Customer Service & Support Jobs in Atlanta, GA (Now Hiring) — 4,074 open — Page 84

Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves.

We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits.

Must be eligible to work in the United States without the need for work visa or residency sponsorship.

We kindly ask that external recruiters, agencies, and search firms do not contact our hiring managers or employees directly regarding open positions. All candidate submissions must go through our official application process and must be made aware to our internal Talent Acquisition team to verify candidate ownership.

Unsolicited resumes or candidate profiles sent to OneDigital without a prior signed agreement will be considered the property of OneDigital. In such cases, OneDigital reserves the right to pursue and hire those candidates without any financial obligation to the agency or recruiter.

Our Newest Opportunity:

The Talent Acquisition Specialist plays a key support role within the Talent Acquisition and National Sales Teams to effectively guide new producers through hiring, onboarding, and training. They will work with senior sales leaders and external agency recruiters to make strategic sales hires. They will guide all new producers through onboarding and training to help them achieve their full performance potential.

This role is part brand ambassador and part administrative professional; and will work in a high-touch executive recruiting and training capacity from application through day 90. The role will also demand an incredibly high attention to detail and strong organization skills, including the ability to manage multiple priorities in a fast-paced environment. This highly visible position is an excellent opportunity to make a significant contribution to the continued success of this company.

Essential Duties and Responsibilities (include but are not limited to):

National Sales Team Support

• Add new hires to the sales team reports to track metrics and performance
• Collaborate with finance and other teams to ensure metrics are accurate and data is up to date

Talent Acquisition

• Serve as the primary point of coordination and oversight for agency-supported recruiting searches, ensuring search firms adhere to established service levels, recruiting processes, candidate documentation standards, and communication expectations
• Monitor recruiting activity, candidate pipeline movement, and agency performance metrics, escalating concerns and recommendations as needed
• Partner with Talent Acquisition leadership to ensure a consistent candidate and hiring manager experience across all searches
• Support sales leaders to provide a smooth and efficient hiring, onboarding, and training process for new hires; including coordinating invites, sending assessments, opening requisitions, and producing offer documents
• Acts as a concierge for candidates in a white glove approach through the hiring process
• Tracks metrics and KPIs

Producer Onboarding

• Act as the concierge for the new hire to coordinate, plan, schedule, and track all training programs and training records, including evaluations
• and create processes as needed to ensure no gaps in the onboarding and training process
• Coordinate with leaders, user provisioning, associated teams, and mentors before day 1 to set the new hire up for success including troubleshooting technical issues and questions and provide solutions
• Execute consistent communication with the hire and sales leader before day 1 on what to expect from onboarding and training
• Warmly welcome all new producers and give them a point of connection from Day 1
• Support SMEs and leaders as part of national and regional events related to producer development

Qualifications, Skills and Requirements:

• Core Skills
  • Strong understanding of Talent Acquisition processes, recruiting workflows, candidate lifecycle management, and hiring best practices
  • Experience partnering with external search firms, staffing agencies, or executive recruiting firms
  • Ability to influence and consult with hiring managers and senior business leaders throughout the recruiting process.
  • Thorough knowledge of Microsoft Office Suite, required, especially Excel and PowerPoint; preference for Power BI
  • Strong project management experience with demonstrated ability to manage multiple projects and demands with the ability to switch priorities
  • Ability to thrive in fast-paced environment, highly organized, proactive and outcome-oriented
  • Ability to work independently, ask great questions and escalate concerns appropriately and promptly
  • Excellent at building high-trust relationships
  • Ability to relate to people of all levels and personalities while remaining professional
  • Must be self-motivated, resourceful and disciplined
  • Experience with applicant tracking systems and learning management systems preferred
• Behaviors
  • Excellent customer service
  • Well organized, detailed-oriented and able to multi-task
  • Must be self-motivated, able to manage multiple priorities, a large work load and thrive in a fast-paced environment
  • Excellent organizational intelligence and communication skills
  • Strong attention to detail with demonstrated analytical, technical, and computer skills
  • Problem solving skills and a strong work ethic are necessary
  • Service leadership approach
  • Excellent written and verbal communication skills

Education, Training and Experience:

• Bachelor's degree, preferred with a minimum of 3+ years’ experience in Talent Acquisition or HR, or other coordination role with competing priorities
• 2+ years of customer service experience, required
• 2+ years of administrative support experience required
• Proficient computer skills including Excel, Word, and PowerPoint is a must
• Experience in a sales organization, preferred

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

This posting will remain live while OneDigital is actively accepting applications. Once candidates have been selected, the posting will be removed.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!