, Skills and Abilities
Works well in a team environment and demonstrates strong leadership skills with ability to motivate staff.
Attention to detail, and organizational skills.
Possesses in depth knowledge of shop industry.
Possesses the necessary qualifications and certifications to operate heavy machinery.
Ability to read, interpret, and compose work orders. Able to translate industry terminology into straightforward terms for explanatory purposes.
Exhibits strong customer service and interpersonal skills.
Possesses solid analytical and problem solving abilities.
Demonstrates awareness of all health and safety protocols.
Ability to remain calm and clear-headed in an emergency.
Time management, ability to prioritize tasks, and ability to multi-task effectively.
Basic computer skills.
Work Environment
The majority of working hours will be spent in the job participating in and overseeing repairs and maintenance.
Shift may vary from day to evenings.
Weekend hours will be required.
Standard 40-hour workweek applies, though overtime may be necessary.
Use of PPE where appropriate.
Company Statement:
PSS Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Related keywords
Service ManagerShop managementMechanicsHealth and safetyWork ordersForkliftsManufacturing equipmentPerformance managementSchedulingCustomer serviceInventory managementEquipment maintenanceLeadershipSafety protocolsIndustrialOperations management
PSS Cross Country Infrastructure Solutions delivers product application expertise, distribution, and equipment rental supported by deep field-level technical knowledge. With more than 40 locations nationwide, we provide a broad and diverse product mix, reliable equipment, and responsive service to help contractors plan, build, maintain, and expand critical infrastructure across evolving markets.
Offices: 10507 Ella Blvd, 100, Houston, TX 77038, US
Material Handling SystemsSurface Preparation & FinishingHand Tools & Power ToolsSafety & EnvironmentalWelding & AccessoriesPipeline SpecialtyInventory ManagementSpecialty Tool and Equipment RentalsTesting & CalibrationProduct Sourcing
How many Customer Service & Support jobs are open in Aurora, CO right now?
There are currently 1,163 open customer service & support positions in Aurora, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Aurora, CO?
Companies currently hiring include Kroger, Lowe's Companies, Inc., Domino's, Starbucks, H&R Block, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Aurora, CO?
Yes — 40 of the 1163 open customer service & support positions offer remote or hybrid work (20 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Aurora, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.